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Network Support Manager Jobs in Georgia (NOW HIRING)

Fortinet

Network Support (New Grads 2026)

Atlanta, GA · Hybrid

Manage customer communications and expectations until the closure of each case; conduct and lead ... Previous call center experience, preferably supporting data networking products and/or security ...

Zoomcar

Network Support (New Grads 2026)

Atlanta, GA · On-site

Manage customer communications and expectations until the closure of each case; conduct and lead ... Previous call center experience, preferably supporting data networking products and/or security ...

Motion Recruitment

Network Engineer

Augusta, GA · Hybrid

Support and maintain Palo Alto firewall environments, including security policy updates and access management. * Perform routine network maintenance, firmware updates, patching, and hardware ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Georgia

Network Support Manager information

See Georgia salary details

$56.6K

$73.4K

$87K

How much do network support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for network support manager in Georgia is $73,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $80,600.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Georgia?

The most popular types of Network Support jobs in Georgia are:

What cities in Georgia are hiring for Network Support Manager jobs?

Cities in Georgia with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,376 per year, or $35.3 per hour.

Network Support Technician

Ringgold, GA • On-site

Ringgold Telephone Company Inc
Telecommunications • 51 - 200 employees
Learn more about Ringgold Telephone Company Incexternal

$15 - $20/hr

Full-time

Posted 25 days ago

Job description

Job Description

Position Title: Network Support Technician

Department: Network Operations

Reports to: Network Operations Manager

Employment Status: Full-Time

FLSA Status: Non exempt


Position Summary

The Network Support Technician provides support to customer including troubleshooting basic technical issues, documenting and resolving support requests, and escalating more complex problems as needed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Delivering comprehensive Level 1 IT Support for internal network users and external contracted clients.
  • Owning the diagnosis and resolution of customer service issues across all product lines, coordinating with technical teams as required.
  • Maintaining accurate records of customer interactions and ensure timely follow-up.
  • Ensuring the integrity of customer interactions and service order data through strict adherence to call guidelines.
  • Contributing to the development and maintenance of departmental procedural documentation and instructional resources.
  • Managing customer identification compliance in accordance with established CPNI regulations.
  • Promoting continuous improvement and error reduction by sharing best practices and pursuing professional development.
  • Collaborating with field technicians to troubleshoot and resolve complex customer service issues.
  • Executing comprehensive system and provisioning audits to ensure operational accuracy across switches and devices.
  • Managing the equipment refurbishment cycle to maintain a ready inventory of redistributed hardware.
  • Overseeing after-hours dispatch operations and on-call technician scheduling.
  • Managing the processing and resolution of DMCA violations per legal and departmental protocols.
  • Maintaining accurate inventory tracking and reconciliation for the Call Center.
  • Optimizing field installation workflows through the efficient registration of network hardware.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent is required. Associate's degree or two to five years' experience or equivalent training in computer-based skills is strongly recommended. Extensive knowledge of telephony is required.
  • Working knowledge of MAC Addresses, DHCP Logs, and IP Addresses
  • Familiarity with OTT applications that use the Internet, (Roku, Apple, Cloud computing etc..), fire walls, spyware, malware, and viruses, and computer repair.
  • Knowledge of how the telephone works (tip and ring) and the ability to troubleshoot a problem with the customer. Must demonstrate proficiency in switch testing system and voicemail. Must be able to use these skills in the training of support technicians.
  • Excels through formal and informal training sessions and exhibits a willingness and desire to learn.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RTC is an Equal Opportunity Employer, drug free workplace, and complies with ADA
regulations as applicable.


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