Msp Operations Manager Jobs in Massachusetts (NOW HIRING)

Moderna is seeking a Director, Global Talent Acquisition Operations to lead and scale the operations that enable hiring globally. This role is accountable for TA operational excellence, performance of our global Recruitment Process Outsourcing (RPO) and contingent workforce provider partnerships, recruiting technology, data and compliance. As the operational owner of our RPO partnership, this leader will establish clear governance and performance expectations, use data to identify opportunities and risks, and ensure strong alignment across the RPO, retained Talent Acquisition team and business. This leader will continuously challenge how work gets done through simplifying, standardizing and digitizing processes to create a scalable, compliant and high-performance global TA operating model.

• Lead global TA Operations, setting the strategy and operating model to deliver a consistent, scalable experience for candidates, hiring managers and recruiters.
• Own RPO governance and performance, including SLAs, KPIs, scorecards, capacity and productivity, governance reviews, escalations and continuous improvement.
• Drive operational performance through data, identifying trends, risks and opportunities and translating insights into clear actions and measurable improvements.
• Simplify and standardize global recruiting processes, eliminating unnecessary work and establishing clear processes, controls and governance.
• Lead TA vendor strategy and performance, including RPO, contingent workforce, search, assessment and background screening partners.
• Own TA technology optimization, partnering with Digital to improve our tech stack and identify opportunities for automation and AI.
• Lead operational readiness and change for new markets, technology deployments, process changes and business transformations impacting recruiting.
• Ensure global operational compliance, partnering with Legal, HR and other functions to establish appropriate recruiting processes and controls.
• Lead and develop the TA Operations team, establishing clear priorities, performance expectations and accountability.
• Partner across the organization with Talent Acquisition, HR, Digital, Legal, Procurement and Finance to deliver business priorities and resolve operational issues.

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 12+ years of experience in Talent Acquisition, Talent Acquisition Operations, recruiting operations or RPO.
• 4+ years of people leadership experience with responsibility for globally distributed teams, performance and development.
• 4+ years of experience implementing, administering or optimizing enterprise recruiting technology, including an ATS or HRIS.
• Experience working with or for an RPO, MSP or other outsourced recruiting/workforce solution.
• Experience leading Talent Acquisition operations, programs or transformations across multiple countries or regions.
• Experience designing and implementing standardized recruiting processes, governance or operational controls.
• Experience using recruiting data and operational metrics to identify performance gaps and drive measurable improvements.

• 3+ years of experience in life sciences, biotechnology, pharmaceuticals, start-up or another high-growth environment.
• 2+ years of experience with Workday Recruiting; experience with HiredScore or another AI-enabled talent platform.
• Hands‑on experience managing or governing an RPO, MSP or other outsourced recruiting/workforce solution, including responsibility for SLAs, KPIs and performance management.
• Experience supporting recruiting operations across US, EMEA and/or APAC, including country‑specific hiring, employment or data privacy requirements.
• Experience managing multiple Talent Acquisition vendors and contractual performance.
• Experience presenting operational performance and recommendations to VP‑level or executive stakeholders.
• Experience implementing recruiting technology, automation, analytics or AI solutions that delivered measurable improvements in efficiency, adoption, service delivery or user experience.

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well‑being resources are designed to support you—at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well‑being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown
• Savings and investments to help you plan for the future
• Location‑specific perks and extras

The salary range for this role is $167,000.00 - $300,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organization needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in‑person culture is critical to our success. Moderna champions the significant benefits of in‑office collaboration by embracing a 70/30 work model. This 70% in‑office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment.

Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day,

Moderna is an E‑Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.