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Network Help Desk Jobs in Georgia (NOW HIRING)

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... wired/ wireless network troubleshooting, All point-of-sale equipment. • Configure and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... wired/ wireless network troubleshooting, All point-of-sale equipment. • Configure and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Kane is Able

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Identify computer or network equipment shortages and place orders. * Follow corporate and site ...

New

ID Logistics

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Identify computer or network equipment shortages and place orders. * Follow corporate and site ...

Posted today

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ... Familiarity with various operating systems, networking, and enterprise applications. * Knowledge of ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA

$19.25 - $26/hr

Experience using a help desk ticketing system * Ability to troubleshoot common PC hardware and software issues * CompTIA A+ certification required * Additional certifications such as Network ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Georgia

Network Help Desk information

See Georgia salary details

$8

$17

$28

How much do network help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for network help desk in Georgia is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.47 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Georgia?

For Network Help Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Georgia look for?

The top searched job categories for Network Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Network Help Desk jobs?

Cities in Georgia with the most Network Help Desk job openings:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 23% Part Time, 8% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $36,609 per year, or $17.6 per hour.

Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site

STI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 11 days ago

Job description

Help Desk System Analyst [Must have OKTA, Crowd strike]
Atlanta, GA/On-Site
12+ Months
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.
Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

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