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Msp Program Manager Jobs in Smithsburg, MD (NOW HIRING)

MainSpring

Deployment Support Engineer

Frederick, MD · On-site

$45K - $50K/yr

Plan and manage a variety of projects to ensure that they are completed timely and accurately ... Prior MSP experience a plus * Microsoft and other technical certifications are a plus * Experience ...

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Msp Program Manager information

See Smithsburg, MD salary details

$37.9K

$105.7K

$154.4K

How much do msp program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for msp program manager in Smithsburg, MD is $105,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $130,300.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Smithsburg, MD look for?

The top searched job categories for Msp Program Manager jobs in Smithsburg, MD are:

What cities near Smithsburg, MD are hiring for Msp Program Manager jobs?

Cities near Smithsburg, MD with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Smithsburg, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $105,667 per year, or $50.8 per hour.

Network Operations Engineer

Frederick, MD • On-site

Intelice Solutions, LLC
IT Services • 11 - 50 employees
Learn more about Intelice Solutions, LLCexternal

Other

Re-posted 12 days ago

Job description

Position Summary

Intelice Solutions is a growth-focused Managed Services Provider (MSP) delivering proactive IT, cloud, cybersecurity, and network management services to organizations across multiple industries. We are seeking a highly motivated and customer-focusedNetwork Operations Center (NOC) Engineerwho thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes.

The ideal candidate combines strong technical troubleshooting skills with a proactive mindset, operational discipline, and a commitment to continuous improvement. This individual will be responsible for monitoring, maintaining, automating, and optimizing client infrastructure while serving as a key contributor to incident response, service reliability, cybersecurity initiatives, and operational excellence.

As a NOC Engineer, you will work closely with Service Desk, Security Operations (SOC), Projects, and Engineering teams to ensure the availability, security, and performance of client environments. Success in this role requires technical curiosity, strong communication skills, and the ability to think critically under pressure.

Key Responsibilities Infrastructure Monitoring & Operations
  • Proactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.
  • Identify, investigate, and remediate performance, availability, and capacity issues before they impact clients.
  • Validate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.
  • Review and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.
Incident Response & Service Restoration
  • Investigate and resolve incidents within established Service Level Agreements (SLAs).
  • Participate in incident triage, root cause analysis, escalation management, and service restoration efforts.
  • Coordinate with internal technical teams, vendors, and client stakeholders during critical incidents.
  • Document corrective actions and contribute to post-incident reviews to improve overall service stability.
Network & Systems Administration
  • Support and maintain networking technologies including firewalls, switches, wireless infrastructure, VPNs, SD-WAN, and network security controls.
  • Administer Microsoft 365, Azure, Windows Server environments, Active Directory, DNS, DHCP, virtualization platforms, and cloud-based services.
  • Assist with deployment, configuration, patching, and lifecycle management of infrastructure components.
  • Perform routine maintenance, firmware upgrades, and security updates across managed environments.
Automation & Continuous Improvement
  • Utilize automation and scripting tools to improve operational efficiency and reduce repetitive tasks.
  • Assist with the development and enhancement of monitoring standards, alerting frameworks, and operational procedures.
  • Identify opportunities to improve system reliability, scalability, security, and overall client experience.
  • Support platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot, PowerShell, and other MSP technologies.
Cybersecurity & Compliance Support
  • Monitor security-related alerts and collaborate with cybersecurity teams to investigate and remediate threats.
  • Assist with vulnerability management, patch management, endpoint protection, and security best practices.
  • Support compliance initiatives and security frameworks where applicable.
  • Ensure secure operational practices are followed when managing client systems and data.
Documentation & Knowledge Management
  • Maintain detailed documentation of client environments, configurations, incidents, and resolution procedures.
  • Create and update knowledge base articles, standard operating procedures, and technical runbooks.
  • Document troubleshooting findings, resolution steps, and recommendations within the ticketing system.
Client & Team Collaboration
  • Communicate professionally and effectively with clients regarding incidents, maintenance activities, and service-related updates.
  • Partner with Service Desk, Projects, Engineering, and Security teams to deliver seamless client support.
  • Participate in operational meetings, technical reviews, and continuous improvement initiatives.
  • Contribute to a positive, collaborative, and accountability-driven team culture.
Professional Development
  • Maintain current knowledge of emerging technologies, cybersecurity trends, cloud platforms, and MSP best practices.
  • Pursue relevant certifications and participate in technical training and development programs.
  • Share knowledge with teammates and contribute to team growth through mentoring and collaboration.
Required Qualifications
  • 2+ years of experience supporting network, infrastructure, or managed IT environments.
  • Strong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.
  • Experience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.
  • Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.
  • Strong analytical, problem-solving, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced, client-facing environment.
  • Excellent written and verbal communication skills.
  • Ability to participate in scheduled on-call rotations as required.
Preferred Qualifications
  • Experience working in a Managed Service Provider (MSP) environment.
  • Experience with:
  • ConnectWise Manage
  • ConnectWise Automate or RMM
  • ScreenConnect
  • Auvik
  • ImmyBot
  • Liongard
  • Microsoft Azure
  • Microsoft Intune
  • VMware or Hyper-V
  • Meraki, Fortinet, SonicWall, Aruba, or similar networking platforms
  • Experience supporting cloud-first and hybrid infrastructure environments.
  • Familiarity with scripting and automation usingPowerShell or similar technologies.
  • Understanding ofcybersecurity principles, endpoint protection, vulnerability management, and security best practices.
Preferred Certifications
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certifications
Core Competencies
  • Customer First Mentality
  • Accountability and Ownership
  • Critical Thinking & Problem Solving
  • Team Collaboration
  • Continuous Improvement
  • Attention to Detail
  • Adaptability and Learning Agility
  • Effective Communication
  • Technical Curiosity
  • Operational Excellence

This role is ideal for a technology professional who enjoys solving complex problems, leveraging automation, improving operational efficiency, and helping clients achieve reliable, secure, and high-performing IT environments.

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