Network Operations Associate Jobs in Naperville, IL

Experienced Carrier Sales and Operations

Reports To: Director of Training

Location: Chicago, IL

Environment: Onsite

Who We Are:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
For an established professional seeking their next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As an experienced Carrier Sales and Operations Representative working within Redwood Multimodal (one of our entities), you will be responsible for identifying, sourcing, and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction as well as understand and execute Redwood operation excellence.

How You Make a Difference Everyday:

• Leverage knowledge of transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Utilize understanding of macro-market conditions and how it has an impact on truckload rates and capacity
• Negotiate freight rates to motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers to build the business relationship
• Execute to Redwoods level of exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

Youve Got This?

• 3+ years of proven success in a Carrier Sales position within the logistics industry
• Excellent communication, networking, negotiation and problem-solving skills
• Results-driven
• Thrives in a fast-paced environment
• Flexible; ability to change focus quickly to meet the demands of market conditions and/or company needs

What We Offer:

• Highly competitive commission structure
• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This is a full-time position with a hybrid schedule following completion of our training program.

Team members work onsite Monday through Friday during the initial training pod period. After successfully graduating from training, the schedule transitions to four days in the office and one remote workday each week.

Standard hours are 7:00 AM 4:00 PM or 8:00 AM 5:00 PM with a one-hour break. Additional flexibility may be available based on team coverage needs.

Compensation Range:

$50,000 - $60,000 + Established, long-standing commission structure with high upside.

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, the geographical location in which the applicant lives and/or which they will be performing the job, and the budgeted funds for this role.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Companys needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individuals actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.