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Msp Program Manager Jobs in Cleveland, OH (NOW HIRING)

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ... Professional Development Training Program * Full-time, in Office (8:30 AM to 5:30 PM, M-F)

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ... Professional Development Training Program * Full-time, in Office (8:30 AM to 5:30 PM, M-F)

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ... Professional Development Training Program * Full-time, in Office (8:30 AM to 5:30 PM, M-F) Powered ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ... Professional Development Training Program * Full-time, in Office (8:30 AM to 5:30 PM, M-F)

HeadFirst BV

Senior Talent Consultant

Cleveland, OH · On-site

$65K - $75K/yr

As the Senior Talent Consultant, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless ...

Mindlance

Claims Assistant

Seven Hills, OH · On-site

$18.25 - $23/hr

... program. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Sets up and enters new claims into claims ... Inputs and reviews notes/diaries in claims management system as instructed. Processes payments.

All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Cleveland, OH

Msp Program Manager information

See Cleveland, OH salary details

$37.4K

$104.3K

$152.3K

How much do msp program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for msp program manager in Cleveland, OH is $104,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $128,500.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What are popular job titles related to Msp Program Manager jobs in Cleveland, OH? For Msp Program Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Msp Program Manager jobs in Cleveland, OH look for? The top searched job categories for Msp Program Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Msp Program Manager jobs? Cities near Cleveland, OH with the most Msp Program Manager job openings:
Msp Program Manager jobs near you

MSP Support Technician II

MSP Hire, Inc.

Beachwood, OH • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.


The Role

Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients.

We're seeking a seasoned IT professional who exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.

We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.


Responsibilities

  • Troubleshoot advanced hardware/software issues (drivers, application errors, Windows updates). 

  • Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). 

  • Configure and troubleshoot firewalls, routers, and VPN connections.  

  • Support Active Directory, GPOs, and Windows Server administration.  

  • Work with backup solutions (Datto, Veeam) and assist with data recovery.  

  • Support cloud-based and virtual desktop environments (Azure Virtual Desktop, Citrix). 

  •  Create documentation and knowledge base articles for recurring issues.  

  • Train and mentor L1 technicians. 


Qualifications

Requirements:  

  • Experience: 2-4 years in an MSP or IT support role. 

Technical Skills:  

  • Advanced Windows troubleshooting (Event Viewer, registry edits).  

  • Microsoft 365 & Azure administration (Exchange, Intune, Conditional Access).  

  • Networking fundamentals (firewalls, VLANs, SD-WAN, DNS troubleshooting).  

  • PowerShell scripting (basic automation tasks).  

  • Experience with RMM tools (NinjaRMM, Datto RMM, Kaseya, etc.). 

Soft Skills:  

  • Ability to manage multiple escalations and high-pressure issues.  

  • Strong documentation and problem-solving skills. 

Certifications (Preferred but Not Required):  

  • CompTIA A+  

  • CompTIA Network+ or CCNA  

  • Microsoft 365 Certified: Modern Desktop Administrator  

  • Azure Administrator Associate 


HR Information

  • $65-$75k annually
  • Medical, Dental, Vision benefits
  • Life and Disability Insurance
  • 401K with up to 4% match
  • Paid Vacation and Personal Time Off.
  • Fuel Stipend for local travel
  • Professional Development Training Program
  • Full-time, in Office (8:30 AM to 5:30 PM, M-F)