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Network Support Associate Jobs in Pennsylvania (NOW HIRING)

Northrop Grumman Corporation

By joining in our shared mission, we will support yours by expanding your personal network and ... OR an Associates degree and 4 years of experience; OR a Bachelor's degree and 2 years of experience ...

Woods Services

Student Support Associate

Langhorne, PA · On-site

$18.15/hr

Starting at $18.15 / hour Job Summary The Student Support Associate (SSA) will maintain a safe and ... network and advocacy organization that along with its six affiliate organizations provides life ...

Geisinger

Laboratory Support Associate

Danville, PA · On-site

Supports pathologists and pathology department. Accessions pathology consult cases and external ... Three medical plan choices, including an expanded network for out-of-area employees and dependents

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Determines if a failure is hardware, software, or network related; assigns problem to technician(s ... The USS associate is expected to perform the full scope of service and support for all Office of ...

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Determines if a failure is hardware, software, or network related; assigns problem to technician(s ... The USS associate is expected to perform the full scope of service and support for all Office of ...

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Network Support Associate information

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Pennsylvania?

The most popular types of Network Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Network Support Associate jobs?

Cities in Pennsylvania with the most Network Support Associate job openings:

Infographic showing various Network Support Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Network Support Engineer

Pittsburgh, PA • On-site

Dagostino Electronic Services, Inc.
Telecommunications • 51 - 200 employees
Learn more about Dagostino Electronic Services, Inc.external

Full-time

Re-posted 15 days ago

Job description

Description

The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.

Requirements

    Handle customer support cases with and resolve issues in a professional and timely manner.

    Develop and execute client specific solutions and propose new ways to approach existing challenges.

    Ability to independently prioritize issues to provide efficient resolution based on need.

    Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the  documents to appropriate internal storage systems.

    Create backups and validate documentation when accessing client equipment and making configuration changes.

    Verify all products are properly registered and support contracts assigned.

    Provide guidance for customers on common issue and root cause analysis.

    Working collaboratively with installation, project management, support and engineering teams.

    Perform system wiring and terminations, as required.

    Complete timecard entries on daily basis with notes to update management on project status.

    Keep customers up to date on a regular basis using the DES ticketing system.

    Work with manufacturers to escalate and resolve issues.

    Provide assistance for support cases with remote and on-site technical support for existing customers and systems.

    Stay current on all manufacturer and industry certifications.

    Help provide internal support for basic troubleshooting, system backups, and archiving.

    Provide support for company network/telephony applications, and create user accounts for new users.

    Find proper resolution for customer problems with security and long-term maintenance in mind.

Essential Skills and Experience

    Strong working knowledge of networking, Desktop and Server OS, wireless networking, and firewalls.

    Associate degree in telecommunications, technology or related field preferred.

    Excellent communication and interpersonal skills.

    Highly motivated self-starter who takes initiative with minimal supervision.

    Independent, driven personality to stay on top of issues and communications.

    Applicants must be currently authorized to work in the United States on a full-time basis.

    Visa sponsorship is not available for this position.

    This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.

We offer a full compensation and benefits structure. Join the team that is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.

EOE


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