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Network Operation Center Jobs (NOW HIRING)

Lumen

IT Operations Technician II

Weehawken, NJ · On-site

... Network Operation Center. Provide support and monitor the client's low latency network to ensure that all issues are resolved, reported in a timely manner, and provide seamless end-to-end network ...

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$50.5K

$119.3K

$161.5K

How much do network operation center jobs pay per year?

As of Sep 9, 2026, the average yearly pay for network operation center in the United States is $119,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $161,000.00 per year, depending on experience, location, and employer.

What is a Network Operation Center (NOC)?

A Network Operation Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company’s network infrastructure. The NOC is responsible for ensuring network uptime, performance, and security by detecting and resolving issues before they impact users. Staff in a NOC handle tasks such as network monitoring, troubleshooting, software updates, and responding to incidents. This helps organizations maintain continuous network operations and prevent costly downtime.

What are some common challenges faced by professionals working in a Network Operation Center (NOC)?

Professionals in a Network Operations Center often encounter challenges such as troubleshooting complex network issues under tight time constraints and managing high volumes of alerts or incidents, especially during outages or peak periods. The role also requires maintaining focus during overnight or rotating shifts, as NOCs typically provide 24/7 coverage. Additionally, effective communication and coordination with other IT teams and vendors are crucial for resolving issues quickly and minimizing downtime. Adapting to rapidly evolving technologies and staying updated on the latest network security practices are also important aspects of the job.

What are the key skills and qualifications needed to thrive as a Network Operation Center (NOC) technician, and why are they important?

To excel as a Network Operation Center (NOC) Technician, you need foundational knowledge in networking, troubleshooting, and systems monitoring, often supported by a degree in IT or a related field. Familiarity with network monitoring tools such as SolarWinds, Nagios, or PRTG, and certifications like CompTIA Network+ or Cisco CCNA, are commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills help NOC Technicians efficiently identify, escalate, and resolve network issues. These skills and qualifications are crucial for maintaining network uptime, ensuring rapid incident response, and supporting organizational connectivity.

What is the difference between Network Operation Center vs Network Support Specialist?

AspectNetwork Operation CenterNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work Environment24/7 monitoring centers, shift workOffice or remote, troubleshooting networks
Employer & IndustryTelecom, ISPs, large enterprisesIT service providers, corporate IT teams
Primary FocusMonitoring, incident response, network performanceDiagnosing, resolving network issues

Network Operation Centers and Network Support Specialists both work with network systems, often requiring similar certifications. However, NOCs focus on continuous monitoring and incident management in a centralized environment, while Network Support Specialists handle troubleshooting and resolving network problems directly. Both roles are essential in maintaining network reliability but differ in scope and daily responsibilities.

Is a network operation center a good career?

A career in a network operation center (NOC) involves monitoring and managing network infrastructure, requiring technical skills in networking, troubleshooting, and often certifications like Cisco or CompTIA. It offers opportunities for advancement in IT and cybersecurity fields, with shifts that can include nights and weekends. Overall, it can be a stable and rewarding career for those interested in network management and technology.

What does a network operation center do?

A Network Operation Center (NOC) is a facility where IT professionals monitor, manage, and maintain an organization’s network infrastructure, including servers, routers, and switches. They troubleshoot issues, ensure network security, and optimize performance using tools like network monitoring software, often working in shifts to provide 24/7 support.

What is the role of a network operation center operator?

A network operation center (NOC) operator monitors and manages network infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What is the role of a network operation center technician?

A network operation center (NOC) technician monitors and maintains network infrastructure, ensuring system uptime and performance. They troubleshoot network issues, perform routine maintenance, and use tools like network monitoring software to detect and resolve problems promptly.
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What cities are hiring for Network Operation Center jobs?

Cities with the most Network Operation Center job openings:

What states have the most Network Operation Center jobs?

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What job categories do people searching Network Operation Center jobs look for?

The top searched job categories for Network Operation Center jobs are:

Network Operation Center jobs near you
Infographic showing various Network Operation Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $119,285 per year, or $57.3 per hour.

IT Operations Technician II

Weehawken, NJ • On-site

Lumen Technologies
Media and Telecom • 10K+ employees
Learn more about Lumen Technologiesexternal

Full-time

Medical, Life

Posted 8 days ago

Lumen Technologies rating

8.3

Company rating: 8.3 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

18th of 101 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Are you an Operations Engineer with Network Operations and Data Center experience? Lumen wants to talk to you! 

Our client is a leader in World Class Financial Services. As their Operations Engineer, you will be part of the Network Operation Center. Provide support and monitor the client's low latency network to ensure that all issues are resolved, reported in a timely manner, and provide seamless end-to-end network service. 

Location and Schedule

Network Operations Center experience is a requirement. The position is based at the client's location in Weehawken NJ.

**Work shift is Monday - Friday 4:00 PM - 12:00 AM**

The Main Responsibilities
  • Demonstrates thorough understanding of networking concepts and systems including Routing and Switching, WAN/LAN, Cisco & Arista network devices. 
  • Experience with IBM SevOne Network Management System, including network monitoring, alert review, and event management.
  • Review router and switch logs, analyze interface errors, and identify network issues requiring troubleshooting or escalation.
  • Practical experience managing incidents and coordinating change activities.
  • Responsible for ensuring all tasks assignment and work is completed during scheduled shift. 
  • Join F2 outage calls and escalate network events in a timely manner to the appropriate team during crisis situations.   
  • Work directly with the customer and Network Engineering support staff to identify and troubleshoot network issues (with the goal of isolating the root cause of the problem).  
  • Perform and execute Data Center installation projects including racking and stacking of HP and Dell servers and network equipment. 
  • Strong Structured Cabling expertise with ability to gather requirements, design, install, test and document. 

Essential duties: 

  • Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer, and Nextgen Domain Operations per escalation matrix.
  • Act as the first line of contact for all Trouble Ticket issues, maintain the shift log, and deliver the report to the customer's distribution list.
  • Create and follow up to change requests, incidents/Break-fixes, and perform other scheduled activities within the SLA requirements.
  • Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Crown Castle), market data providers (ICE, NASDAQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
  • Provide input to shift reports and coordinate the handover of incomplete activities to the next-shift engineers.
  • perform physical checks of the cages at NJ2x and NJ3 data centers to look for anomalies in server, network, and facility infrastructure.
  • Coordinate and store all IT equipment with Lumen shipping department.
  • Maintain vendor and visitor contact lists, and escort authorized visitors to the cage (with backup provided by other Lumen on-duty local or remote NOC personnel).
  • Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor.
  • Maintain inventory of spare parts for Network and Server equipment.
  • Occasional emergency restarts of equipment in the data center, as needed.
What We Look For in a Candidate

Qualifications 

  • Technical knowledge and understanding of basic network design and iOS commands.
  • Experienced with various monitoring tools and ability to perform basic troubleshooting
  • Racking, stacking and cabling of equipment
  • Excellent phone and written communication skills
  • Self starter requiring to work with little or no direction
  • Ability to handle multiple tasks and responsibilities
  • Ability to follow through and bring closure to open incidents
  • Ability to maintain professional demeanor under pressure like conditions
  • Ability to travel between sites located in North Jersey.

Desired skills: 

  • Certification(s) in areas of expertise CCNA or CCNP.

Education or Equivalent Experience:

  • Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$71,108 - $94,809 in these states: NJ 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Onsite

Requisition #: 343236

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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