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Nc Fast Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Howard University

Help Desk Technician

Washington, DC · On-site

$45K - $51K/yr

Previous experience as an IT Help Desk Technician. Experience in conducting routine system ... Prior work experience in a fast-paced environment. Must be punctual and dependable. Compliance ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ... Ability to work in a fast-paced support environment. * Strong attention to detail and documentation ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ... Ability to work in a fast-paced support environment. * Strong attention to detail and documentation ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ... Ability to work in a fast-paced support environment. * Strong attention to detail and documentation ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... the global, fast-changing business world. From on-the-job learning experiences to formal ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... the global, fast-changing business world. From on-the-job learning experiences to formal ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... the global, fast-changing business world. From on-the-job learning experiences to formal ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Silver Spring, MD

Nc Fast Help Desk information

See Silver Spring, MD salary details

$38.8K

$86.6K

$128.7K

How much do nc fast help desk jobs pay per year?

As of Jul 20, 2026, the average yearly pay for nc fast help desk in Silver Spring, MD is $86,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $103,400.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level, often requiring strong communication skills and a good network. These positions typically involve hands-on work or commission-based earnings rather than formal education requirements.

What is the NC Fast program?

The NC Fast program is a statewide system used by the North Carolina Department of Health and Human Services to process and manage social services applications, such as Medicaid and food assistance. Employees working in NC Fast Help Desk roles provide technical support and assistance to users navigating the system. Familiarity with case management software and customer service skills are often required for these positions.

Are help desk jobs still in demand?

Help desk jobs, including roles like Nc Fast Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology across industries.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What jobs are in high demand?

In the context of help desk roles, positions such as IT support specialists, technical support analysts, and customer service representatives are in high demand due to the increasing reliance on technology and remote support needs. These roles often require strong communication skills, problem-solving abilities, and familiarity with help desk software and troubleshooting tools.
What are popular job titles related to Nc Fast Help Desk jobs in Silver Spring, MD? For Nc Fast Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Nc Fast Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Nc Fast Help Desk jobs? Cities near Silver Spring, MD with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Howard University

Washington, DC • On-site

$45K - $51K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Howard University rating

8.1

Company rating: 8.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

137th of 555 rated colleges and universities

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
  • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
  • Work-Life Balance: PTO, paid holidays, flexible work arrangements
  • Financial Wellness: Competitive salary, 403(b) with company match
  • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
  • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
BASIC FUNCTION:
We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first line of support for all faculty, staff and student information technology issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.
SUPERVISORY ACCOUNTABILITY:
N/A
NATURE AND SCOPE:
Internal contacts generally include administrators, faculty, students, and staff. External contacts generally include vendors, consultants, visitors, and the public.
PRINCIPAL ACCOUNTABILITIES:
  • Provide Tier 1 technical support via phone, email, chat, or in person support to resolve issues and provide courteous and knowledgeable assistance with questions.

  • Serve as the primary contact for solving, assigning, and escalating tickets to Tier 2 support as needed.

  • Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.

  • Maintain, troubleshoot, and repair technical infrastructure including desktop hardware, operation systems, applications, and office systems.

  • Assist in development and maintenance of end-user documentation, Knowledge Base articles, standard operating procedures.

  • Asset Management Support: software licenses and keys, hardware leases, service contracts, asset inventory and labeling.

  • Track and document all system changes, problems, incidents, service requests, and work tasks within ServiceNow.

  • Position may also require occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).

  • May frequently position self to maintain computers/pull cords under desks and in server closets.

  • Train users in technical aspects of systems and business processes.

  • Perform other job-related duties as assigned.

CORE COMPETENCIES:
  • Ability to work onsite in Washington, DC.

  • Ability to provide executive level support to AVPs, VPs, EVPs.

  • Ability to learn new software and operating systems; ability to identify and resolve problems, including hardware and software problems.

  • Responsible for accurate and reliable maintenance, documentation, and testing of internal systems.

  • Ability to communicate effectively orally and in writing with a diverse population. Must be detailed oriented and organized.

  • Ability to exercise discretion and ensure a high-level of confidentiality.

  • Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the public. End User friendly attitude with a passion for information services support.

  • Ability to troubleshoot and support Windows 11, macOS, Android, and iOS devices.

  • CompTIA A+ Certification or equivalent is required.

  • Experience using ServiceNow ITSM or similar system is required.

  • ITIL V4 or V5 Foundations Certification is a plus.

  • Additional CompTIA Certs (Network+, Security+, etc.) is a plus

MINIMUM REQUIREMENTS:
Bachelor's degree. Three to five years of related work experience may be substituted in lieu of educational qualifications or a related certification. Previous experience as an IT Help Desk Technician. Experience in conducting routine system administration tasks and logging data in system admin logs. Experience with hardware, software, and cloud systems management. Strong critical thinking and problem-solving skills. Prior work experience in a fast-paced environment. Must be punctual and dependable.
Compliance Salary Range Disclosure
Expected Salary Range: $45,000 - $51,600

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