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Network Operations Manager Jobs in New York (NOW HIRING)

Cape

Network Operations Specialist

New York, NY · On-site +1

The Role We are seeking a Network Operations Specialist to work on the rollout of new networks ... Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive ...

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Network Operations Manager information

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$24.1K

$111.2K

$160.3K

How much do network operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for network operations manager in New York is $111,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $124,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Network Operations Managers, and how can they be effectively addressed?

Network Operations Managers often encounter challenges such as minimizing network downtime, managing multiple priorities, and ensuring rapid response to incidents. Balancing proactive maintenance with reactive troubleshooting requires strong organizational skills and close collaboration with IT teams, vendors, and sometimes clients. Effective communication, implementing robust monitoring tools, and fostering a culture of continuous improvement can help address these challenges and maintain network reliability.

What are Network Operations Managers?

Network Operations Managers are professionals responsible for overseeing the day-to-day operations, maintenance, and performance of an organization's computer networks. They manage teams of network engineers and technicians, ensure network reliability and security, and handle incidents or outages. Their role includes planning for future network needs, implementing upgrades, and ensuring compliance with industry standards. They also coordinate with other departments to align network services with business goals.

What is the difference between Network Operations Manager vs Network Engineer?

AspectNetwork Operations ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Requires similar certifications such as Cisco CCNA, CCNP, or CompTIA Network+; often more technical focus
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, service providers, and government agenciesFound in various industries, including IT firms, telecom, and corporate IT departments

The main difference is that Network Operations Managers focus on overseeing network performance, managing teams, and strategic planning, while Network Engineers are more involved in the technical design, implementation, and troubleshooting of network systems. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Network Operations Manager, and why are they important?

To excel as a Network Operations Manager, you need a solid background in network administration, troubleshooting, and IT management, typically backed by a relevant degree and experience in network operations. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ITIL frameworks, and certifications like CCNP or CompTIA Network+ are commonly required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to network issues. These competencies are essential to ensure network reliability, minimize downtime, and drive operational efficiency in business-critical environments.
What are the most commonly searched types of Network Operations jobs in New York? The most popular types of Network Operations jobs in New York are:
What are popular job titles related to Network Operations Manager jobs in New York? For Network Operations Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Network Operations Manager jobs in New York look for? The top searched job categories for Network Operations Manager jobs in New York are:
What cities in New York are hiring for Network Operations Manager jobs? Cities in New York with the most Network Operations Manager job openings:
Network Operations Manager jobs near you
Infographic showing various Network Operations Manager job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $111,235 per year, or $53.5 per hour.
Network Operations Specialist

Network Operations Specialist

Cape

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About Cape
Cape is America's privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.
We didn't just build a layer on top of old tech; we built America's most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.
Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information.
The Team
At Cape, we are the architects of a privacy-centric movement that is just getting started. We are relentless builders, constantly innovating at the edge of what's possible in telecommunications. We operate on a foundation of high trust and high expectations. Our structure is flat, and collaboration matters more than hierarchy. As a member of our team, you will collaborate with world-class engineers, architects, and visionaries, and work across organizational lines to solve "impossible" problems and deliver mission-critical results for our users every single day.
The Role
We are seeking a Network Operations Specialist to work on the rollout of new networks worldwide and ensure they operate at the highest standard once live. In this role, you'll be at the center of our mission-helping the U.S. and its allies strengthen national security through resilient, cutting-edge telecom infrastructure.
You're not only skilled in network operations, you're driven to make an impact. You want to join a fast-growing company where your work shapes the geopolitical landscape, in a world where telecom is an essential element of modern warfighting.
You combine technical depth with operational leadership: able to dive into troubleshooting details, while also guiding teams through milestones, test cases, and process steps. Simply put, you are the glue that turns plans into successful, secure, and reliable network
Here are some ways you'll make an impact
  • Develop and execute test cases for new functionality launches.
  • Configure devices and create repeatable runbooks to ensure smooth deployments.
  • Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes-while keeping documentation and resolution plans up to date.
  • Define and document processes to ensure smooth operations, especially during launches and testing.
  • Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
  • Build and maintain critical systems and 3rd-party tools that automate network operations.
  • Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.
Are you the candidate we are looking for? (Requirements for the role) You have:
  • 3+ years of experience in cellular core network deployments.
  • Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed.
  • Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion.
  • Experience drafting MOPs and executing maintenance windows.
  • Strong organizational skills and attention to details, including reviewing and managing detailed project plans.
  • Hands-on experience troubleshooting and resolving network outages.
  • Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology.
  • Familiarity with Agile practices and task management tools like Jira (preferred).
  • Experience working closely with telco infrastructure vendors (preferred).
Competencies
  • Wireless Core Expertise - You can interpret documentation, analyze network logs, collaborate with vendors, and troubleshoot effectively.
  • Innovative Mindset - You spot opportunities for disruption in a legacy-heavy telecom space.
  • Team & Mission Oriented - You align around objectives, execute across teams, and build trust by consistently delivering.
  • Customer-Centric - You engage directly with customers to understand their needs and explain how issues are being resolved.
  • Organized & Precise - You track details meticulously and deliver high-quality results.
  • Flexible & Adaptable - You thrive in the fast-changing environment of an early/growth-stage startup.
  • Urgency-Driven - You move at startup speed, proactively seeking solutions.

Cape Values
  • Do Excellent Work
  • Respect the Opportunity (and each other)
  • Overshare
  • Bias Toward Action

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role in Washington, DC is $150,000-$200,000 depending on experience and interview performance.
Our benefits include:
  • 401(k) match
  • 100% coverage of medical, dental, and vision premiums for you and your dependents
  • 12 weeks paid parental leave (for all parents, no waiting period)
  • Stipends for
    • Family-forming needs
    • Gender-affirming care
  • Unlimited PTO

Our Culture & Values
  • We hire excellent people, give them outsized responsibility, and trust them to execute. Every person at Cape has a proven track record of tackling hard problems and winning.
  • We believe that personal privacy and national security are not at odds, and that they can be reconciled through strong technology.
  • We believe companies exist to build awesome things and take care of the people who build them, so we offer top-tier healthcare, 401(k) matching, and a generous vacation policy that our team actually uses to recharge.
  • We believe that a stronger company and a better product are built by people from all walks of life. We hire without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, or Veteran status. If you are great at what you do, you belong here.
How to apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and without regard to disability or status as a protected veteran, or any other status protected by law.

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