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Ncr Help Desk Jobs (NOW HIRING)

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

The locations will be within the National Capital Region (NCR). Key Responsibilities: * Supervise daily help desk operations and technical staff to meet key performance indicators (e.g., 90% First ...

E Logic

Help Desk Manager

Washington, DC · On-site

The locations will be within the National Capital Region (NCR). Key Responsibilities * Supervise daily help desk operations and technical staff to meet key performance indicators (e.g., 90% First ...

Computech Corporation

Help Desk Technician I

Bentonville, AR

$17.50 - $23.75/hr

Help Desk support also includes the setup, installation, and configuration of desktop hardware and ... Scope: Deliver customer service following NCR Shared Values. This position may require extended ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... help desk techs regarding the overall performance of the help desk. • Oversee the daily ... NCR POS support a strong plush. • Restaurant or retail experience preferred

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... help desk techs regarding the overall performance of the help desk. • Oversee the daily ... • Par/NCR POS support a strong plush. • Restaurant or retail experience preferred Equal ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

$20 - $25/hr

Support the NCR Aloha POS systems. * Support users and restaurant locations (our customers) via the ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Support the NCR Aloha POS systems. * Support users and restaurant locations (our customers) via the ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Par/NCR POS support is a strong plus. * 2 years' experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Par/NCR POS support is a strong plus. * 2 years' experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems ...

Popeyes

IT Field Support Specialist (Denver)

Denver, CO · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS ...

E Logic

Program Manager (PgM)

Washington, DC · On-site

... and help desk teams). Mandatory Requirements * When deemed necessary by the Government, the contractor shall be required to work offsite at a non-government location within 25 miles of the NCR

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS ...

National Church Residences

Front Desk Clerk

Columbus, OH · On-site

$13.50 - $16.75/hr

... NCR HR policies. 17. Will not become personally involved with residents or direct staff in or ... if they may help in directing them to the appropriate person. Signature Date All qualified ...

National Church Residences

front Desk-2

Columbus, OH · On-site

$13.50 - $16.75/hr

... NCR HR policies. 17. Will not become personally involved with residents or direct staff in or ... if they may help in directing them to the appropriate person. Signature Date All qualified ...

National Church Residences

Front Desk Clerk

Columbus, OH

$13.50 - $16.75/hr

... NCR HR policies. 17. Will not become personally involved with residents or direct staff in or ... if they may help in directing them to the appropriate person. Signature Date All qualified ...

National Church Residences

Front Desk Clerk

Columbus, OH · On-site

$13 - $16/hr

... NCR HR policies. 17. Will not become personally involved with residents or direct staff in or ... if they may help in directing them to the appropriate person. Signature Date All qualified ...

National Church Residences

Front Desk Clerk

Columbus, OH · On-site

$13.50 - $16.75/hr

... NCR HR policies. 17. Will not become personally involved with residents or direct staff in or ... if they may help in directing them to the appropriate person. Signature Date All qualified ...

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Ncr Help Desk information

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How much do ncr help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for ncr help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an NCR Help Desk?

An NCR Help Desk is a support service provided by NCR Corporation, a global leader in technology solutions for industries like banking, retail, and hospitality. The NCR Help Desk assists customers and clients by troubleshooting technical issues, resolving software and hardware problems, and answering product-related inquiries. It serves as the first point of contact for users experiencing difficulties with NCR systems, offering remote support via phone, email, or chat. The help desk aims to minimize downtime and ensure smooth operation of NCR products and services.

What are some common challenges faced by NCR Help Desk professionals, and how can they be addressed?

NCR Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical abilities. Success in this role involves developing strong problem-solving skills, staying updated on NCR products and solutions, and maintaining patience under pressure. Building rapport with team members and utilizing available knowledge bases or escalation procedures can also help resolve difficult cases efficiently. By proactively seeking feedback and participating in ongoing training, Help Desk staff can continue to grow and improve their performance.

What are the key skills and qualifications needed to thrive as an NCR Help Desk professional, and why are they important?

To thrive as an NCR Help Desk professional, you need strong troubleshooting skills, technical knowledge of NCR hardware and software products, and a background in IT support or customer service. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or NCR-specific training are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve client issues and build customer trust. These skills are vital for minimizing downtime, ensuring customer satisfaction, and maintaining reliable operations for NCR clients.

What is the difference between Ncr Help Desk vs Ncr Service Technician?

AspectNcr Help DeskNcr Service Technician
CredentialsBasic IT certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentOffice or remote supportOn-site repair and maintenance
Industry UsageCustomer support for NCR productsHardware installation and repair

The Ncr Help Desk primarily handles customer support and troubleshooting remotely, focusing on software and service issues. In contrast, the Ncr Service Technician performs on-site hardware repairs and maintenance. Both roles require technical knowledge, but the Help Desk emphasizes remote support skills, while the Service Technician involves hands-on hardware work.

What are popular job titles related to Ncr Help Desk jobs?

For Ncr Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Ncr Help Desk job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager

Washington, DC • On-site

E Logic
See more jobs at E Logicexternal

$50K/yr

Full-time

Re-posted 19 days ago

Job description

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements. The locations will be within the National Capital Region (NCR).


Key Responsibilities:


  • Supervise daily help desk operations and technical staff to meet key performance indicators (e.g., 90% First-Call Resolution, 4-hour standard resolution time, 95%+ Customer Satisfaction).
  • Oversee existing help desk tools (Crow Canyon) and help lead the team's operational migration to ServiceNow.
  • Align all IT support processes, ticket logging, and metrics reporting with ITIL v4 standards.
  • Compile technical performance data for Monthly and Quarterly Status Reports (MSR/QSR).
  • Interact professionally with senior military and civilian leadership to resolve escalated high-priority issues.

Qualifications:


  • At least 5 years of proven experience in IT support environments, with demonstrated leadership or supervisory experience.
  • Must hold a current ITIL v4 certification.
  • Excellent team leadership, metric tracking, and professional communication skills.



Important Notice:


This role is part of a proposal for the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.