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Msr Jobs in Decatur, GA (NOW HIRING)

Dawn Foods

Market Sales Rep II

Atlanta, GA · On-site

Job Purpose and Overview The Market Sales Representative II (MSR II) is a field-traveling, customer-facing sales role responsible for driving profitable growth within a defined territory supported by ...

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All JobsMsr JobsMsr Jobs in Decatur, GA

Msr information

See Decatur, GA salary details

$8

$15

$23

How much do msr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for msr in Decatur, GA is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $18.56 per hour, depending on experience, location, and employer.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Msr jobs in Decatur, GA look for?

The top searched job categories for Msr jobs in Decatur, GA are:

Msr jobs near you
Infographic showing various Msr job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $32,313 per year, or $15.5 per hour.

Member Service Representative (Full-Time) - Camp Creek Pkwy-Atlanta

Navy Federal Credit Union

Atlanta, GA • On-site

Other

Posted 11 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

61st of 150 rated financial services

Job description

Overview

To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Counsel members on financial wellness, identifying opportunities to deepen relationships

  • Analyze, research, and resolve complex account discrepancies and member concerns

  • Identify and mitigate potential fraud or suspicious account activity

  • Initiate fee adjustments or service accommodations within defined authority limits

  • Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience

  • Comply with all federal regulations and institutional policies related to financial services

  • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

  • Support operational efficiency by minimizing errors and adhering to quality control measures

  • Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions

  • Ensure accurate and compliant handling of cash, negotiable instruments, and transactions

  • May conduct external financial outreach, participating in local events and educational presentations

  • May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage

  • May assist with branch vault procedures, including opening, closing, and balancing

  • May serve as a Branch Office and/or ATM vault custodian

  • Perform other duties as assigned

Qualifications

  • Advanced skill building effective relationships through rapport, trust, diplomacy, and tact

  • Advanced research, analytical, and problem-solving skills

  • Advanced skill working independently and in a team environment

  • Advanced skill maintaining composure in a high-production and changing environment

  • Advanced knowledge of deposit and loan products, services, and operational procedures

  • Advanced skill navigating multiple systems efficiently and adapt to evolving technologies

  • Advanced skill exercising sound judgment and make informed decisions

  • Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment

  • Advanced verbal and written communication skills to engage with members and colleagues

Desired Qualifications

  • Significant experience in financial services, retail banking, or a credit union environment

Additional Information

Hours:

  • Available Monday - Saturday, hours based on business needs.

Location:

  • 3620 Camp Creek Parkway Suite 200 Atlanta, Georgia 30331

  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

  • Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com (%20TSCandidateSupport@Infor.com) .

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 31786

What Navy Federal Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Navy Federal Credit Union logo

About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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