Navigation Supervisor Jobs (NOW HIRING)

Team Leader, Health Insurance Navigation

Salary Range: $18.28-$28.72/hr based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We’re looking for a dedicated Supervisor, Health Insurance Navigation, to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Supervisor for the NYS Health Insurance Navigator Program is responsible for overseeing, coordinating, and supporting all aspects of Navigator operations to ensure higha'quality, compliant, and effective consumer assistance services. This role ensures that Navigators across the region provide accurate, unbiased health insurance enrollment support in accordance with New York State Department of Health (NYSDOH) guidelines, program standards, and reporting requirements. The Supervisor serves as the primary liaison between the organization, subcontracted Navigator sites (if applicable), and NYSDOH.

What You’ll Do

Program Oversight & Compliance

• Ensure full compliance with NYSDOH Navigator Program requirements, policies, and performance standards.
• Monitor Navigator activities to ensure accurate, ethical, and unbiased consumer assistance.
• Maintain upa'toa'date knowledge of NY State of Health (NYSOH) eligibility rules, enrollment processes, and program updates.
• Develop and implement internal policies, workflows, and quality assurance procedures.

Training & Support

• Provide ongoing training, technical assistance, and guidance to Navigator staff.
• Coordinate onboarding for new Navigators, including certification requirements and system access.
• Conduct regular checka'ins, case reviews, and skilla'building sessions to ensure consistent service delivery.

Data Management & Reporting

• Oversee timely and accurate submission of required reports to NYSDOH.
• Monitor program metrics, enrollment trends, and Navigator performance using statea'required data systems.
• Analyze data to identify gaps, improve service delivery, and inform strategic planning.

Community Engagement & Outreach

• Support Navigators in developing and executing outreach strategies to reach uninsured and underserved populations.
• Build and maintain relationships with community partners, healthcare providers, and local organizations.
• Represent the program at community events, coalition meetings, and stakeholder gatherings.

Operational Management

• Manage program budgets, contracts, and deliverables in alignment with grant requirements.
• Coordinate with subcontracted agencies (if applicable) to ensure consistent program implementation.
• Assist with grant writing, renewal applications, and program audits.

Stakeholder Communication

• Serve as the primary point of contact with NYSDOH for program updates, compliance matters, and operational guidance.
• Communicate policy changes, procedural updates, and program expectations to Navigator staff promptly and clearly.

What You Bring

• Bachelor’s degree in related field or equivalent experience.
• Minimum 3–5 years of experience in program management, health insurance enrollment, public health, human services, or customer service.
• Strong understanding of health insurance systems, particularly Medicaid, Child Health Plus, Qualified Health Plans, and Essential Plan.
• Experience supervising staff or providing programmatic oversight.
• Excellent organizational, communication, and problema'solving skills.
• Ability to work collaboratively with diverse communities and stakeholders.

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
• Opportunities to grow within the Albany Med Health System
• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.