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Position Title: Case Manager

Department: Case Management

Grade Range/Job Status: Full Time/Non-Exempt - Hourly

Reporting Relationship: Lead Case Manager

Supervisory Responsibilities: NA

Typical Schedule: Primarily M-F Days. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the organization.

Position Summary

The Case Manager provides service coordination to individuals with various disabilities, needs, and backgrounds. The Case Manager is vital to helping people with disabilities and their families find their way through the social services system while promoting self-determination and a person-centered approach. Hammer & NER Case Management provides services contracted with Hennepin County for people receiving disability services through CADI, BI, and DD programs. Individuals the case manager supports may live with mental health needs, physical health conditions, brain injuries, developmental disabilities, or neurodevelopmental disabilities. Many individuals supported by Hammer & NER Case Managers have a combination of many needs and a variety of skills and preferences that make them unique and impact service planning. All employees are expected to center, model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship in order to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

Primary Duties and Responsibilities

1. Service Coordination

• Take person-centered approach to identify the needs and preferences of individuals on your caseload.
• Find resources to meet the unique needs of each individual.
• Complete referrals for services.
• Ensure services are not duplicated.
• Maintain regular contact with providers to ensure quality service delivery.
• Manage payment authorization for service providers.

1. Support Plan Development and Maintenance

• Identify goals, needs, and preferences of the individual.
• Develop annual support plan that integrates all necessary policy components.
• Update plan as necessary throughout the year.

1. Advocacy

• Promote health, safety, and well-being.
• Encourage independence and respect the right for individuals to take risks.
• Assist individuals in expressing their preferences and having their voice heard.

1. In-person Home Visits

• Maintain a minimum of two in-person visits annually with all individuals, either in their home or other community locations.
• Must be willing to drive throughout the greater Twin Cities and occasional travel throughout the state.

5. Documentation

• Document case notes in electronic record system.
• Maintain case notes for all work throughout the day.
  • Must include a detailed, subjective narrative of all tasks completed.
  • Include precise time of each completed task to allow for necessary billing of work.

• Ensure integrity in all documentation completed.

Essential Knowledge and Qualifications

• Bachelor’s Degree in human services related field, required by DHS.
• Experience in disability services preferred.
• Experience working with mental health, preferred for CADI case management.
• Ability to demonstrate patience with individuals experiencing difficult circumstances.
• Must have a reliable vehicle and adequate driving record as this position requires travel to in-person visits at client homes.
• Proficiency with Microsoft Office Products (Word, Excel, Outlook).
• Ability to maintain tracking systems for multiple tasks to meet varying deadlines.
• Excellent written and verbal communication, with clients and other professionals.
• Flexibility to adapt to frequent process changes.
• Self-motivation to complete tasks independently.
• Willingness to ask questions.

• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
• Must be willing and able to work flexible hours/days, including occasional evenings and weekends, reflective of the dynamic schedule of the organization.

This job description assigns essential functions. It does not restrict the tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.