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Msp Helpdesk Software Jobs in Chicago, IL (NOW HIRING)

Softchoice

Manager, Governance Risk Reporting

Chicago, IL · On-site

$110K - $138K/yr

We are a software-focused IT solutions and services provider that equips organizations to be agile ... By doing these things we help them create success for their customers and their people. We stand ...

Softchoice

Manager, Governance Risk Reporting

Chicago, IL · On-site

$110K - $138K/yr

We are a software-focused IT solutions and services provider that equips organizations to be agile ... By doing these things we help them create success for their customers and their people. We stand ...

Source Code LLC

IT Support Technician

Chicago, IL · On-site

$65K - $75K/yr

Support Technician - Level 2 We are an MSP Mentor Top 100 company looking for an experienced Level ... Systems support for various Microsoft products, third-party software and cloud applications.

Source Code

IT Support Technician

Chicago, IL · On-site

$65K - $75K/yr

Support Technician - Level 2 We are an MSP Mentor Top 100 company looking for an experienced Level ... Systems support for various Microsoft products, third-party software and cloud applications.

Cyber Advisors

Systems Engineer

Schaumburg, IL · Hybrid

$65K - $80K/yr

CA is a steadily growing IT managed services provider (MSP) business that specializes in a very ... We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

Cyber Advisors

Systems Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

CA is a steadily growing IT managed services provider (MSP) business that specializes in a very ... We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

Cyber Advisors

Systems Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

CA is a steadily growing IT managed services provider (MSP) business that specializes in a very ... We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

You'll help ensure our users have the technology and support they need to be successful while ... Escalate complex technical issues to senior IT staff or the Managed Service Provider (MSP) when ...

pace systems, inc.

Be Seen First

IT Support Specialist - Managed Services

Naperville, IL · On-site

$25 - $28/hr

Preferred · Experience working for a Managed Services Provider (MSP) or supporting multiple ... Certifications are helpful but are not required in place of demonstrated hands-on experience.

Priester Holdings

System Administrator

Wheeling, IL · On-site

$80 - $100/hr

Troubleshoot hardware, software, printing, and peripheral issues. * Provision iPads, and notebooks ... Provide Tier 2 support to existing help desk staff. System Administration * Perform OS updates ...

Mayo Aviation

System Administrator

Wheeling, IL · On-site

$80K - $90K/yr

Troubleshoot hardware, software, printing, and peripheral issues. * Provision iPads, and notebooks ... Provide Tier 2 support to existing help desk staff. System Administration * Perform OS updates ...

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Showing results 21-40

All JobsMsp Helpdesk Software JobsMsp Helpdesk Software Jobs in Chicago, IL

Msp Helpdesk Software information

See Chicago, IL salary details

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How much do msp helpdesk software jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for msp helpdesk software in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Msp Helpdesk Software vs Help Desk Technician?

FeatureMsp Helpdesk SoftwareHelp Desk Technician
Primary RoleProvides software solutions for managing IT supportProvides technical support to end-users
Required SkillsKnowledge of IT management tools, software troubleshootingCustomer service, technical troubleshooting skills
Work EnvironmentTypically office-based, using software toolsHelp desk or support center, interacting with users
CertificationsITIL, CompTIA, vendor-specific certificationsCompTIA A+, HDI Support Center Analyst

While Msp Helpdesk Software focuses on providing tools for managing IT support operations, Help Desk Technicians are the professionals who deliver technical support to users. The software enhances the technician's efficiency, but the technician is the role executing support tasks. Both are essential in IT support environments, with the software serving as a tool to streamline workflows.

What are popular job titles related to Msp Helpdesk Software jobs in Chicago, IL?

For Msp Helpdesk Software jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Msp Helpdesk Software jobs in Chicago, IL look for?

The top searched job categories for Msp Helpdesk Software jobs in Chicago, IL are:

Msp Helpdesk Software jobs near you
Infographic showing various Msp Helpdesk Software job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

L1 Support Technician

Andromeda Technology Solutions

Lockport, IL • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Troubleshoot Windows workstation and application issues, including Microsoft 365 services.

  • Support end users by resolving password, account, printer, connectivity, and common issues through phone and remote support.

  • Document troubleshooting steps and resolutions in service tickets, and escalate issues when necessary.

Job description

Job Description
Andromeda is looking for a motivated, customer-focused L1 Support Technician who wants to build their IT career while solving real problems for real businesses.
As a member of our service team, you'll be one of the first technical resources our clients work with when they need help. You'll troubleshoot common IT issues, communicate with end users, document your work, and collaborate with more experienced technicians when an issue needs to be escalated.
We're looking for someone with a solid technical foundation, strong troubleshooting instincts, and - just as importantly - the ability to communicate with people.
About You
Who: You're an IT professional early in your career who enjoys figuring out why something isn't working and getting it fixed.
What: You have hands-on IT experience through a help desk, MSP, corporate IT department, internship, technical school, home lab, or similar environment. MSP experience is a plus but isn't required.
When: Available to start sometime between now and the next 90 days.
Where: You must be local to the Chicago metro area and able to work from our Lockport, IL office every Tuesday and Thursday. Monday, Wednesday, and Friday are worked remotely.
How: You troubleshoot methodically, communicate clearly, document what you've done, and know when it's time to ask for help instead of spending three hours fighting the same problem.
Why: You want more than resetting passwords all day. You want to learn, grow, and develop the skills necessary to take on increasingly difficult technical problems.
Your Team
You'll be a key member of our service department, working alongside L1, L2, L3, and Field Technicians.
We work collaboratively. You're expected to own the tickets you're working on, but you're not expected to know everything. When you're stuck, the rest of the team is there to help - and as your skills grow, you'll do the same for others.
How You Will Contribute
A typical day/week includes:
  • Troubleshooting Windows workstation and application issues
  • Supporting Microsoft 365 applications and services
  • Resolving password, account, printer, connectivity, and common end-user issues
  • Troubleshooting basic network and connectivity problems
  • Working directly with end users by phone and remote support tools
  • Documenting troubleshooting and resolutions clearly in service tickets
  • Recognizing when an issue requires escalation and getting it to the right resource
  • Collaborating with other technicians to resolve client issues
  • Learning from L2 and L3 technicians and continuously expanding your technical skills
Skills We Are Looking For
  • Working knowledge of Windows 10 and Windows 11
  • Familiarity with Microsoft 365
  • Basic understanding of Active Directory and/or Microsoft Entra ID
  • Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi
  • General PC hardware and software troubleshooting
  • Ability to troubleshoot rather than simply follow a script
  • Strong written and verbal communication skills
  • Ability to work with non-technical end users
  • Ability to read existing ticket notes and understand what has already been attempted
  • Willingness to learn and accept coaching
  • Strong sense of ownership and follow-through
Our Company
Since 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.
Compensation, Benefits & Perks
Compensation: 45k to 55k
Benefits:
  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Optional 401(k), company matches up to 2%
  • Optional life and disability coverage
  • Paid holidays, sick days, and vacation
  • 10 days of vacation and 5 sick days to start
  • Unlimited vacation after 1 year of service
  • Quarterly All-Hands Company Briefings
  • Monthly company activities
  • Annual Company Party
  • Mentorship and opportunities for advancement
  • The Fine Print
    We require drug testing and background screening for all positions.
    Many of our technical positions include a hands-on testing component, so be ready to show as well as tell.
    It's Your Move
    If you're looking for an opportunity to turn your IT knowledge into a career, work with experienced technicians, and keep building your skills, we'd like to hear from you.

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