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How much do msa jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for msa in Butler, PA is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.44 per hour, depending on experience, location, and employer.

What is an MSA?

MSA stands for Master of Science in Accounting or Master Service Agreement, depending on the context. In the context of jobs, MSA most commonly refers to Master Service Agreement, which is a contract between a service provider and a client that outlines the terms of ongoing services. This agreement streamlines future agreements and negotiations by setting general terms and conditions. MSAs are widely used in industries like IT, consulting, and engineering to manage long-term business relationships efficiently.

What are the key skills and qualifications needed to thrive as an MSA?

To thrive as a Medical Support Assistant (MSA), you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in medical office settings preferred. Familiarity with scheduling software, electronic health records (EHR) systems, and basic office equipment is typically required. Excellent communication, customer service, and multitasking skills help MSAs effectively interact with patients and healthcare staff. These skills ensure efficient clinic operations, accurate patient records, and a positive patient experience in healthcare environments.

What are some common challenges faced by MSAs when bridging communication between clinical teams and pharmaceutical companies?

MSAs often encounter challenges in translating complex scientific data into practical insights that are meaningful for both clinical teams and pharmaceutical stakeholders. Balancing scientific integrity with business objectives requires strong communication skills and adaptability. Additionally, MSAs must stay updated on the latest research while managing relationships with key opinion leaders (KOLs), which can be demanding but also rewarding. Successful MSAs thrive in dynamic environments and are proactive in facilitating collaboration across multidisciplinary teams.

What is the difference between Msa vs Medical Assistant?

AspectMsaMedical Assistant
CertificationsTypically requires certification (e.g., CMA, RMA)Often requires certification but may vary by state
Work EnvironmentClinics, hospitals, outpatient facilitiesDoctor's offices, clinics, hospitals
Job ResponsibilitiesAdministrative tasks, patient intake, basic clinical dutiesClinical tasks, patient care, administrative support
Industry UsageHealthcare, medical facilitiesHealthcare, outpatient care

While both Msa (Medical Service Assistant) and Medical Assistant work in healthcare settings, Msa roles often focus more on administrative and support tasks within medical facilities, requiring similar certifications. Medical Assistants typically perform both clinical and administrative duties, often in outpatient clinics. Understanding these differences helps in choosing the right career path or job search focus.

Is MSA a good place to work?

An MSA (Managed Services Agreement) role typically involves managing IT services and requires technical skills, certifications, and problem-solving abilities. The work environment can vary depending on the company, but it often offers opportunities for career growth in IT and technology fields. Job satisfaction depends on company culture, workload, and individual expectations.

What job categories do people searching Msa jobs in Butler, PA look for?

The top searched job categories for Msa jobs in Butler, PA are:

What cities near Butler, PA are hiring for Msa jobs?

Cities near Butler, PA with the most Msa job openings:

Msa jobs near you
Infographic showing various Msa job openings in Butler, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $42,996 per year, or $20.7 per hour.

Quality Manager, Warranty & Customer Solutions

MSA, The Safety Company

Cranberry Township, PA

Full-time

Re-posted 18 days ago

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.


Responsibilities

Now hiring for a Quality Manager, Warranty & Customer Solutions I at our Cranberry Township, PA corporate site. In this role and as a member of the Global Quality Leadership Team (GQLT), you will partner across the leadership team and other functions (such as Service & Solutions, Marketing and Sales) to achieve strategic quality objectives.

The Warranty & Customer Solutions functions of MSA specialize in establishing processes to understand, characterize and communicate product quality concerns that customers have with MSA products keeping both customers informed, and ensuring internal MSA functions have high quality data and information to robustly solve customer concerns.

You will be counted on for the following:

  • Lead a team focused on ‘Issues Resolution’ (IRG) for our customers which will consist of a network of direct and indirect reports across functions to ensure that MSA is effectively understanding, managing and communicating quality improvements for our customers, including the development, implementation and on-going management of policies, procedures, training and technology.
    • Participate in person along with sales leaders on selected customer visits and meetings where MSA product or service quality needs attention.
    • Establish, monitor and achieve results against department Key Performance Indicators (KPI) related to customer quality complaint management, including call/email intake and response timeliness.
    • Establish and maintain internal communication methods to keep stakeholders such as marketing, engineering, sales, repair and service, and upper management informed of customer quality issues, trending topics and customer-specific topics for key customers.
  • Responsible for the oversight of MSA Warranty Management program within area of assigned scope, including continuously improving the process and associated programs.
    • Develop and implement strategy for best-in-class customer quality support, while also ensuring effective management of the warranty program.
    • Ensure that warranty policy is effectively managed and consistently applied for our customers.

    • Utilize appropriate benchmarking and comparative data to identify and implement warranty management and customer relationship best practices.

    • Accountable to meeting targets for warranty expense within scope.

    • Identify policy opportunities and process-based projects to reduce warranty expense while maintaining or improving customer satisfaction.

    • Ensure warranty spend within scope adheres to policy.

  • Maintain and improve MSA system (tool and procedure) for intake of customer quality-related complaints globally.
    • Drive best practice and department strategy, including resourcing and/or audit programs where appropriate, to ensure customer data entry is accurate, complete and robust across scope of responsibility
    • Initiate global and regional responses to feedback arising from annual Customer Satisfaction Performance Index (CSPI) surveys and similar MSA Customer Satisfaction surveys.
    • Maintain visibility to the end users and channel partners experiencing quality concerns on products. Understand and characterize the markets, environments, and applications to provide customer insight to internal MSA functions.
    • Identify and support implementation of advanced data analytical capabilities and other technologies to identify trending issues and leverage CQN data.
    • Ensure mechanisms are in place and followed to track and analyze product feedback within scope assigned to identify issues early, characterize trends in warranty, and provide customer-specific visibility where applicable, including regional trends.
    • Establish and/or maintain process and tools that optimizes standard responses and ensures consistent feedback on known topics.
  • Promote a safety first and people first culture.
    • Responsible for the identification, hiring, and retention of top-quality talent within department.
    • Manage team and individual performance.
    • Provide timely coaching and feedback to help others the development of individuals’ skills and abilities.
    • Be a champion for Quality principles, tools and mindset, including the MSA Quality Management System
    • Motivate and guide associates within department toward higher levels of performance.
    • Translate strategic priorities into operational reality and align communications, resource capabilities, and processes.
    • Maintain relationships and best practice sharing with other leaders in the organization.
    • Conduct necessary day-to-day management responsibilities.

Qualifications
  • 7 years of experience in Quality planning, principles, and tools.
  • BS in industrial engineering, business field or other relevant degree.
  • Excellent interpersonal skills demonstrated through communication style and engagement, the ability to influence, and lead and communicate with cross-functional teams.
  • Strong financial acumen.
  • Strong understanding of structured problem resolution methods.
  • Project management experience including: tracking, planning, working with large data sets, and making data-driven analytical decisions.

#LI-MI1

#LI-ONSITE

Qualifications:
  • 7 years of experience in Quality planning, principles, and tools.
  • BS in industrial engineering, business field or other relevant degree.
  • Excellent interpersonal skills demonstrated through communication style and engagement, the ability to influence, and lead and communicate with cross-functional teams.
  • Strong financial acumen.
  • Strong understanding of structured problem resolution methods.
  • Project management experience including: tracking, planning, working with large data sets, and making data-driven analytical decisions.

#LI-MI1

#LI-ONSITE

Education:UNAVAILABLEEmployment Type: FULL_TIME

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