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Msr Jobs in California (NOW HIRING)

LHH US

MSR III

Sacramento, CA

$25 - $27/hr

Sacramento, CA Schedule: Full-Time Position Overview We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support to health plan members, providers, brokers ...

LHH US

MSR III

Sacramento, CA · On-site

$25 - $27/hr

Sacramento, CA Schedule: Full-Time Position Overview We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support to health plan members, providers, brokers ...

CERTIFIED FEDERAL CREDIT UNION

Be Seen First

FULL-TIME MSR/TELLER

El Monte, CA · On-site

$20 - $29.20/hr

CERTIFIED FCU JOB OPPORTUNITY FULL-TIME MSR/TELLER EL MONTE BRANCH Certified Federal Credit Union is seeking an experienced and motivated candidate to join our Operations Department at a credit union ...

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Planet Fitness

MSR Front Desk M-F 5p-10p

Chula Vista, CA · On-site

$16.90/hr

Our MSR's are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working ...

Planet Fitness

MSR Front Desk M-F 5p-10p

Chula Vista, CA · On-site

$16.90/hr

Our MSR's are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working ...

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All JobsMsr JobsMsr Jobs in California

Msr information

See California salary details

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$15

$23

How much do msr jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for msr in California is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.
What are popular job titles related to Msr jobs in California? For Msr jobs in California, the most frequently searched job titles are:
What job categories do people searching Msr jobs in California look for? The top searched job categories for Msr jobs in California are:
Msr jobs near you
Infographic showing various Msr job openings in California as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,663 per year, or $15.7 per hour.

MSR III

LHH US

Sacramento, CA

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Member Services Representative III
Location: Sacramento, CA
Schedule: Full-Time
Position Overview
We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support to health plan members, providers, brokers, and business partners. This role serves as a key point of contact for inquiries related to health plan benefits, eligibility, claims, billing, referrals, and member resources.
Key Responsibilities
  • Respond to member inquiries regarding Commercial, Exchange, and Individual health plans via phone, email, chat, fax, and in-person visits.
  • Assist members with questions related to benefits, eligibility, referrals, coverage, claims, and healthcare services.
  • Educate members on available resources, self-service tools, and online member portals.
  • Deliver professional, empathetic service while maintaining confidentiality and compliance with healthcare regulations.
  • Investigate and resolve complex member issues requiring research and coordination with internal departments or external partners.
  • Assist with urgent and sensitive cases involving access to care concerns and member advocacy needs.
  • Accurately document member interactions and maintain detailed records within internal systems.
  • Process and escalate appeals, grievances, and complaints according to established procedures and regulatory requirements.
  • Provide information regarding claims processing, billing inquiries, and plan benefits.
  • Assist members, providers, brokers, and healthcare partners with questions related to coverage and claim status.
  • Collaborate with internal teams to ensure timely resolution of inquiries and concerns.
  • Serve as a resource for fellow Member Services Representatives by sharing knowledge on plan benefits, policies, procedures, and system navigation.
  • Participate in cross-functional initiatives to improve the member experience.
  • Share feedback regarding recurring member concerns, system issues, and process improvement opportunities.
  • Attend team meetings, training sessions, and system update discussions.
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum 2+ years of customer service experience, preferably in healthcare, health insurance, call center, or member services environments.
  • Experience handling high-volume inbound calls and complex customer inquiries.
  • Knowledge of health insurance terminology, claims, benefits, and eligibility processes preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to de-escalate challenging situations with professionalism and empathy.
  • Strong attention to detail and documentation accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and customer relationship management systems.
  • Ability to work independently and collaboratively within a team environment.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $25.00 to $27.00 per hour
Search managed by: Savannah Mckillip
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.