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What is the difference between Netrality vs Data Center Technician?

AspectNetralityData Center Technician
Required CredentialsRelevant certifications, technical skillsTechnical certifications, hands-on training
Work EnvironmentData centers, infrastructure facilitiesData centers, server rooms
Employer & Industry UsageData center operators, infrastructure providersIT companies, data center services
Common Search & ComparisonYesYes

Netrality typically refers to a company or provider managing data center infrastructure, while Data Center Technician is a role focused on maintaining and troubleshooting data center equipment. Both are integral to data center operations, but Netrality is a service provider or organization, whereas Data Center Technician is a job position within such organizations.

What are the key skills and qualifications needed to thrive as a Data Center Operations Specialist at a company like Netrality, and why are they important?

To thrive as a Data Center Operations Specialist, you need strong technical knowledge of network infrastructure, power and cooling systems, and facility management, often supported by a degree in IT, engineering, or related certifications like CompTIA or Cisco. Familiarity with data center infrastructure management (DCIM) software, monitoring tools, and ticketing systems is crucial. Excellent problem-solving abilities, attention to detail, and effective communication skills help you respond to incidents and work with cross-functional teams. These skills ensure reliable uptime, quick incident resolution, and seamless operations critical for supporting clients’ mission-critical systems.

What is Netrality and what does the company do?

Netrality is a company that owns and operates data centers and carrier hotels across the United States. Their facilities provide colocation, interconnection, and data center services, enabling businesses to securely store their IT infrastructure and connect to a wide range of network providers. Netrality’s data centers are known for their reliability, connectivity options, and strategic locations in major metropolitan areas. The company serves clients in industries such as telecommunications, cloud computing, finance, and content delivery.

What are some common challenges faced by professionals working at Netrality in the data center industry?

Professionals at Netrality often encounter challenges such as maintaining high uptime and reliability standards, staying updated with rapidly evolving technology, and ensuring strong physical and cyber security within data centers. Collaboration across technical, operations, and customer service teams is essential to address client needs and manage incidents efficiently. Additionally, adapting to the 24/7 nature of data center operations and balancing multiple projects simultaneously can require strong time-management and problem-solving skills.
What cities are hiring for Netrality jobs? Cities with the most Netrality job openings:
What states have the most Netrality jobs? States with the most job openings for Netrality jobs include:
What job categories do people searching Netrality jobs look for? The top searched job categories for Netrality jobs are:
Netrality jobs near you

Data Center Technician - Day/Weekends

Netrality Properties

Kansas City, MO

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Who We Are
Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms (MMRs) and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.
Netrality offers comprehensive and competitive benefits to our employees, notably:
  • Multiple offerings for medical, dental, and vision insurance
  • Company-paid life, short- and long-term disability, and AD&D insurance
  • Paid parental leave, fertility support, 401k matching
  • Employee discount services through our partners savings platform
  • $1:$1 company match for all eligible charitable gifts
Who We Need
Netrality has an exciting opportunity to join our Data Center Operations team. The successful candidate maintains and monitors the data center's critical infrastructure systems, which supports both Netrality colocation customers and building tenants. In this role, the Data Center Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high level service and security requirements.
Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.
Description of Responsibilities
  • Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
  • Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility to include fiber/copper cross-connects and equipment troubleshooting.
  • Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
  • Execute sales orders and facility preparations to support new customer environments in accordance with ongoing sales activity.
  • Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
  • Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
  • Perform "rack & stack" tasks for customer equipment as required.
  • Perform routine operational tasks including equipment handling, repairs and troubleshooting, processing interconnection circuit orders, and general site support.
  • Manage customer package deliveries through receiving, handling, storing, and shipping.
  • Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
  • Assist in client deployment strategies and facility expansion planning.
  • Sign visitors in and out of the facility and escort authorized personnel as required.
  • Monitor and assist during planned outages or maintenance windows.
  • Maintain detailed logs of all events, anomalies, inventory, and work tickets.
  • Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
  • All other duties as assigned by supervisor(s).
Position Requirements and Desired Skills
  • High School Diploma required
  • 2 years of previous Data Center experience or other closely related technical fields required
  • Industry related certifications, or associate degree+ in a technical area of study strongly preferred
  • Fundamental knowledge of Data Center cooling and power infrastructure a plus
  • 2 years of customer service experience required
  • Strong troubleshooting, problem solving, multitasking and organization skills
  • Operate with a 'safety first' mindset at all times
  • Follow all current emergency procedures set forth by Netrality and the assigned property
  • Excellent communicator and team player
  • Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
  • Ability to work cross-functionally with ease
  • Proficient with Microsoft Office Suite and Adobe Suite
  • Excellent communication and interpersonal skills, especially with supervisor and local site team
  • Self-motivated, initiative taker
  • Highest ethical and professional conduct and integrity
  • Adhere to all guidelines and expectations set forth in company's corporate handbook

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