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Mychart Analyst information

What is a MyChart Analyst?

A MyChart Analyst is an information technology professional responsible for implementing, maintaining, and supporting the MyChart portal within a healthcare organization. MyChart is a patient portal developed by Epic Systems that allows patients to access their health information, communicate with providers, and manage appointments online. MyChart Analysts work closely with clinical staff, IT teams, and patients to ensure the portal operates smoothly, troubleshoot issues, and configure new features according to the organization's needs. They often require knowledge of healthcare workflows, data privacy regulations, and Epic software systems.

What skills and qualifications are needed to thrive as a MyChart Analyst?

To excel as a MyChart Analyst, you need expertise in healthcare IT, knowledge of electronic health records (EHR), and typically a bachelor's degree in information technology or a related field. Familiarity with Epic MyChart software, Epic certification, and experience with healthcare data systems are highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help you interpret user needs and collaborate with technical and clinical teams. These skills are crucial for ensuring seamless patient portal experiences, maintaining data integrity, and supporting healthcare operations.

How does a MyChart Analyst collaborate with clinical staff and IT teams to optimize patient portal functionality?

A MyChart Analyst works closely with both clinical staff and IT teams to ensure the patient portal meets user needs and complies with regulatory requirements. This involves gathering feedback from healthcare providers, troubleshooting issues, configuring features, and participating in regular meetings to align on priorities. Collaboration ensures that updates or enhancements to MyChart are clinically relevant, secure, and user-friendly. Effective communication and a clear understanding of both clinical workflows and technical specifications are essential for success in this role.

What are popular job titles related to Mychart Analyst jobs in Florida?

For Mychart Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Mychart Analyst jobs in Florida look for?

The top searched job categories for Mychart Analyst jobs in Florida are:

What cities in Florida are hiring for Mychart Analyst jobs?

Cities in Florida with the most Mychart Analyst job openings:

Mychart Analyst jobs near you
Infographic showing various Mychart Analyst job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Patient Access Representative 1 (On-Site) (H)

The University of Miami

Coral Gables, FL • On-site

$16.50 - $21/hr

Other

Medical, Dental

Re-posted 12 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

262nd of 620 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami/UHealth Department of Patient Access has an exciting opportunity for a full-time Patient Access Representative 1 (On-Site)to work in Miami, FL. The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.
CORE JOB FUNCTIONS
  • Performs full registration, and ensures that insurance is verified and all patients' information is correct.
  • Obtains copies of insurance cards, driver's license, and any applicable referrals.
  • Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
  • Instructs patients to complete any questionnaires that might be required by physician.
  • Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
  • Reconciles all vouchers and delivers them to designated area.
  • Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
  • Projects a welcoming professional demeanor.
  • Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
  • Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
  • Performs pre-service validation prior to patient's appointment for in person or virtual visits.
  • Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
  • Coordinates patient flow to ensure timely check-in and arrival to service area.
  • Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
  • Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
  • Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
  • Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
  • Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient's financial responsibility upfront.
  • Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
  • Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
  • Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
  • Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
  • Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
  • Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
  • Ensures proper physical distancing is always maintained following established guidelines.
  • Works with healthcare team to resolve unique situations and troubleshoot issues.
  • Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
  • High school diploma or equivalent
  • Minimum 1 year of relevant experience
  • General knowledge of office procedures and operations.
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.

Any appropriate combination of relevant education, experience and/or certifications may be considered
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

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The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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