Network Operations Center Manager Jobs in Rhode Island

Firm Overview

Providence Equity Partners L.L.C. is a leading middle-market private equity firm with deep sector expertise in media, communications and education focused on North America and Europe. Providence looks to invest in businesses that are benefiting from the long-term growth trends around experiences, learning, and connectivity by partnering with exceptional management teams to build enduring, scaled companies. Founded in 1989 in Providence, Rhode Island, the firm has invested over $40 billion across more than 180 portfolio companies with a transatlantic investment team based primarily in London, New York and Boston. Through disciplined portfolio construction, prudent risk management and a collaborative culture, the firm seeks to deliver strong results across market cycles. To learn more, please visit www.provequity.com.

Position Overview
The Senior Network Engineer will join a dedicated IT team and report to the Director of IT supporting the team's efforts to deliver highquality outcomes and advance key organizational priorities. The ideal candidate is selfmotivated and solutionsoriented, with a positive attitude and strong work ethic. They thrive in a dynamic environment, take initiative, and are adaptable in supporting both daytoday responsibilities and evolving business needs.

Responsibilities
The Senior Network Engineer will be responsible for the following:

• Leads and contributes to the design, implementation, and continuous improvement of global network infrastructure.

• Partners with the Director of IT and other IT teams to shape and execute the corporate network roadmap and long-term planning strategy.

• Evaluates emerging technologies and recommends solutions that improve performance, security, and resiliency.

• Owns the management, maintenance, and monitoring of all network and telecommunications infrastructure across global locations.

• Primarily accountable for the uptime and reliability of the rm's global network.

• Drives the development and renement of network monitoring, alerting, and reporting systems.

• Ensures all service disruptions are diagnosed and resolved within dened service level expectations.

• Manages patch and CVE remediation cycles for all critical network hardware and software.

• Performs root-cause analysis to identify and resolve underlying issues, not just symptoms.

• Maintains appropriate stock levels of infrastructure components (e.g., SFPs, cabling, rack supplies).

• Provides executive and residential network support on an as-needed basis.

• Willingness to step in and assist with broader operational support issues as part of a small, collaborative IT team.

• Serves as the helpdesk escalation point for any networking or security-related operational issues.

In addition to the outlined responsibilities, you will be expected to handle ad hoc requests as they arise. This job description is not exhaustive and may not encompass all aspects of the role, as the needs of the business are continually evolving. Flexibility and adaptability are essential for success in this dynamic position.

Qualifications
The successful candidate will have a demonstrated record of success, a positive professional reputation, and the ability to exercise sound judgment and accountability. In addition, the successful candidate should have:

• Bachelor's degree in Computer Engineering, Computer Science, or a related eld preferred or 7-10 years of equivalent professional experience.

• Relevant certications (CCNP, PCNSE, or equivalent) strongly preferred.

Expert-level prociency in the implementation, management, and support of the following technologies:

• Global, highly available Cisco/Palo Alto WAN/LAN environments

• Dynamic routing protocols - OSPF and BGP

• LAN Switching - Spanning Tree, VLANs, EtherChannel/trunking, switch stacks

• Strong Data Center networking experience; Cisco ACI experience a plus

• OSI Model, TCP/IP, IP addressing, and subnetting

• Network performance troubleshooting tools (e.g., Wireshark)

• Palo Alto Prisma SD-WAN (iONs)

• Meraki SD-WAN (MX platform)

• Cisco iWAN / Catalyst SD-WAN

• Integrated Services Routers

• Catalyst and Nexus switching platforms

• Internet circuit high availability (BGP/iBGP)

• NAT, security zones, ACLs, high availability/failover, IDS/IPS

• VPN - Remote Access and Site-to-Site

• Palo Alto NGFW experience strongly preferred

• Experience across multiple wireless platforms (Cisco, Aruba, Meraki, etc.)

