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Network Support Manager information

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$61K

$79.1K

$93.8K

How much do network support manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for network support manager in Utah is $79,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $86,900.00 per year, depending on experience, location, and employer.

How does a Network Support Manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a Network Support Manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What does a Network Support Manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Utah? The most popular types of Network Support jobs in Utah are:
What cities in Utah are hiring for Network Support Manager jobs? Cities in Utah with the most Network Support Manager job openings:
Network Support Manager jobs near you

Space Development Agency (SDA) Network Technician IV

Novul Solutions

UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description


Position Summary
The SDA Network Technician supports the Defense Information Systems Agency (DISA) Global Operations Center and the Space Development Agency Operations Support Cell at Hill AFB, UT. This role provides 24/7 operational support for DISA-provided GIG/DISN services supporting DoD and national security customers. The position focuses on real-time network monitoring, ticket management, incident analysis, fault isolation, service restoration, escalation coordination, and technical support across transport, IP, voice, video, and related DISN technologies.
Key Responsibilities:
  • Create, update, triage, and manage incident tickets using ServiceNow.
  • Monitor network events, alarms, outages, degradations, and element management failures in real time across multiple tools.
  • Perform incident correlation, alarm analysis, and fault analysis to identify impacts, isolate root causes, and support timely resolution.
  • Support fault isolation activities, including testing, troubleshooting, localization, logging, assignment, and identification of failed systems, circuits, hardware, software, or facilities.
  • Coordinate with internal teams, service providers, other NOCs, government stakeholders, and customers to restore service and meet DISN and customer SLA requirements.
  • Support reroute and normalization of services and circuits during outages, degradations, and Authorized Service Interruptions.
  • Document reroutes, updates, restoration actions, and incident progress in ticketing systems and the configuration management database.
  • Provide global situational awareness and timely updates to leadership, customers, and impacted communities.
  • Escalate incidents between Tier I and Tier II teams while maintaining customer coordination, ticket updates, and status reporting.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure teams.
  • Verify service restoration after customer-initiated tickets are resolved.
  • Assist with maintaining a known error database documenting defects, failures, root causes, repair actions, and workarounds.
  • Provide 24/7/365 sustainment support for outages, service degradations, and Tier I/Tier II support needs.
  • Support training, SOP improvement, tool capability feedback, and junior network controller development.
  • Provide technical advice to peers, leadership, other NOCs, and customers for complex issue resolution.
  • Resolve multi-layer technical issues that may cross multiple NOCs, domains, or operational areas.
  • Support DISN technologies including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, optical switching, and related systems.

Requirements
Required Qualifications:
  • Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
  • Ability to support a 24/7/365 rotating shift environment.
  • High school diploma with 3-5 years of relevant experience.
  • Experience in one or more areas such as alarm surveillance, fault management, LAN maintenance, performance management, network monitoring, ticket queue management, incident escalation, or service restoration.
  • General understanding of transport and IP network topologies.
  • Advanced knowledge in four or more areas such as routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

Preferred Qualifications:
  • Experience supporting DISA, DISN, DoD, GIG, DGOC, or other mission-critical network operations environments.
  • NOC, transport, IP, cyber transport, or network sustainment experience.
  • Familiarity with ServiceNow or similar incident management tools.
  • Experience coordinating with customers, government stakeholders, service providers, and other NOCs during outages or service degradations.
  • Strong troubleshooting experience across circuits, routers, switches, crypto, optical transport, voice/video, and related infrastructure.
  • Ability to clearly communicate technical updates during high-impact incidents.
  • Experience supporting SOPs, training, tool improvements, or junior technician development.

Benefits
Core Benefits:
  • Paid Time OffPTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  • Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  • Payroll: Paid Bi-Monthly.
  • 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
  • Individual or company-wide performance and recognition awards (Quarterly

Health Benefits:
  • UNITED HEALTHCARE PPO, extensive national coverage.
  • INCLUDES: Medical/Dental/Vision/HSA.
  • Eligible on the first of the month, immediately after the start date.
  • Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:
  • Training & Career Development Reimbursement of Tuition and training needed to support career development.
  • $150 monthly reimbursement contribution paid monthly towards parking expenses.
  • Receipts must be submitted by the close of business on the 25th of each month.
  • Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

Special Benefits:
  • Performance bonus - Project-based
  • Yearly bonus - Company based

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