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Navy Pier Jobs (NOW HIRING)

Navy Pier

Guest Services Representative

Chicago, IL · On-site

$14 - $17/hr

This position provides exemplary customer service to guests of Navy Pier, facility staff and tenant partners. Duties include welcoming and interacting positively with visitors, providing information ...

Navy Pier

Guest Services Representative

Chicago, IL · On-site

$14 - $17/hr

This position provides exemplary customer service to guests of Navy Pier, facility staff and tenant partners. Duties include welcoming and interacting positively with visitors, providing information ...

Navy Pier

Guest Services Representative

Chicago, IL · On-site

$14 - $17/hr

This position provides exemplary customer service to guests of Navy Pier, facility staff and tenant partners. Duties include welcoming and interacting positively with visitors, providing information ...

Navy Pier

Director of Communications

Chicago, IL · On-site

MISSION Navy Pier is the People's Pier, Chicago's lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery, wonder and ...

Navy Pier

Bartender

Chicago, IL · On-site

$20.50/hr

Seasonal, Part-Time MISSION Navy Pier is the People's Pier, Chicago's lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire ...

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How much do navy pier jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for navy pier in the United States is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Navy Pier Event Coordinator, and why are they important?

To thrive as a Navy Pier Event Coordinator, you need expertise in event planning, project management, and a background in hospitality or related fields, often supported by a relevant bachelor's degree. Familiarity with event management software, budgeting tools, and scheduling systems is typically required. Outstanding organizational skills, attention to detail, and strong interpersonal communication help you excel in coordinating with clients, vendors, and team members. These skills are crucial for delivering seamless, memorable events that uphold Navy Pier’s reputation and ensure client satisfaction.

What is the difference between Navy Pier vs Event Coordinator?

AspectNavy PierEvent Coordinator
Primary RoleTourist attraction management and operationsPlanning and executing events
Work EnvironmentPublic venues, outdoor and indoor spacesEvent sites, client meetings, vendor coordination
Required CredentialsVaries; often hospitality or management experienceEvent planning certifications or experience often preferred
Industry UsageTourism, entertainment, hospitalityEvent planning, hospitality, corporate events

While Navy Pier focuses on managing a popular tourist destination, an Event Coordinator specializes in planning and executing events at various venues. Both roles require strong organizational skills, but Navy Pier staff focus on operations and guest experience, whereas Event Coordinators handle event logistics and client needs.

What is Navy Pier and what types of jobs are available there?

Navy Pier is a popular entertainment and cultural destination located on the shoreline of Lake Michigan in Chicago, Illinois. It offers a variety of attractions, including restaurants, theaters, shops, amusement rides, and event spaces. As a result, Navy Pier provides a wide range of job opportunities, such as positions in hospitality, customer service, maintenance, event planning, security, retail, and food service. Working at Navy Pier can be a great way to gain experience in a dynamic, visitor-focused environment and interact with people from around the world.

What are some common challenges faced by staff working at Navy Pier, and how can they be addressed?

Staff at Navy Pier often encounter challenges such as managing large crowds during peak seasons, adapting to changing weather conditions, and coordinating with multiple departments for events. Successful team members develop strong communication and problem-solving skills to handle these situations efficiently. Proactively collaborating with security, maintenance, and guest services helps ensure a safe and enjoyable experience for visitors, while ongoing training and clear protocols support staff in overcoming daily operational hurdles.
More about Navy Pier jobs
What cities are hiring for Navy Pier jobs? Cities with the most Navy Pier job openings:
What states have the most Navy Pier jobs? States with the most job openings for Navy Pier jobs include:
What job categories do people searching Navy Pier jobs look for? The top searched job categories for Navy Pier jobs are:
Navy Pier jobs near you
Infographic showing various Navy Pier job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 21% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $30,461 per year, or $14.6 per hour.
Guest Services Representative

Guest Services Representative

Navy Pier

Chicago, IL • On-site

$14 - $17/hr

Part-time

Posted 21 days ago

Job description

Guest Services Representative
This is a part-time, seasonal Guest Services Representative position. This position provides exemplary customer service to guests of Navy Pier, facility staff and tenant partners. Duties include welcoming and interacting positively with visitors, providing information and/or directions for Navy Pier experiences, private and public attended events, managing wheelchair rental, processing lost and found property, communicating with guests on the phone and with facility staff using two-way radios. Representatives must be receptive to compliments, concerns, and complaints received directly with the expectation that such communications will be shared
Key Duties and Responsibilities
The duties and responsibilities listed below are representative of the knowledge, skills and/or abilities required to successfully perform this job. Duties may include, but are not limited to:
  • Pleasantly greets and assists guests in person or by phone and provides information and/or directions related to Navy Pier, public programs, events and other offerings and/or City of Chicago information.
  • Facilitate and respond to informational needs of guests, contacts other Navy Pier, Inc. departments and/or personnel as needed to provide necessary assistance.
  • Handles guest complaints, concerns, or compliments and reports to department management as directed.
  • Receives and secures lost and found items and processes according to established policy.
  • Stocks and distributes Visitor Guides and other related Navy Pier, Inc., and public program literature.
  • Must work on-site at Navy Pier and at various Navy Pier Guest Services posts as seasonal needs require.
  • Perform other duties as assigned.

Education
  • High School diploma or equivalent

Experience
  • Requires a minimum of 6 months of customer service or related experience, preferably 12 or more months of in-person customer service experience.

Additional Qualifications
  • Excellent verbal, written and interpersonal communication skills required.
  • Excellent customer service skills with demonstrated initiative and ability to assist guests required.
  • Must maintain a neat and professional appearance.
  • Ability and willingness to work a varied schedule including days, nights, weekends, and holidays.
  • Ability to handle multiple tasks in a sometimes-high-pressure environment.
  • Familiarity with City of Chicago attractions, landmarks, public transportation. Familiarity with Navy Pier facilities and events are preferred.

WORK ENVIRONMENT
While performing the duties of this job, the individual is required to:
  • Communicate effectively using the English language, including the ability to read, speak and understand what is shared.
  • Possess specific vision abilities required by this job, including close and distance vision.
  • Regularly (2/3 of the time or more) talk or hear.
  • Frequently (1/3 to 2/3 of the time) stand and walk.
  • Occasionally (1/3 of the time or less) sit, use hands to touch, handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch or reach with hands and arms.

While performing the duties of this job, the individual may:
  • Occasionally move equipment weighing up to 50 pounds. May infrequently (less than 1/4 of the time) use a cart to assist a team member with moving supplies or equipment.
  • Work outside in a variety of (non-hazardous) weather conditions. Examples include moderate winds, light rain, moderate hear and or cold temperatures.

The preceding job description is not designed to be a complete list of all duties and responsibilities of the role and Navy Pier Inc. reserves the right to modify this role at its discretion.
Navy Pier Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, age, disability, veteran, marital status, sex, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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