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Netsuite Customer Success Manager Jobs (NOW HIRING)

Cerby

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Jobgether

Customer Success Manager

$120K - $155K/yr

Customer Success Manager This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United ...

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Brains and Motion Education

Customer Success Manager

$175K - $200K/yr

Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) - field-based, with regular travel across the assigned territory Department:

New Day Executive Search

Customer Success Manager

Customer Success Manager - Insurtech / Fintech Startup We are seeking an experienced Customer Success Manager to build and lead the customer success function for a growing technology startup serving ...

New

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

Novum Global

Customer Success Manager

Customer Success Manager (SMB/Mid-Market) We're Hiring: Customer Success Manager (SMB/Mid-Market) -- 100% Remote or Hybrid (Sydney) Want to work with a category-leading legal technology platform, own ...

New

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the ...

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$70K - $80K/yr

Customer Success Manager QBS LLC Foxborough, Massachusetts, United States About this position Customer Success Manager Employment Type : Full-Time Location : 5 days onsite in Foxborough, MA About QBS ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60K - $70K/yr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

Revvim

Customer Success Manager

CA · Remote

$100K - $110K/yr

Position Overview The Customer Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

REXEL INC

Customer Success Manager

Broken Arrow, OK · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Lone Wolf Technologies INC

Customer Success Manager

$75K - $85K/yr

Customer Success Manager As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of customers and help them achieve meaningful business outcomes through our ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Centella

Customer Success Manager

Miami, FL · On-site

DescriptionThe Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...

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Netsuite Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do netsuite customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for netsuite customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a NetSuite Customer Success Manager?

A NetSuite Customer Success Manager is a professional who helps clients effectively utilize NetSuite's cloud-based enterprise resource planning (ERP) solutions. They work closely with customers to understand their business needs, ensure successful software adoption, and provide ongoing support to maximize value from the platform. Their responsibilities include onboarding new clients, delivering training, troubleshooting issues, and acting as a liaison between clients and the technical support or product teams. The ultimate goal of a Customer Success Manager is to foster long-term client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a NetSuite Customer Success Manager?

To thrive as a Netsuite Customer Success Manager, you need a strong background in business process management, ERP systems (especially NetSuite), and customer relationship management, often supported by a relevant degree and NetSuite certifications. Proficiency in NetSuite modules, CRM platforms like Salesforce, and data analysis tools is typically required. Excellent communication, problem-solving, and organizational skills help build trust with clients and drive user adoption. These capabilities are essential to ensure customer satisfaction, maximize product value, and foster long-term business partnerships.

How does a NetSuite Customer Success Manager typically collaborate with implementation and support teams to ensure client satisfaction?

A NetSuite Customer Success Manager works closely with both implementation and support teams to provide a seamless experience for clients. They often serve as a bridge between the client and internal teams, facilitating communication, gathering client feedback, and ensuring that client needs are clearly understood and addressed. Regular collaboration involves participating in project meetings, reviewing progress, and proactively identifying areas where clients may need additional training or support. This cross-functional teamwork is essential to drive client adoption, resolve issues quickly, and foster long-term relationships.

What is the difference between Netsuite Customer Success Manager vs Netsuite Implementation Specialist?

AspectNetsuite Customer Success ManagerNetsuite Implementation Specialist
Primary FocusCustomer retention, satisfaction, and ongoing supportSystem setup, configuration, and deployment
Required SkillsCustomer relationship management, communication, problem-solvingTechnical expertise, Netsuite platform knowledge, project management
Work EnvironmentClient-facing, ongoing account managementProject-based, technical implementation teams
CertificationsNetsuite certifications, CRM or customer success trainingNetsuite certifications, technical or ERP certifications

While both roles involve working with Netsuite, the Netsuite Customer Success Manager focuses on maintaining client relationships and ensuring customer satisfaction post-implementation. In contrast, the Netsuite Implementation Specialist handles the technical setup and deployment of Netsuite systems. Both roles require Netsuite certifications but serve different stages of the customer lifecycle.

How much do Netsuite customer success managers make?

Netsuite Customer Success Managers typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can increase with certifications in Netsuite or related ERP systems and with proven success in client management and technical support roles.

What are popular job titles related to Netsuite Customer Success Manager jobs?

For Netsuite Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Netsuite Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Cerby
Network Security • 11 - 50 employees
Learn more about Cerbyexternal

Other

Re-posted 24 days ago

Job description

Company Description
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers' business.
Job Description
What you will do:
  • Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
  • Conduct regular business reviews and collaborate with customers to present strategic security strategies.
  • Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
  • Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
  • Own new customer onboarding process, ensuring quick value realization.
  • Handle customer requests, answer questions, and guide them through best practices.
  • Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.
Qualifications
What we are looking for:
  • 5 - 10 years of experience in customer success management positions or similar.
  • Experience working with enterprise customers.
  • Ability to communicate and foster positive business relationships (English required, a second language is a plus).
  • Basic understanding of web technologies.
  • Accountability and personal organization are essential.
  • Ability to establish milestones and keep all team members on task.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Problem-solving and high-level troubleshooting abilities.
  • Experience working within the Identity and Access Security space is a plus.

Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Cerby

Sourced by ZipRecruiter

Industry

Network security

Company size

11 - 50 Employees

Headquarters location

Alameda, CA, US

Year founded

2020

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