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Inside the Role

Support the Small Business Credit Strategy by reviewing, analyzing, and implementing best practices specific to credit buying. Support analysts in building profitable annual acquisitions by improving & increasing book to approval and cashing percentages. Work with sales, remarketing and dealers to help minimize losses. Lead, develop and train small business credit analysts to ensure consistent buying practices. Collaborate closely with other Regional Credit Managers in Small Business as well as other departments to ensure Customer. One focus when resolving all dealer or customer issues. Provide insight and expertise regarding credit processes and decisions in collaboration with Daimler Truck North America and Daimler Truck Financial Services sales teams to ensure strategic growth in all segments. This position will also be assisting with the Canadian portfolio and applications and providing guidance/feedback to the North American Service Center (NASC) in Mexico.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS

• Review credit policies and procedures for efficiencies for the Small Business Credit department.Assist with communicating the credit risk strategies to direct reports to ensure adherence to local and global credit rules.Take action on internal and external audit exceptions.
• Provide KPI monthly reports for analysis of portfolio performance related to delinquency, repossessions, volume, RoRac, and credit quality in order to make adjustments to meet goals.Attend monthly meetings in regards to portfolio performance and pricing.Work with Small Business Credit Manager on overall credit strategies.
• Provide superior levels of service to DTFS dealer body. Handle escalated dealer calls. Provide support and maintain working relationships with field personnel.Travel and present as needed to assigned regions to support dealer groups.
• Work with Collections and Remarketing to review post mortem and losses. Identify trends in the portfolio performance, looking at all risk aspects.Based on Business Cycle Management activities, be prepared to quickly identify and react to any downturn in economy and how it might impact current portfolio.
• Attend monthly meetings in regards to portfolio performance and pricing. Work with Small Business Credit Manager and DTFS Sales team on overall credit strategies.
• Review credit deals up to $1,000,000 that are outside Limits of Authority for Analyst and/or Senior Analyst.
• Provide one-on-one coaching to analysts daily. Train members on skills and knowledge needed to be successful in job position.Responsible for scheduling team for proper levels of service while focusing on allowing work-life balance, including hybrid working schedule.

Knowledge You Should Bring

• Bachelor's degree or 5years of relevant experience in lieu of degree.
• Minimum of 5 years of relevant experience in Automotive or Commercial Finance.
• Ability to speak, read, and write in French.
• Minimum of 2 years coaching, mentoring, and management experience.
• Proficiency in Microsoft Office and general PC skills.
• Ability to collect and analyze data, identify trends, and interpret complex information.

Exceptional Candidates Might Have:

• Experience managing dealer relationships and acting as the key connection between dealership finance departments and the lender's credit team.
• Operations experience specifically in financial services environment.
• 3 years automotive retail or commercial equipment credit experience.
• Minimum of 1 year experience in collections and/or customer service.
• Sales experience.
• Familiarity with the following systems: eCreditPro; ACE; Cognos; Tableau
• Experience in the following competencies: Continuous Quality Performance/Improvement, Customer Focus, Developing Talent, Influencing Decisions, Relationship Building, and Strategic Alignment.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935