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National Call Centre Jobs (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through ...

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How much do national call centre jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for national call centre in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between National Call Centre vs Customer Service Representative?

AspectNational Call CentreCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; some roles may need specific trainingHigh school diploma or equivalent; training provided on the job
Work EnvironmentLarge, centralized call centers often handling high call volumes across regionsVaries; may work in call centers, retail, or office settings
Employer & IndustryEmployers include large corporations, government agencies, and outsourcing firmsEmployers include retail stores, service providers, and small businesses

Both roles involve assisting customers via phone or digital channels, but a National Call Centre typically handles high-volume, regional or national inquiries in a centralized setting, while Customer Service Representatives work in various environments providing direct support to customers.

What is the best call center company to work for?

The best call center company to work for depends on individual preferences, but reputable firms often offer good training, competitive pay, and positive work environments. Companies like Concentrix, Teleperformance, and Sitel are known for their large operations and employee support programs. Job seekers should consider company reviews, benefits, and opportunities for advancement when choosing an employer in the call center industry.

What are the most commonly searched types of Call Centre jobs?

The most popular types of Call Centre jobs are:

What are popular job titles related to National Call Centre jobs?

For National Call Centre jobs, the most frequently searched job titles are:

Infographic showing various National Call Centre job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

CALL CENTER SPECIALIST

Brentwood, TN • On-site

UHS
Health Care and Social Assistance • 10K+ employees
Learn more about UHSexternal

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

Responsibilities
UHS National Call Center (a UHS company)
Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.
Position Summary : The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used.
Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.
Job Duties:
  • Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
  • Answers phone calls promptly and transfers to the correct party per current procedures.
  • Documents caller interactions in MS4 and/or current software.
  • Manages high call volumes effectively while maintaining service quality.
  • Facilitates Alumni Calls.

Benefit Highlights
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Qualifications
Requirements:
  • High School Graduate/Equivalent required, Associates degree preferred
  • Minimum 1-3 years related experience required
  • Excellent verbal and written communication.
  • Microsoft Office Suite.
  • Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
  • Excellent Customer Service skills.
  • Working knowledge of a variety of computer software applications
  • Skilled at diffusing high-tenson situations and solving problems.
Schedule:
Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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