Job Summary:
WSP USA is a leading engineering and professional services firm dedicated to serving local communities. They are seeking an IT On-Site Support Technician to provide varied IT support, including responding to incidents and collaborating with office managers to address IT challenges.
Responsibilities:
• Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
• Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• If necessary, help resolve IT incidents remotely.
• Participate in computer performance testing, report and documentation.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.
• Other assigned tasks.
Qualifications:
Required:
• A very strong desire to serve and help users.
• A marked interest and a great curiosity towards information technologies.
• Able to communicate clearly orally and in writing.
• Know how to manage priorities and customer expectations.
• High School Diploma
• 5 years of relevant experience
• 2 to 5 years of experience as a level 2 support technician.
Preferred:
• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.
Company:
What if you could shape built and natural environments – and the future of those that use them? With us, you can. Founded in 1980, the company is headquartered in Houston, USA, with a team of 10001+ employees. The company is currently Late Stage.