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Msp Dispatch Jobs (NOW HIRING)

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$45K - $58K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$37K - $48K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$41K - $53K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$42K - $54K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$40K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

$39K - $51K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

MD · On-site

$38K - $49K/yr

... MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties ... CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work ...

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Showing results 1-20

Msp Dispatch information

See salary details

$30K

$62.9K

$103.5K

How much do msp dispatch jobs pay per year?

As of Sep 10, 2026, the average yearly pay for msp dispatch in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does an MSP Dispatch do?

MSP Dispatch roles refer to positions within Managed Service Providers (MSPs) responsible for coordinating and assigning IT service requests, tickets, and tasks to the appropriate technicians or support teams. Dispatchers act as the central point of communication between clients and technical staff, ensuring issues are prioritized, tracked, and resolved efficiently. They monitor ticket queues, manage schedules, and often provide updates to customers about the status of their requests. Effective MSP Dispatchers help maintain smooth operations, improve client satisfaction, and optimize the workflow within the MSP.

What are the key skills and qualifications needed to thrive as an MSP Dispatch, and why are they important?

To thrive as an MSP Dispatcher, you need strong organizational skills, familiarity with IT service management, and often a background in customer support or technical troubleshooting. Proficiency with ticketing systems like ConnectWise or Autotask and a basic understanding of remote monitoring tools are typically required. Excellent communication, multitasking abilities, and problem-solving skills help you coordinate effectively between clients and technical teams. These skills ensure efficient service delivery, timely issue resolution, and high customer satisfaction in a managed services environment.

What are some common challenges faced by MSP Dispatch professionals, and how can they be addressed?

MSP Dispatch professionals often juggle multiple client requests and urgent tickets simultaneously, which can lead to high-pressure situations and the need for quick decision-making. Maintaining clear communication with both clients and technical teams is essential to ensure accurate ticket routing and timely resolution. Utilizing robust ticketing systems, prioritizing tasks based on client SLAs, and developing strong organizational skills can help manage these challenges effectively. Regular training and teamwork also play a key role in handling the fast-paced environment of MSP Dispatch roles.

What is the difference between Msp Dispatch vs Help Desk Technician?

AspectMsp DispatchHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentIT service providers, remote and on-siteCorporate offices, remote, or call centers
Industry UsageManaged Service Providers (MSPs)Various industries, corporate IT support
Primary RoleDispatching and coordinating IT support requestsProviding technical support and troubleshooting

While both roles involve IT support, Msp Dispatch focuses on coordinating and dispatching support requests within MSPs, whereas Help Desk Technicians directly assist end-users with technical issues. The roles often overlap in certifications and work environments but differ in daily responsibilities and focus areas.

What are popular job titles related to Msp Dispatch jobs?

For Msp Dispatch jobs, the most frequently searched job titles are:

Infographic showing various Msp Dispatch job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

MSP Emergency Dispatcher Trn

Charles, MD • On-site

$42K - $54K/yr

Full-time

Re-posted 12 days ago


Job description

Introduction

This is a statewide recruitment for multiple vacancies at multiple Maryland State Police (MSP) Barracks across the State of Maryland. When\r\napplying, please only check the county/counties (locations) for which you are\r\nwilling to accept employment.\r\n\r\n\r\n\r\n\r\nIt is important that all experience be fully\r\ndocumented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND\r\nACCURATELY may cause the candidate to be rejected.\r\n\r\nPLEASE FILL OUT THE\r\nAPPLICATION COMPLETELY.\r\n The application is\r\npart of the examination process. Your answers will determineyour\r\neligibility to participate in the next phase of the selection process.\r\n Clearly describe your\r\nqualifications in detail. Credit cannot be given for education, training,\r\nexperience, knowledge, skills, and abilities that you fail to indicate.\r\n Do not leave any\r\nanswer spaces blank; if a question does not apply, write 'N/A'.\r\n Although you may\r\nattach a resume to further describe your qualification, it does not substitute\r\nfor completing the application form. An incomplete application form may result\r\nin disqualification. Do NOT write 'see resume' in your work history\r\nor responses to supplemental questions.\r\n Failure to comply\r\nwith these instructions may result in disqualification.\r\n Read the Job\r\nAnnouncement carefully for specific filing instructions, supplemental\r\nquestions, and final filing dates.\r\n\r\n\r\n

GRADE

ASTD12\r\n

LOCATION OF POSITION

There are multiple vacancies located at Maryland State Police (MSP) Barracks across the State of Maryland. Please select only the county/counties (locations) for which\r\nyou are willing to accept employment.\r\n

