We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
Quick apply
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
Remote Escalation Engineer - MSP
Brooklyn, NY · On-site +1
$85K - $100K/yr
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
Remote Escalation Engineer - MSP
Brooklyn, NY · On-site +1
$85K - $100K/yr
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...
Manager - MSP Service Support
New York, NY · On-site +1
Job Summary The On-site MSP Manager of IT Service Support is a critical leadership role responsible ... Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring ...
Manager - MSP Service Support
New York, NY · On-site +1
Job Summary The On-site MSP Manager of IT Service Support is a critical leadership role responsible ... Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring ...
Senior Manager, IT Operations
New York, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
New York, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
Manhattan, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
Manhattan, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
Manhattan, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
Manhattan, NY · On-site
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Senior Manager, IT Operations
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Quick apply
Senior Manager, IT Operations
$179.80K - $213.50K/yr
Leading both internal talent and an MSP, you define a service model that is nimble, data-driven ... Engineer operational excellence - Architect a data-driven ecosystem where support telemetry and RCA ...
Direct experience supporting MSP/MSSP models, with a strong understanding of MSSP sales mechanics ... operational dependencies. * High-ownership, execution-first operator who is detail-obsessed, highly ...
Direct experience supporting MSP/MSSP models, with a strong understanding of MSSP sales mechanics ... operational dependencies. * High-ownership, execution-first operator who is detail-obsessed, highly ...
Senior Managed Services Engineer (L2/L3)
Hicksville, NY · On-site
$106.10K - $145.20K/yr
Works within a governed MSP framework (SDM, SLAs, CAB) * Uses automation and tooling for repeatable operational tasks * Supported by shared NOC, cloud, escalation, and specialist teams Required ...
Quick apply
Senior Managed Services Engineer (L2/L3)
Hicksville, NY · On-site
$106.10K - $145.20K/yr
Works within a governed MSP framework (SDM, SLAs, CAB) * Uses automation and tooling for repeatable operational tasks * Supported by shared NOC, cloud, escalation, and specialist teams Required ...
Vice President - M&A
New York, NY · On-site
$225K - $350K/yr
Today, Titan's agents autonomously perform over 5,000 operational actions per day across customer ... Capital and seasoned MSP executives who have led some of the industry's top providers. Joining ...
Vice President - M&A
New York, NY · On-site
$225K - $350K/yr
Today, Titan's agents autonomously perform over 5,000 operational actions per day across customer ... Capital and seasoned MSP executives who have led some of the industry's top providers. Joining ...
Senior Managed Services Engineer (L2/L3)
Hicksville, NY · On-site
$106.10K - $145.20K/yr
Works within a governed MSP framework (SDM, SLAs, CAB) * Uses automation and tooling for repeatable operational tasks * Supported by shared NOC, cloud, escalation, and specialist teams Required ...
Senior Managed Services Engineer (L2/L3)
Hicksville, NY · On-site
$106.10K - $145.20K/yr
Works within a governed MSP framework (SDM, SLAs, CAB) * Uses automation and tooling for repeatable operational tasks * Supported by shared NOC, cloud, escalation, and specialist teams Required ...
Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... Minimum of 5+ years working in IT MSP or similar IT Service Desk team * Minimum of 5+ years as ...
Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... Minimum of 5+ years working in IT MSP or similar IT Service Desk team * Minimum of 5+ years as ...
IT Support Manager
Mahwah, NJ · On-site
$85K - $100K/yr
The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization ...
Quick apply
IT Support Manager
Mahwah, NJ · On-site
$85K - $100K/yr
The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Act as liaison between NJFH and MSP and prepare for and coordinate quarterly review meetings. * In ... Other duties as assigned by the CEO or Executive Director of Operations Qualifications: * Education ...
Act as liaison between NJFH and MSP and prepare for and coordinate quarterly review meetings. * In ... Other duties as assigned by the CEO or Executive Director of Operations Qualifications: * Education ...
At MSP, we strongly believe that integrating a world-changing approach into all areas of our work ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
At MSP, we strongly believe that integrating a world-changing approach into all areas of our work ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Who We Are At MSP, we strongly believe that integrating a world-changing approach into all areas of ... Working as a team with all agency staff responsible for shelter operations to ensure meeting basic ...
Msp Operations information
What is the difference between Msp Operations vs Service Delivery Manager?
| Aspect | Msp Operations | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL, CompTIA, PMP (optional) | ITIL, PMP, Service Management certifications |
| Work Environment | Managed service providers, IT support centers | Client sites, IT departments, service teams |
| Employer & Industry | IT service providers, tech companies | Large corporations, IT consulting firms |
While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.
What are popular job titles related to Msp Operations jobs in New York? For Msp Operations jobs in New York, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in New York look for? The top searched job categories for Msp Operations jobs in New York are:
What cities in New York are hiring for Msp Operations jobs? Cities in New York with the most Msp Operations job openings:
Full-time
Posted 12 days ago
Job description
Salary: $85,000 - $100,000
This position is fully remote anywhere in the United States.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and oursatisfaction surveys show it at a consistent 97%
- We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for an Escalation Engineer to join our Service Delivery Team.
Escalation Engineer Duties and Responsibilities
- Be Fanatically awesome all the time!
- Be an active advocate for customer satisfaction
- Provide technical excellence t for systems, software, and hardware
- Document/Update internal Kbs, SOPs, Wikis
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the After Hours Escalation on-call rotation
Escalation Engineer Requirements and Qualifications
- Proven experience as a senior technical engineer, preferably in an MSP Environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks.
- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
About My IT Crew
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2016