Role: Network Technician (L4)
Client: Ciena
Location: Ashburn, VA (100% Onsite)
Duration: Long-term Contract (W2)
As discussed, We have 3 new locations added for the role. Please see if you have any candidates to submit.
Seattle, WA
Atlanta GA
Columbus OH
Key Responsibilities
· Manage deployment project documentation (daily reports, closing docs, engineering updates)
· Collect, validate, and submit network test records
· Perform advanced provisioning, troubleshooting, and software upgrades
· Provide remote support and mentor field technicians
· Collaborate with Ciena PM and engineering teams
· Resolve complex technical issues and escalate when required
· Execute test plans and MOPs (non-intrusive procedures)
· Commission and provision Ciena equipment
· Build and troubleshoot circuits end-to-end
Required Experience
· 7+ years in telecom deployment / network support
· Experience in advanced provisioning & troubleshooting (mandatory)
· Understanding of blueprints / MOPs (mandatory)
· Will be using AWS Automation/Workflows so will need a strong aptitude to jump in and use new platforms.
· Strong troubleshooting skills for complex network/system issues
· Experience leading or mentoring technicians during maintenance windows
· Familiarity with network management tools/platforms
· Strong communication and documentation skills
· Ability to work independently and in team environments
· Valid U.S. Driver’s License
Preferred / Nice to Have
· Experience with Ciena products (preferred, not mandatory overall)
· Ciena 6500 / RLS – required only for L4 level roles
· Unix/Linux familiarity
· Background in NOC or remote support environments
· Experience supporting North American telecom customers
Education
· Bachelor’s degree (CS/EE) or equivalent experience
Rachael
Email: rachael@sidramtech.com
Direct: 4705239688