Main Purpose of Job

The main purpose of the MSP Emergency Dispatcher Trainee is to facilitate officer safety by monitoring police radio transmissions and utilizing all communications equipment towards that end at the entry level performance.\r\n

POSITION DUTIES

Duties include but are\r\nnot limited to:\r\n\r\n\r\n Monitor\r\n and communicate with MSP and other public safety personnel via two-way\r\n multi-channel radios and maintain required documentation of same;\r\n Utilize\r\n METERS/NCIC/NLETS to obtain, update, disseminate and accurately transmit\r\n information within the Department and to other law enforcement and criminal\r\n justice agencies;\r\n Utilize\r\n telephones in a professional manner to provide necessary guidance and\r\n information to Departmental personnel and the general public;\r\n File\r\n and maintain METERS/NLETS messages, and various required logs associated with\r\n the communications center operations;\r\n Interact\r\n with Department personnel, allied agencies and the general public;\r\n Performs\r\n other related duties as assigned.\r\n\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high\r\nschool or possession of a high school equivalency certificate.\r\nExperience:None.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\n One year of dispatching experience in a 911 (police/emergency) services environment utilizing a CAD (computer aided dispatch) system.\r\n One year of experience in a multi-faceted work environment using data entry keyboard functions and a multi-line telephone system.\r\n A combination of one year of emergency dispatch training, education and/or experience.\r\n\r\n\r\n\r\n\r\n\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.\r\n

SPECIAL REQUIREMENTS

\r\n\r\n In accordance with\r\n Section 2-204(b)(6) of the Public Safety Article, candidates for position in\r\n this classification will be subject to an initial drug screening and a complete\r\n criminal background investigation to include a polygraph examination before\r\n permanent appointment can be made. A criminal conviction may be grounds for\r\n rejection of the candidate.\r\n Employees in this\r\n classification are subject to substance abuse testing in accordance with Code\r\n of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.\r\n Employees in this\r\n classification will be required to provide the employing barrack with a\r\n telephone number where they can be reached.\r\n Candidates for this classification may be given a medical\r\n examination to determine their ability to perform the duties of the job\r\n classification.\r\n\r\n\r\n

SELECTION PROCESS

Only candidates who meet\r\nthe minimum qualifications will be considered for this classification.\r\nTherefore, it is essential that you provide complete and accurate information\r\non your application. Successful candidates will be placed on the Eligible List\r\ncategorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain\r\neligible for consideration for at least one year from the date of examination.\r\nThe list will be used by the hiring manager to select employees. The list will\r\nbe valid for one year.\r\n

EXAMINATION PROCESS

The examination will\r\nconsist of a rating of your education, training and experience related to the\r\nrequirements of the position. You may be required to complete a qualifications\r\nsupplement, or the rating may be based on your application. Report all\r\nexperience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n\r\n

FURTHER INSTRUCTIONS

NOTE: Currently,\r\napplicants are limited to uploading one file. As a result, it is strongly urged\r\nthat those applying upload ALL required and additional documents (undergraduate\r\nand graduate transcripts, resumes, etc.) as one file. If you are unable to\r\napply online, you may submit an application via mail. The Maryland State\r\nApplication Form can be found online.\r\n\r\nCompleted applications,\r\nrequired documentation and any required addendums may be mailed to:\r\nMaryland State Police\r\nHuman Resources Division\r\n1201 Reisterstown Road\r\nPikesville, MD 21208\r\nATTN: Tiffany R. Hazel\r\ntiffany.hazel@maryland.gov\r\n\r\nIt is the policy of the Maryland State Police\r\nto comply with all applicable federal and state laws prohibiting employment\r\ndiscrimination and to provide equal employment opportunity to all employees and\r\napplicants for employment without regard to age, ancestry, color, gender,\r\nidentity and expression, genetic information, marital status, mental or\r\nphysical disability, national origin, race religious affiliation, belief or\r\nopinion, sex, sexual orientation or any other protected status. \r\n\r\nIf you have any questions about this\r\nrecruitment, please contact the Maryland State Police at 410-653-4420.\r\n\r\nTTY Users: call via Maryland Relay.\r\n\r\nWe thank our Veterans for their service to\r\nour country and encourage them to apply.\r\n\r\nAs an equal opportunity employer, Maryland is\r\ncommitted to recruiting, retaining, and promoting employees who are reflective\r\nof the State's diversity.\r\n\r\nBilingual applicants are encouraged to apply.\r\n\r\n

Employment Type: Full-Time