Nba Digital Operations Jobs in Chicago, IL (NOW HIRING)

ProcDNAis a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 450+ across 9 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

We are seeking a Director – Commercial Technologywho plays a critical leadership role in shaping and delivering Commercial Technology transformation for pharma, biotech, and MedTech clients. This role blends hands-on program leadership with strategic advisory responsibilities, helping clients modernize their commercial ecosystems and execute omnichannel activation at scale. The Director leads key engagements, manages senior client relationships, and ensures the successful delivery of high-quality commercial technology programs.

• Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
• Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broaderMar Techecosystems.
• Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/identity management.
• Drive commercial analytics and insight generation, partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
• Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plan for commercial systems.
• Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align priorities, and ensure program success.
• Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
• Create and refine internal IP, including frameworks, accelerators, templates, and domain-specific methodologies.
• Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
• Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
• Collaborate across global teams to scale best practices and support multi-region delivery models.
• Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.

• 10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
• Advanced degree preferred (MBA or Master’s in a relevant field).
• Strong experience leading cross-functional teams across strategy, technology, and analytics.
• Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
• Hands-on expertise in at least two of the following areas:
  • – Omnichannel strategy & commercial data governance
  • – Omnichannel data infrastructure (data warehouse, CDP, identity, consent, clean rooms)
  • – Content operations & enablement (modular content, MLR workflow optimization)
  • – Omnichannel orchestration (NBA, digital targeting, personalization)
  • – Marketing automation platforms (HubSpot, Salesforce, Veeva, Adobe)
  • – Measurement & analytics (MMx, MTA, channel performance dashboards)
• Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
• Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
• Track record of active business development and contributing to account and practice area growth.
• Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
• Willingness to travel to support client delivery and internal initiatives.