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Network Support Level 2 Jobs (NOW HIRING)

Inserso

Network Support Technician

Boston, MA · On-site

$55K - $72K/yr

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

WELBRO Building Corporation

NY · On-site

WELBRO Building Corporation has a career opportunity for a Network Support Engineer to provide first- and second-level technical support to end users across voice, data, applications, hardware ...

Inserso

Network Support Technician

Harlingen, TX · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Fort Myers, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Miramar, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Lumpkin, GA · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

Provide technical mentorship and guidance to other IT staff on networking and workstation support ... Familiarity with SSO protocols and standards (SAML, OAuth 2.0, OpenID Connect) and Duo MFA ...

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Network Support Level 2 information

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$14

$26

$37

How much do network support level 2 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for network support level 2 in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Network Support Level 2 vs Network Support Level 1?

AspectNetwork Support Level 2Network Support Level 1
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA A+, Cisco CCNA (entry-level)
ResponsibilitiesAdvanced troubleshooting, configuring network devices, resolving complex issuesBasic troubleshooting, monitoring network performance, assisting with setup
Work EnvironmentData centers, enterprise networks, technical support teamsHelp desks, user support, small business networks

Network Support Level 2 professionals handle more complex network issues, configuration, and troubleshooting, often requiring certifications like CCNA. Level 1 staff focus on basic support tasks and initial troubleshooting. The roles differ mainly in complexity and technical expertise, with Level 2 providing more advanced network support within enterprise environments.

What is a network support level 2 job description?

A Network Support Level 2 technician is responsible for troubleshooting and resolving complex network issues, assisting with network configuration, and supporting hardware and software related to network infrastructure. They often work with network monitoring tools, perform system updates, and may hold certifications like CompTIA Network+ or Cisco CCNA. This role typically requires strong problem-solving skills and the ability to communicate technical information effectively.

What cities are hiring for Network Support Level 2 jobs?

Cities with the most Network Support Level 2 job openings:

What are popular job titles related to Network Support Level 2 jobs?

For Network Support Level 2 jobs, the most frequently searched job titles are:

IT Help Desk Support - Level II

Greensboro, NC

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$22 - $28/hr

Full-time

Re-posted 26 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.