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Msp Field Technician Jobs in California (NOW HIRING)

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$21.50 - $29/hr

Varsity is an MSP and AI Technology Services company that assists social good companies in health ... field team. * Learn, follow, and enhance operating procedures. * Follow, update, and create ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to ... Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or ...

DIALITY INC

IT Service Desk Technician

Irvine, CA · On-site

$30 - $35/hr

Escalate incidents to MSP or Systems Administrator as required * Configure, maintain, and support ... Associate or Bachelor's degree in IT or related field preferred * Experience in server ...

TeamLogic IT

Senior IT Technician

Rancho Cucamonga, CA · On-site

$50K - $75K/yr

College diploma or university degree in the field of Computer Science and/or 5 years equivalent ... MSP). * Experience with desktop and server operating systems including Windows 7, Windows 10, ...

Diality

IT Service Desk Technician

Irvine, CA · On-site

Escalate incidents to MSP or Systems Administrator as required * Configure, maintain, and support ... Associate or Bachelor's degree in IT or related field preferred * Experience in server ...

Securify

Be Seen First

Desktop Support Technician

Mountain View, CA · On-site

$35 - $50/hr

Bachelor's degree in Information Technology or another technical field. Physical Requirements ... Provider (MSP) specializing in cutting-edge security systems and network solutions for both ...

Securify

Be Seen First

Alarm Technician

Mountain View, CA · On-site

$30 - $45/hr

This is a highly technical field service role--applicants must have proven experience with alarm ... Provider (MSP) specializing in cutting-edge security systems and network solutions for both ...

ASM Global

Event Support Technician

Ontario, CA

$28/hr

Event Support Technician Department: IT Reports To: Director of IT Compensation: $28.00 and hour ... Minimum High School/GED education required, Bachelors in IT related field preferred * 1-2 years MSP ...

New

TEKBERRY

Manufacturing Technician

Santa Clara, CA · On-site

$35/hr

JPC-11395/MSP # - 1437147 We are seeking a meticulous and highly organized Material Coordinator to ... field preferred. * Minimum of 2-3 years of experience in material handling or inventory control ...

imageOne

Embedded Account Manager

Livermore, CA · On-site

... field such as traditional infrastructure IT, MSP, production print, or other. Progressive experience from sales, operations, or technician into account management is welcomed. You will serve as the ...

ImageOne

Embedded Account Manager

Livermore, CA · On-site

... field such as traditional infrastructure IT, MSP, production print, or other. Progressive experience from sales, operations, or technician into account management is welcomed. You will serve as the ...

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Msp Field Technician information

What are the key skills and qualifications needed to thrive as an MSP Field Technician, and why are they important?

To thrive as an MSP Field Technician, you need a solid understanding of IT support, networking, troubleshooting, and commonly a relevant certification such as CompTIA A+ or Network+. Technical proficiency with remote monitoring and management (RMM) tools, ticketing systems, and common operating systems is typically required. Strong problem-solving abilities, communication skills, and a customer-focused attitude are essential soft skills in this role. These competencies ensure efficient issue resolution, high client satisfaction, and the reliable delivery of managed IT services.

What are some common challenges MSP Field Technicians face when supporting multiple client sites?

MSP Field Technicians often manage a diverse set of client environments, each with unique infrastructure and requirements. A common challenge is quickly adapting to different network setups and troubleshooting issues onsite with minimal disruption to client operations. Effective communication and strong organizational skills are essential, as technicians must coordinate with both remote support teams and client contacts to resolve issues efficiently. Staying up to date with evolving technologies and maintaining accurate documentation across various clients are also key aspects of the job.

What is an MSP Field Technician?

An MSP Field Technician is an IT professional who works for a Managed Service Provider (MSP) and is responsible for providing on-site technical support and maintenance for clients. Their duties often include installing, configuring, troubleshooting, and repairing hardware and software, as well as providing network support and ensuring systems are running smoothly. They frequently travel to client locations to resolve issues that cannot be handled remotely. This role requires strong technical skills, excellent customer service, and the ability to work independently in various environments.

What is the difference between Msp Field Technician vs Network Support Specialist?

AspectMsp Field TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site client locations, remote troubleshootingOffice, data centers, client sites
Industry UsageManaged Service Providers, IT service companiesIT departments, service providers

The Msp Field Technician primarily handles on-site hardware and basic network issues for clients, often working directly at client locations. In contrast, the Network Support Specialist focuses more on network configuration, troubleshooting, and support within office or data center environments. While both roles require networking certifications and involve technical support, the Msp Field Technician emphasizes hardware and on-site service, whereas the Network Support Specialist concentrates on network infrastructure and configuration.

What are popular job titles related to Msp Field Technician jobs in California? For Msp Field Technician jobs in California, the most frequently searched job titles are:
What job categories do people searching Msp Field Technician jobs in California look for? The top searched job categories for Msp Field Technician jobs in California are:
Msp Field Technician jobs near you
Helpdesk Technician

Helpdesk Technician

Varsity Technologies

Los Angeles, CA • Remote

$21.50 - $29/hr

Full-time

Posted 9 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profits, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management. 

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide range of technical problems. As a Helpdesk Technician, you'll provide direct customer support to users who need assistance with using their device, resolving access issues, using cloud and desktop applications, and assisting with integration of apps and office applications from their devices. The role focuses on using your technology and people skills to respond quickly to customer requests, resolve them, and document your resolutions.

KEY RESPONSIBILITIES

  • Serve as the first point of contact for client technical issues via chat, voice, sms, and email.
  • Troubleshoot and resolve device, software, and connectivity issues.
  • Assist with setup and configuration of user accounts, email, personal computing and mobile devices.
  • Provide support for commonly used office applications like Google and Microsoft (among others).
  • Document issues and resolutions accurately in the ticketing system.
  • Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team.
  • Learn, follow, and enhance operating procedures.
  • Follow, update, and create Knowledge base.
  • Adhere to procedures and policies on customer service, service delivery, and cybersecurity.
  • Maintain exceptional customer service in all customer interactions.

Requirements

REQUIRED SKILLS & QUALIFICATIONS
  • Windows OS Proficiency: Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
  • Identity Management: Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
  • Microsoft 365 Administration: Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
  • Device Support: Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
  • Networking Knowledge: Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
  • Security Awareness: Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
  • Remote Support Tools: Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar) 
  • Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
  • Customer Service Skills: Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.
PREFERRED QUALIFICATIONS
  • IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
  • Relevant Experience in a customer service or helpdesk role
  • Familiarity with remote support tools and ticketing systems
  • Interest in working with nonprofits and educational institutions

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