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Nc Fast Help Desk Jobs in Colorado (NOW HIRING)

IGNITE

SENIOR HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$80K - $120K/yr

Job Title SENIOR HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category ... We move fast, think differently, and execute with precision to tackle high-stakes challenges across ...

US IT Solutions Inc

Help Desk Support II

Denver, CO

$20.50 - $27.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA ...

Envision Radiology

IT Help Desk Tier 1

Colorado Springs, CO · On-site

$21.76 - $26.22/hr

The IT Help Desk - Tier I position supports the IT Department by providing exceptional customer ... Ability to excel in a very fast-pace team environment * Ability to continuously "exceed" company ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you. About Us: Founded in 2009, IntelliPro is a ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Colorado

Nc Fast Help Desk information

See Colorado salary details

$39.4K

$88.1K

$130.9K

How much do nc fast help desk jobs pay per year?

As of Aug 8, 2026, the average yearly pay for nc fast help desk in Colorado is $88,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $105,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.
What are popular job titles related to Nc Fast Help Desk jobs in Colorado? For Nc Fast Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Colorado look for? The top searched job categories for Nc Fast Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Nc Fast Help Desk jobs? Cities in Colorado with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $88,098 per year, or $42.4 per hour.

SENIOR HELP DESK TECHNICIAN

IGNITE

Colorado Springs, CO • On-site

$80K - $120K/yr

Full-time

Re-posted 23 days ago

Job description

Job Title
SENIOR HELP DESK TECHNICIAN
Location
Colorado Springs, CO US (Primary)
Category
Information Technology
Job Type
Full-Time
Career Level
Experienced (Non-Manager)
Education
Bachelor's Degree
Security Clearance Required
Secret
Job Description
Igniters operate in the world's most demanding environment. Igniters are self-motivated, mission-driven, and relentless in solving the Warfighters' hardest problems. We move fast, think differently, and execute with precision to tackle high-stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in Huntsville, AL, our team delivers mission-critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI.
Ignite exists to outpace the threat and deliver results that matter in the moments that count.
Ignite is seeking a Senior Help Desk Technician to provide advanced Tier I/II support and technical leadership for IT environments supporting USASMDC missions. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures continuity of operations in classified and operationally sensitive environments.
Job Requirements
Key Responsibilities:
• Provide Tier I/II technical support for end-user systems
• Install, configure, and troubleshoot Windows-based hardware and software
• Support thin clients, zero clients, printers, and peripherals
• Perform hands-on troubleshooting and issue resolution
• Apply system configurations in compliance with STIG requirements
Qualifications:
• Secret clearance (required)
• Advanced DoD 8140 certification as applicable
• Experience supporting DoD IT environments
• 8+ years of experience providing Tier II/III IT support
• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
Salary range: $80-120k
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net

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