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Nc Fast Help Desk Jobs in Springfield, VA (NOW HIRING)

Njvc LLC

VIP Help Desk Analyst

Arlington, VA · On-site

$55 - $73/hr

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us ... the global, fast-changing business world. From on-the-job learning experiences to formal ...

New

kgs

Tier 1 Help Desk Engineer

Alexandria, VA

Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring. Preferred Qualifications * 0-3 years of experience in an IT Help Desk or Service Desk ...

Koniag, Inc.

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

$21.36 - $31.25/hr

Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring. Preferred Qualifications * 0-3 years of experience in an IT Help Desk or Service Desk ...

kgs

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring. Preferred Qualifications * 0-3 years of experience in an IT Help Desk or Service Desk ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

The ideal candidate is customer-focused, technically strong, organized, and comfortable supporting both Tier 1 and Tier 2 help desk needs in a fast-paced government environment. Key Responsibilities

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Springfield, VA

Nc Fast Help Desk information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do nc fast help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for nc fast help desk in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Springfield, VA?

For Nc Fast Help Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Springfield, VA look for?

The top searched job categories for Nc Fast Help Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Nc Fast Help Desk jobs?

Cities near Springfield, VA with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Defense Travel System Help Desk Technician II

Essnova Solutions, Inc.

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Re-posted 19 days ago

Job description

Job Title: Defense Travel System Help Desk Support Specialist
Job Overview
Essnova represents a broad array of specialized talents, technologies, and proven program success across forty-three federal agencies and technology and professional services departments. Essnova is the 11th fastest growing federal contractor in the United States. We are driven by mission priorities, innovative solutions, uncompromised excellence in customer support, and best practice models. Working with Essnova requires familiarity with a fast-paced atmosphere, excellence in professionalism, versatility in skills, unquestionable ethics and integrity, and a task-oriented nature.
Normal operating hours are 0730 -1600 Monday through Friday except observed Federal Holidays.
The requirements under this contract are to provide services and support to the Joint Staff Located in, Washington, DC., provide world-class customer services and support to the Chairman of the Joint Chiefs of Staff (CJCS), the Joint Staff (JS) and other government agencies. You must possess an understanding of JS Travel Office missions and responsibilities and currently have the experience to fulfill the duties associated in the conduct of the DTS Tier Two (LDTA level) support operations for the Joint Staff. Duties will be but not limited to providing tier two help desk support, coordinate and implement DTS updates, support LDTA, plan/coordinate/ conduct DTS training, and prepare process maps for DTS and GTCC user functions.
Duties
• Support and resolve customer service issues for DTS to include Government Travel Charge Card (GTCC) related questions.
• Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS.
• Coordinate, send, and track trouble tickets and refer appropriate issues to the Tier Three Level Help Desk, Travel Assistance Center (TAC), in order to resolve JS customer issues that cannot be handled at the Tier Two Level.
• Support the Financial Defense Travel Administrator (FDTA). The Contractor will assist the Travel Program Administrators with all functional levels of the Defense Travel System Management and Administration.
Responsibilities
• Ticketing troubleshooting
• Help Desk Support
• Support with DTS technical and admin issues
• Various Reporting
• Additional duties as assigned.
Requirements
Minium Qualifications
• Active TS Clearance or Interim (not to exceed 6 months)
• 3 years of Department of Transportation Help Desk experience, to include LDTA support.
• Ability to review Department Transportation System desktop guides and process maps with relevant recommendations for improving established processes.
• Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Essnova Solutions, Inc. is proud to be an Equal Opportunity Employer. We comply with all associated and required Federal Regulations and affirm that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Essnova performs E-Verification on all Employees.

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