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Msp Program Manager Jobs in Chester, VA (NOW HIRING)

Monument Consulting

Business Analyst II

Richmond, VA · On-site

$77K - $85K/yr

This position is responsible for ensuring accurate and effective reporting is delivered to the Account Management team and MSP programs. This position may manage medium sized accounts as well as ...

Monument Consulting

Business Analyst II

Richmond, VA

$77K - $85K/yr

This position is responsible for ensuring accurate and effective reporting is delivered to the Account Management team and MSP programs. This position may manage medium sized accounts as well as ...

CAI

Account Manager

Richmond, VA · Hybrid

Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication * Manage the full Statement of Work ...

All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Chester, VA

Msp Program Manager information

See Chester, VA salary details

$35.4K

$98.9K

$144.5K

How much do msp program manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for msp program manager in Chester, VA is $98,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $121,900.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Chester, VA look for?

The top searched job categories for Msp Program Manager jobs in Chester, VA are:

What cities near Chester, VA are hiring for Msp Program Manager jobs?

Cities near Chester, VA with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $98,887 per year, or $47.5 per hour.

Business Analyst II

Monument Consulting

Richmond, VA • On-site

$77K - $85K/yr

Full-time

Re-posted 12 days ago

Job description

Overview
MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.
WE ARE MONUMENT
Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.
  • Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
  • Consultants at our Core - Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
  • Global MSP with an ecosystem of partners spanning 50 countries and all major regions
  • Vendor neutral model relies upon a trusted partner and supplier community
  • Partners with industry-leading VMS systems
  • More "Gen 1" implementations than any other MSP over the last 5 years.
  • Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES
  • EVERYONE MATTERS
  • WE TAKE CARE OF EACH OTHER
  • LEADERSHIP IS HERE TO SERVE
  • HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
  • ALWAYS KNOW WHERE YOU STAND
  • EXCELLENCE ISN'T THE EXPECTATION, IT'S THE MONUMENT STANDARD

Position Title: Business Analyst II
Position Summary:
The Business Analyst II will be a part of the Reporting & Analytics team, supporting our clients in their reporting needs. This position is responsible for ensuring accurate and effective reporting is delivered to the Account Management team and MSP programs. This position may manage medium sized accounts as well as strategic accounts by acting as the liaison between the Reporting & Analytics team and Account Management for those assigned accounts. Responsibilities of this position also include various ad hoc reporting as requested by the client or Account Management team. Other responsibilities include maintaining detailed SOPs and a catalog of managed reports, as well as running and executing various reports using Excel or appropriate VMS according to provided SOPs. This person will be knowledgeable and capable of building VMS reports based on requirements provided.
When appropriate, the Business Analyst II will give direction to assigned Reporting Analyst, who will act as support to the Business Analysts on reporting requests. This may include creating various ad hoc requests or changing existing scheduled reports.
This role will also need to become proficient in Monumetrix, Monument's proprietary analytics tool. With this tool, the Business Analyst II is expected to be able to demo the tool, if / when needed, as well as use the tool for various analysis in support of his / her assigned clients.
Additionally, this role will partake in team training and department activities.
Responsibilities
  • Perform accurate routine scheduled reporting via Excel or VMS
  • Create and/or modify existing Excel and VMS client reporting based on requirements provided
  • Demonstrates critical thinking and provides meaningful analysis to supported program teams
  • Generate, validate, and update client reporting SOPs as needed
  • Ensure that work queue is being worked and deliverables delivered on time
  • Manage reporting portfolio and provide analysis for assigned clients
  • Work to meet or exceed service level agreements and optimize reporting processes by recommending improvements
  • Manage client implementations and data integrations as requested
  • Maintain compliance with company / department reporting and data policies and procedures
  • Communicate reporting status and bring issues to appropriate stakeholders
  • Participate in special projects and perform other duties as assigned

Qualifications
  • Minimum 2-3 years in Reporting and / or Analytical environment
  • Bachelor's degree in Business, Finance, or related field preferred
  • Expert Microsoft Excel skills
  • Familiar with SQL coding language
  • Strong analytical skillset required
  • Strong time management and prioritization skills
  • Strong problem solving and critical thinking skills
  • Fluent in English

Pay Range
USD $77,000.00 - USD $85,000.00 /Yr.

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