• WLAN security - 802.1x and certicate-based authentication

• Strong wireless troubleshooting skills

• DIA, VPLS, Layer 2 Fiber, and EPL circuit implementation and troubleshooting

• ISP vendor management

• DIA, VPLS, Layer 2 Fiber, and EPL circuit implementation and troubleshooting

• ISP vendor management

• Deep, hands-on Azure IaaS experience, including virtual networking, compute, and storage

• Azure networking components: ExpressRoute, VNet peering, Azure Virtual WAN, Network Security Groups, Azure Firewall, and Azure DNS

• SD-WAN integration with Azure cloud environments

• On-premise Data Center design with DR in Azure; Zerto experience a plus

• Lead the design and implementation of a cloud-rst operating model, including the migration of existing on-premises services into Azure

• Network health and performance monitoring platforms (currently LogicMonitor) Development of dashboards, alerting, and reporting workows

Additional Preferred Experience

• Cisco Unied Computing System (UCS)

• Infrastructure and information security practices

• Scripting or automation skills (Python, Ansible, or similar) a plus

• Deeply committed to the rm's network reliability, with availability to provide 24x7x365 support coverage

• Calm under pressure with the tenacity to resolve critical issues with urgency and sound judgment

• Excellent prioritization and time management skills, with a clear understanding of the rm's uptime expectations

• Relentlessly results-driven with a continuous improvement mindset

• Exceptional communication skills - equally eective with technical peers and non-technical stakeholders

• Self-motivated and capable of operating with autonomy in a lean team environment Strong leadership presence with the ability to mentor other team members and inuence cross-functional partners

• Domestic and international travel required

Requirements
We are committed to creating a workplace that fosters a collegial, inclusive, and collaborative environment As part of the Providence team, it's important that we hire candidates that align and exhibit our values:

• Demonstrated ability to work effectively across teams, actively contribute ideas, and build strong, trustbased relationships to achieve shared goals and drive collective success.

• Proven track record of taking accountability for outcomes, following through on commitments, and acting with honesty, transparency, and ethical judgment in all situations.

• Commitment to fostering a positive, engaging workplace culture by supporting colleagues, contributing to a sense of belonging, and modeling behaviors that reflect and strengthen our organizational values.

• Ability to work respectfully with individuals of diverse backgrounds, perspectives, and experiences, demonstrating empathy, fairness, and a commitment to inclusive practices in everyday interactions and decisionmaking.

This role may periodically require work outside standard business hours to meet business needs and deadlines. Performance is measured by results, quality of work, and timely delivery; employees are expected to use sound judgment regarding after-hours support and communicate proactively when unavailable.

This position is primarily performed in a professional office environment and involves prolonged computer use, regular communication by phone/video/email, attendance at meetings, and use of standard office equipment. Occasional business travel may be required based on business needs.

Providence Equity Partners L.L.C. (the "Firm") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practice laws. The Firm strictly prohibits and will not tolerate, condone or allow discrimination, harassment or retaliation with respect to any Supervised Person or applicant for employment in matters of hiring (or failure or refusal to hire), promotion, transfer, disciplinary actions, assignments, working conditions, termination, compensation, fringe benefits or other terms and conditions of employment on the basis of characteristics protected by federal, state, or local law, as may be applicable, such as race, color, religion, creed, age, national origin, ancestry, alienage or citizenship status, actual or perceived sex (including pregnancy, childbirth, breastfeeding or other related medical conditions), actual or perceived gender (including sex stereotyping, gender identity, gender expression, other gender-related characteristic, or transgender status), actual or perceived sexual orientation, disability (including physical disability or mental disability), medical condition, genetic information, military or veteran status, employment or unemployment status, credit history, familial status, partnership status, caregiver status, sexual and reproductive health decision-making, domestic victim status, or marital status, pay or other compensation history, or height and weight. All employees are prohibited from engaging in unlawful discrimination, harassment, bullying, or retaliation.

Please note that Providence Equity Partners L.L.C., together with its subsidiaries and affiliated entities (collectively, the "Firm"), does not accept unsolicited resumes from any third-party recruiting agency that is not currently operating under a valid, fully executed agreement with the Firm. The Firm strictly prohibits agencies from contacting employees directly, including hiring managers, for the purpose of submitting candidates.

Any unsolicited resume or candidate information sent to the Firm or any of its employees-whether submitted via email, postal mail, online platforms, or through any other means-by a third-party recruiting agency lacking a current signed agreement will be deemed the property of the Firm. In such circumstances, no implied contract or obligation shall be created, and the Firm expressly reserves the right to contact, engage, or hire any such candidate without any financial or other obligation to the submitting agency. The Firm reserves the right to reject or disregard any terms, conditions, or fee schedules that accompany or are included in unsolicited submissions.

Third-party recruiting agencies that wish to be considered for a formal engagement should contact a member of the Firm's Human Capital Management Team to discuss entering into a signed agreement. The Firm reserves the sole discretion to determine whether to enter into any such agreement and may decline to do so.