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Ncic Inmate Communications Jobs in Colorado (NOW HIRING)

... fax, and NCIC law enforcement computer systems. * Receives bail money and bonds; enters and ... significant communication with prisoners to deal with legitimate prisoner/inmate concerns;

Ncic Inmate Communications information

What are the key skills and qualifications needed to thrive in an NCIC Inmate Communications position, and why are they important?

To thrive in an Ncic Inmate Communications role, you need strong customer service skills, attention to detail, and familiarity with correctional facility protocols, often complemented by experience in telecommunications or support roles. Proficiency with call monitoring systems, ticketing platforms, and knowledge of compliance regulations like FCC or correctional communications standards is beneficial. Excellent communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills for this position. These abilities are essential for ensuring reliable, secure inmate communications while supporting facility operations and maintaining the required legal standards.

What is an NCIC Inmate Communications?

An NCIC Inmate Communications job typically involves managing and maintaining inmate communication systems, such as phone and messaging services, in correctional facilities. Employees may assist with account setup, troubleshoot issues, ensure compliance with regulations, and provide customer support for inmates and their families. The role requires technical knowledge, attention to security protocols, and strong communication skills.

What are the primary responsibilities and typical work environment for an NCIC Inmate Communications?

In an Ncic Inmate Communications role, your key responsibilities include managing inmate phone accounts, troubleshooting communication issues, ensuring compliance with all facility regulations, and providing support to both inmates and correctional staff. You may work in an office environment at a call center, remotely, or occasionally on-site at correctional facilities, depending on the company's operations. Collaboration with law enforcement, IT teams, and facility management is common, and you'll often need to adapt to evolving security protocols. The role can be fast-paced, requiring accuracy and discretion when handling sensitive information, which keeps your work both challenging and rewarding. Career growth is possible through advancement to supervisory or technical specialist positions as you gain experience and skills.

What are the most commonly searched types of Ncic Inmate Communications jobs in Colorado? The most popular types of Ncic Inmate Communications jobs in Colorado are:
What are popular job titles related to Ncic Inmate Communications jobs in Colorado? For Ncic Inmate Communications jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Ncic Inmate Communications jobs in Colorado look for? The top searched job categories for Ncic Inmate Communications jobs in Colorado are:
Infographic showing various Ncic Inmate Communications job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Inmate Services Technician (Sheriff's Office)

Arapahoe County Government

Greenwood Village, CO • On-site

$49K - $74K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Inmate Services Technician (Sheriff's Office)

Job Number: 388

Salary: $23.73 - $35.61

Department: Sheriff's Office

Division: Inmate Services Section Team 1

Location: 7375 S. Potomac St., Centennial, CO, 80112

Job Type: Hourly Full-Time

Posting Date: 07/24/2026

Closing Date: 08/07/2026

ANTICIPATED HIRING RANGE:

While the full salary range for the Inmate Services Technician position is $23.73 - $35.61 hourly / $49,358.40 - $74,068.80 annually,the anticipated hiring range is $25.40 - $29.66 hourly / $52,832.00 - $61,692.80 annually. Final salary is DOQ.

GENERAL STATEMENT OF DUTIES:

Under the direction of the Inmate Services Section Supervisor, this position performs various record keeping and physical custody duties associated with the monitoring and safeguarding of inmate property and clerical duties required to intake and release inmates, process and maintain computer records and detention files.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required:

  • Determines property storage and packing of property based on the stability and sensitivity of the item(s), i.e., spoilage, biohazard, money, etc.

  • Processes inmate property releases and property intakes.

  • Processes notary services for inmate legal documents.

  • ICE and Consulate notification.

  • Manages Front Lobby Reception Desk to include contact with bondsmen, public, attorneys, volunteers, vendors and staff members.

  • Manages visitation by setting visitation hours, signing in and verifying visitors and directing visitors to the visitation area.

  • Coordinates, verifies and logs bond information and processes checks for court.

  • Restocks the laundry supplies for booking/receiving.

  • Maintains and reconciles inmate trust accounts and cash reports.

  • Uses manual and automated systems to track various types of information and sensitive documents.

