Mortgage Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Job Title: VP Mortgage Operations

Position Location: Raleigh, NC. Hybrid position: onsite three days per week.

Job Summary:

The VP Mortgage Operations is responsible for leading Coastal's mortgage operations including origination, underwriting, and administration. This role will drive operational efficiency, ensure regulatory compliance, and build high-performing teams. As a highly visible leader, this role will collaborate across divisions to execute Coastal's strategic vision.

As a key contributor to the Coastal team, your responsibilities will be:

• Architect and implement strategies to enhance underwriting, closing, and post-closing processes, ensuring alignment with organizational goals.
• Drive strategic oversight of underwriting, closing, post-closing, and quality control processes to ensure precision, regulatory compliance, and adherence to internal standards, while enhancing the borrower experience. Lead implementation of corrective action plans to mitigate risk and optimize operational integrity.
• Formulate, design, and execute underwriting policies and procedures that align with industry standards and regulatory requirements to ensure robust credit risk assessment and informed decision-making.
• Spearhead the management of lending origination systems and lead the development of technology solutions to drive operational efficiency and innovation.
• Provide executive management with strategic insights on loan origination performance, underwriting quality, closing efficiency, and secondary market outcomes. Analyze data to deliver actionable feedback and coordinate with stakeholders to streamline closing processes.
• Strategically manage relationships with regulators, agency partners, vendors, attorneys, title companies, and other stakeholders to ensure smooth operations and regulatory compliance.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Fifteen years of mortgage lending experience including managing mortgage products for the secondary market and at least ten years of underwriting, processing, and closing experience
• Experience with residential mortgage regulations, underwriting practices, secondary market operations, and best practices for loan origination workflows and processes
• Experience with Fannie Mae and Freddie Mac products, services, and guidelines
• Minimum of five years' management experience including hiring, leading, and coaching staff

Education:

• Related bachelor's degree or equivalent experience
• DE and SAR underwriting certification
• Encompass Administrator Certification preferred

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 8/7/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans