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Msp Operations Jobs in Ohio (NOW HIRING)

Accellis Technology Group

Be Seen First

Technical Account Manager, MSP

Cleveland, OH · On-site

$60K - $85K/yr

If you enjoy working with clients, analyzing technology trends, solving operational challenges, and ... MSP Account Manager * Client Success Manager * Service Delivery Manager * vCIO * IT Consultant * ...

Velecor Services

Senior MSP Technician

Cincinnati, OH · On-site

$80K - $100K/yr

... IT operations while contributing to project delivery and ongoing service improvements. Key ... MSP) environment preferred. * Experience supporting multiple client environments. * Proven ...

OPSPro

Operations Coordinator

Springboro, OH · On-site

The IT Operations Coordinator is responsible for supporting the daily operational and financial ... Experience in an MSP preferred * Strong written and verbal communication * Intermediate to advanced ...

OPSPro, LLC

Operations Coordinator

Springboro, OH · On-site

The IT Operations Coordinator is responsible for supporting the daily operational and financial ... Experience in an MSP preferred * Strong written and verbal communication * Intermediate to advanced ...

OPSPro, LLC

Operations Coordinator

Springboro, OH · On-site

The IT Operations Coordinator is responsible for supporting the daily operational and financial ... Experience in an MSP preferred * Strong written and verbal communication * Intermediate to advanced ...

RH Aero Systems

Manager, IT Operations

Mason, OH · On-site

Required : • 10+ years of progressive IT operations and infrastructure leadership. • Demonstrated success transitioning service desk operations into a 24x7 MSP model. • Experience establishing ...

Vaco by Highspring

IT Operations Manager

Mason, OH · On-site

Experience transitioning service desk operations to a managed service provider (MSP) model * Demonstrated success implementing or managing vendor-led NOC and SOC services * Hands-on experience with ...

Retail Computer Group LLC

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Operations Service Coordinator

Massillon, OH · On-site

$39K - $52K/yr

TRCG is seeking a motivated Operations Service Coordinator to serve as a key link in our internal ... MSP) or value-added reseller (VAR) environment ● Knowledge of NCR Counterpoint SQL or similar POS ...

Retail Computer Group LLC

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Operations Service Coordinator

Massillon, OH · On-site

$39K - $52K/yr

TRCG is seeking a motivated Operations Service Coordinator to serve as a key link in our internal ... MSP) or value-added reseller (VAR) environment ● Knowledge of NCR Counterpoint SQL or similar POS ...

RH Aero Systems

Manager, IT Operations

Mason, OH · On-site

Demonstrated success transitioning service desk operations into a 24x7 MSP model. * Experience establishing or governing vendor-managed SOC and NOC services. * Hands-on experience with infrastructure ...

RHINESTAHL CORPORATION

Manager, IT Operations

Mason, OH · On-site

Demonstrated success transitioning service desk operations into a 24x7 MSP model. * Experience establishing or governing vendor-managed SOC and NOC services. * Hands-on experience with infrastructure ...

HeadFirst BV

Senior Talent Consultant

Cleveland, OH · On-site

$65K - $75K/yr

We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind, and a passion for operational and customer service excellence. Commitment to our culture ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Ohio? For Msp Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Ohio look for? The top searched job categories for Msp Operations jobs in Ohio are:
What cities in Ohio are hiring for Msp Operations jobs? Cities in Ohio with the most Msp Operations job openings:
Msp Operations jobs near you
Technical Account Manager, MSP

Technical Account Manager, MSP

Accellis Technology Group

Cleveland, OH • On-site

$60K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Accellis Technology Group is seeking a Technical Account Manager (TAM) to serve as a trusted advisor and operational partner for our managed IT clients.

This is a client-facing role focused on helping organizations get more value from technology while improving service outcomes, reducing recurring issues, strengthening cybersecurity, and aligning clients with best practices.

The ideal candidate combines strong relationship skills with practical technical knowledge and has experience working in a Managed Service Provider (MSP) environment.

If you enjoy working with clients, analyzing technology trends, solving operational challenges, and helping businesses make smarter technology decisions, we'd love to talk with you.

What You'll Do

As a Technical Account Manager, you will:

  • Build and maintain strong relationships with assigned clients
  • Serve as the primary point of contact for service-related concerns, escalations, and operational questions
  • Conduct recurring client business reviews and technology health reviews
  • Identify recurring support issues and recommend practical improvements
  • Analyze support trends, ticket data, and client technology environments
  • Help clients align with cybersecurity, lifecycle, backup, documentation, and technology best practices
  • Partner with Service Desk, Engineering, Cybersecurity, and Project teams to drive successful outcomes
  • Identify improvement opportunities and coordinate follow-up actions
  • Review licensing, technology usage, and service alignment
  • Assist in uncovering opportunities for infrastructure modernization, security enhancements, and operational efficiencies

What Success Looks Like

Successful TAMs at Accellis:

  • Build trusted relationships with clients
  • Reduce recurring technical issues and support interruptions
  • Improve client satisfaction and retention
  • Help clients become more secure and operationally mature
  • Turn insights into action through strong follow-through and accountability
  • Create opportunities that benefit both the client and Accellis

Required Qualifications

  • 2+ years of experience working for a Managed Service Provider (MSP)
  • Experience managing client relationships in an IT services environment
  • Understanding of Microsoft 365, endpoint management, cybersecurity, backup solutions, and modern IT infrastructure
  • Experience working with ticketing systems and service delivery teams
  • Strong communication and presentation skills
  • Ability to explain technical concepts to non-technical audiences
  • Strong organizational skills and attention to detail
  • Ability to coordinate multiple client priorities simultaneously

Preferred Qualifications

  • Technical Account Manager experience
  • vCIO, Client Success Manager, Service Delivery Manager, or Account Management experience in an MSP
  • Experience conducting client business reviews or QBRs
  • Experience reviewing ticket trends and service metrics
  • Knowledge of Microsoft 365, Entra ID, Intune, security platforms, and managed services operations

Why Join Accellis?

At Accellis, we believe great client outcomes start with great people. You'll work alongside a collaborative team of engineers, cybersecurity professionals, service leaders, and business advisors focused on helping our clients succeed through technology.

We provide opportunities for growth, professional development, and meaningful impact while maintaining a culture built on accountability, teamwork, and continuous improvement.

Ideal Backgrounds

Candidates from the following roles are encouraged to apply:

  • Technical Account Manager
  • MSP Account Manager
  • Client Success Manager
  • Service Delivery Manager
  • vCIO
  • IT Consultant
  • IT Operations Manager
  • Systems Administrator looking to transition into a client-facing role

Company Description

Our mission at Accellis Technology Group is to have a positive lasting impact on our people, our clients, and our community. We strive to Deliver Transformative Technology and Exceptional Experiences through a Disciplined Commitment to Well Aligned People, Partners, Technology, and Clients We look to reward those individuals that join us with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking.
Accellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees. Our clients often hire us because they have outgrown their current IT provider and are looking for an organization with solid processes, dependable systems, a focus on strategy and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.