  • Compiles data from court appearance records, returns records, and warrant pick-ups.

  • Maintains files and sorts various paperwork, records, and legal documents as required by assignment on daily, monthly, or annual basis.

  • Operates computers and standard office equipment including commonly used.

  • Verifies and enters information into the computer JMS from custody documents to include inmate's personal and charge information, property inventory, and court dates.

  • Obtains required copies of legal documents, recognizes, and understands procedures for processing legal documents.

  • Maintains outside agency only files to efficiently transfer inmates to their proper jurisdiction.

  • Identifies bond amounts with criminal statutes and bond schedules.

  • Completes NCIC/CCIC records checks, entries, and teletypes.

  • Locates, confirms and retrieves warrants.

  • Generates and maintains inmate detention file.

  • Answers telephones and provides information to external and internal customers.

  • Trains others as required.

  • Is committed to a high standard of safety laws and all the Sheriff's Office policies and procedures and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.

  • Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion.

  • Performs duties onsite, except those job duties that are customarily or by nature performed offsite.

  • Follows and supports the mission, values, organizational philosophies, operational principals, code of conduct, and policies and procedures of the Sheriff's Office.

  • Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations.

  • Perform duties regularly assigned to the ISS Supervisor level in the absence of the ISS Supervisor as a temporary duty.

  • May be assigned other duties as necessary.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of booking/court/bonding paperwork and processes.

  • Skilled in conflict resolution.

  • Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by position.

  • Ability to communicate effectively in verbal and written English.

  • Ability to follow verbal and written instructions quickly and accurately.

  • Ability to recognize and use alpha and numeric arrangements quickly and accurately.

  • Ability to handle multiple tasks at the same time.

  • Ability to operate a computer terminal to accurately input data and maintain a high attention to detail and subtle irregularities.

  • Ability to establish and maintain effective working relationships with Sheriff's Office staff members, the public, inmates, court officials and other law enforcement agencies.

  • Ability to safely operate a county vehicle in normal and adverse conditions.

  • Capacity for developing and/or adapting to new ideas and changing conditions.

  • Ability to apply sound reasoning and decision-making.

MINIMUM QUALIFICATIONS:

EDUCATION: High School graduate or GED equivalent.

EXPERIENCE: No specific requirement.

OR

Any equivalent of education and experience that satisfies the requirements of the job.

CERTIFICATIONS / LICENSES: None.

PREFERRED QUALIFICATIONS:

  • Two (2) years of customer service to include data entry, answering phones and general accounting and/or inventory control.

NECESSARY SPECIAL REQUIREMENTS:

  • Must be able to obtain Notary Public certification.

  • Must be able to type 25 wpm corrected.

  • Must possess a valid Colorado driver's license.

  • Must possess CPR, AED, and First Aid certification within the initial status period.

  • Must be able to obtain NCIC/CCIC certification.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all inclusive.

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

  • Spends 40% of the time sitting, 50% standing and 10% walking while on the job.

  • Constant use of eye, hand and finger coordination enabling the use of automated office machinery and writing utensils in addition to specific instruments associated with the position.

  • Frequently involved in oral and auditory interaction, enabling interpersonal communication including automated devices such as the telephone as well as interaction with inmates and public.

  • Frequently bends, squats, stoops, kneels, twists, balances, and reaches overhead and below waist level while performing job duties.

  • Occasionally lifts or carries up to 100 lbs. when moving property.

JOB-RELATED CONTACTS:

This position requires extensive communication with other individuals in the Sheriff's Office, the public, inmates, court officials, and other law enforcement agencies to ensure complex and routine procedures are followed. Information provided is generally of a critical and confidential nature and tactfulness is desirable in dealing, particularly, with the public. In this position, contact with blood, body fluids, or other medical hazards are possible; however, the member should have adequate time to take precautionary and protective measures.

WORK ENVIRONMENT:

The work environment is generally not considered a standard office environment. The work environment may be stressful, loud, and chaotic during high volume activity, demanding full attention and coordination of numerous tasks simultaneously. Candidates must be available and willing to work any shifts (days, swings, graveyards) along with weekends, holidays, and overtime per day or per week as the Sheriff's Office determines is necessary or desirable to meet its needs.

