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Msp Tech Jobs (NOW HIRING)

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We're searching for an experienced individual with a passion for exceptional customer ...

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We're searching for an experienced individual with a passion for exceptional customer ...

Next Step Systems

MSP Consultant

Centreville, VA · On-site

MSP Consultant, Centreville, VA We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a ...

Next Step Systems LTD

MSP Consultant

Fremont, CA · Hybrid

MSP Consultant, Centreville, VA We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a ...

Next Step Systems LTD

MSP Consultant

Fremont, CA · Hybrid

MSP Consultant, Centreville, VA We are seeking a qualified MSP Consultant IT professional with 5-7 years of experience working for a Managed Service Provider (MSP). Be ready to transition into a ...

Lyra Technology Group

Account Manager

Easton, PA · On-site

Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive IT support, cybersecurity, cloud, and advanced technology solutions to organizations of all ...

Lyra Technology Group

Account Manager

Easton, PA · On-site

Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive IT support, cybersecurity, cloud, and advanced technology solutions to organizations of all ...

Chasing Connections

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Level 2 IT Support Technician - Healthcare MSP

Medford, OR · On-site

$60K - $70K/yr

Level 2 IT Support Technician - Healthcare MSP Schedule: Full-Time Work Model: Hybrid -- On-Site Support Required About the Opportunity Chasing Connections is recruiting an experienced Level 2 ...

New

MSP - IT

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Level 3 Technician (MSP)

Houston, TX · On-site

$65K - $85K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

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Msp Tech information

What is an MSP Tech?

MSP Techs, or Managed Service Provider Technicians, are IT professionals who work for companies that manage and support the technology needs of other businesses. They handle tasks such as monitoring networks, troubleshooting technical issues, managing software updates, and ensuring cybersecurity for clients. MSP Techs play a crucial role in keeping client systems running smoothly and securely, often providing remote and on-site support. Their work helps businesses maintain optimal IT performance without needing an in-house IT staff.

What are the key skills and qualifications needed to thrive as an MSP Tech, and why are they important?

To thrive as an MSP Tech, you need a solid background in IT support, networking, and troubleshooting, often backed by certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Office 365 is typically required. Excellent customer service, effective communication, and problem-solving skills help MSP Techs build trust and resolve client issues efficiently. These competencies ensure prompt, reliable IT support and client satisfaction in a fast-paced managed services environment.

What are some common challenges faced by MSP Techs when managing multiple client environments, and how can they be addressed?

MSP Techs often juggle multiple client environments with different infrastructures, software, and requirements, making time management and prioritization key challenges. Staying organized with robust documentation and using remote monitoring and management tools helps streamline workflows and minimize errors. Regular communication with clients and internal teams is essential to quickly address issues and set realistic expectations. Additionally, ongoing training on new technologies and cybersecurity practices can help MSP Techs stay ahead of potential problems and provide proactive support.

What is the difference between Msp Tech vs Network Technician?

AspectMsp TechNetwork Technician
CertificationsCompTIA A+, Network+, Cisco CCNA (often preferred)CompTIA Network+, Cisco CCNA, sometimes Security+
Work EnvironmentManaged service providers, client sites, remote supportCorporate offices, data centers, client sites
Industry UsageIT service providers, MSP companiesIT departments, telecom companies, network providers

Both roles require networking certifications and involve working with network hardware and systems. Msp Tech typically works within managed service providers offering a broad range of IT support, while Network Technicians focus specifically on network infrastructure. The roles overlap in skills but differ in scope and work environment.

How to get a job at MSP Tech?

To get a job at MSP Tech, candidates should review the company's career page for open positions, prepare a resume highlighting relevant IT skills and certifications such as CompTIA or Cisco, and demonstrate experience in managed services or technical support during the interview process. Networking within the industry and gaining experience with common tools like remote monitoring and management (RMM) platforms can also improve chances of employment.
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What states have the most Msp Tech jobs?

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Msp Tech jobs near you
Infographic showing various Msp Tech job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 12% Part Time, 13% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Senior Technical Support Specialist

ETC Techsolutions LLC

Akron, OH • On-site

$65K - $100K/yr

Full-time

Medical, Dental, Vision

Re-posted 7 days ago

Job description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

  • Troubleshoot Microsoft Azure services and configurations.
  • Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
  • Troubleshoot Microsoft Windows Server (All Supported OS)
  • Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
  • Provide support for LOB applications and mission-critical hardware
  • Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
  • Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
  • Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
  • Conduct end-user training for support requests
  • Assist with pre-sales technical support and project implementation
  • Demonstrate experience in managing challenging customer situations

Job Requirements

  • Bachelor’s Degree and/or 3-5 years experience in IT industry
  • At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
  • Speak to end users in non-technical terms (no geek speak)
  • Prioritize daily tasks and achieve due dates
  • Ability to multi-task and adapt to changes quickly
  • Willing and able to work overtime as needed
  • Ability to lift standard computer equipment (i.e. PC’s and Printers)
  • Reliable transportation
  • Maintaining a clean and organized office workspace

Other Benefits

  • Training and Development Opportunities
  • Access to a Company vehicle
  • Paid Holidays and PTO Time
  • A fun work environment with opportunities for growth

Company Description

ETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.