Network Service Support Jobs (NOW HIRING)

Location Designation: Hybrid - 3 days per quarter 

Role Overview 
The Network Engineer - Core Network Services is responsible for the administration, maintenance, and support of the organization's DNS, DHCP, IPAM (DDI), and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise, cloud, and data center environments.

The ideal candidate has hands-on experience managing DDI platforms (e.g., Infoblox, BlueCat), load balancers (F5, Citrix ADC, or AWS ALB/NLB), and core IP networking components. This role is part of a team that ensures high availability, performance, and compliance for foundational network services used across all business applications and systems.
What You'll Do:
Core Network Operations
Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance.
Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications.
Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers.
Monitor system health and respond to alerts, performance issues, or service disruptions.
Support zone management, record updates, and IP address provisioning according to established change procedures.
Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems.

Incident, Change & Problem Management
Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents.
Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics.
Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues.
Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime.

Maintenance & Security
Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms.
Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption.
Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities.
Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture.

Collaboration & Documentation
Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs.
Assist application owners with load balancer configurations, health checks, and performance optimization.
Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks.
Participate in disaster recovery testing and contribute to business continuity planning for network services.

Continuous Improvement
Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible.
Proactively monitor trends and recommend improvements for performance, scalability, and manageability.
Evaluate and test emerging technologies and upgrades to enhance reliability and agility.

Pay Transparency

Salary Range: $111,500-$159,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 93842