BIO-HAZARD NOTICE:

This position has been determined to be an EXTREME exposure risk to "biohazards" including, but not limited to, viruses, toxins, and blood-borne pathogens, such as HIV/AIDS (human immunodeficiency virus/acquired immunodeficiency syndrome), HBV (hepatitis B virus), and air-borne transmissions of TB (tuberculosis). Members are advised that exposure to a "biohazard" may result in severe illness and/or death. Members are required by agency policy to use protective equipment and clothing. Inoculation may be required to prevent and/or treatexposures to "biohazards"

YOU MUST PROVIDE A CURRENT VALID EMAIL ADDRESS FOR APPLICATION STATUS NOTIFICATIONS (only one email address is accepted by the system).

BENEFITS:

Arapahoe County Sheriff's Office employees are provided benefits to include, but not limited to, medical insurance, dental insurance, vision insurance, retirement plan and paid time off. For a complete summary of benefits review them at: 2026 Benefits Summary (https://files.arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Benefit_Summary.pdf) .

401(a) DEFINED BENEFIT RETIREMENT PLAN:

Arapahoe County Sheriff's Office employees participate in a mandatory defined benefit program designed to help employees establish a source of income for retirement years. Through the Plan, eligible employees must set aside 9.00 percent, which is subject to change in the coming years, on a pretax basis of which the County matches at 9.75%. The County also contributes 6.2% to Social Security.

APPLICANT DISQUALIFICATION FACTORS:

Applicants are advised that areas for disqualification from further consideration include, but are not limited to, the following:

  • Illegal Drug Use - Marijuana use will be evaluated on a case-by-case basis. Applicants who have used any other illegal drug use within the past five (5) years will be disqualified.

  • Any felony conviction

  • Any conviction involving an act of Domestic Violence

  • Driving Record - This includes receiving a DUI within the past five (5) years, having your driver's license suspended for any reason within the past five (5) years, and having five (5) or more tickets within the past five (5) years.

  • Outside activities which may be deemed a conflict of interest

  • Revelation or discovery of assaultive behavior

  • Documented record of prior poor work performance

  • Unsuccessful completion of any basic requirement

  • Inability to perform the essential functions of the position

  • Police history - type, frequency and nature of contact(s)

  • Providing false or misleading information during the application/selection process

It is the policy of the Sheriff's Office to not discuss the reasons why applicants were not selected for hire. There is no flexibility to this policy. Applicants may be notified of their disqualification at any point in the selection process. If you receive such a notice, it simply means that you do not meet our standards at this time. Receiving this notice does not indicate that you are ineligible to apply with other agencies.

REQUIRED EXAMINATIONS:

The screening process for any position within the Sheriff's Office may include written test(s), an oral interview, skills test(s) and/or other selection methods designed to measure applicants' ability to perform the essential functions of the job they are seeking.

Additional required tests/examinations also include:

  • Typing Test: 25 WPM or faster corrected

  • eSkill Test (or equivalent)

  • Phase I Suitability Exam

  • Polygraph Examination

Additional screening may include:

  • Psychological Evaluation

  • Medical Examination, including a drug screen

  • Background Investigation - This will include, but is not limited to, contact with the applicant's former employers, associates, neighbors and other pertinent sources. Applicant's military history, school records, police records and driving record will also be investigated. All examinations are conducted by qualified/licensed individuals designated by the Sheriff's Office at the Sheriff's Office expense.

EXPECTED DURATION OF THE APPLICATION PROCESS:

Due to the nature of the application and selection process for the Sheriff's Office, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately six (6) to twelve (12) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

WORK SCHEDULES:

Employees are required to work the time periods and/or shifts, rotational and/or stationary, and location assignment, consistent with the needs of the Sheriff's Office.

DUTY ASSIGNMENTS:

All applicants hired by the Sheriff serve at the pleasure of the Sheriff of Arapahoe County and may be assigned to any of the agencies bureaus, sections or units at the