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Mortgage Operations Manager Jobs in Virginia (NOW HIRING)

CMS Mortgage Solutions Inc

Mortgage Concierge

Midlothian, VA · On-site

$14.75 - $19/hr

What You'll Be Doing Mortgage Operations & Loan Support * Manage daily execution and follow-up for a high-producing mortgage originator * Coordinate file flow, timelines, documentation, and ...

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Mortgage Operations Manager information

See Virginia salary details

$23.3K

$85.8K

$284K

How much do mortgage operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for mortgage operations manager in Virginia is $85,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $102,100.00 per year, depending on experience, location, and employer.

What is the difference between Mortgage Operations Manager vs Mortgage Loan Processor?

AspectMortgage Operations ManagerMortgage Loan Processor
Primary RoleOversees mortgage operations, manages teams, ensures compliancePrepares and verifies loan documentation, processes individual mortgage applications
Required SkillsLeadership, compliance knowledge, operational managementAttention to detail, document review, customer service
Work EnvironmentOffice-based, managerial setting within banks or lendersOffice-based, processing departments in mortgage companies
CertificationsOften requires mortgage or financial certifications, managerial experienceMortgage licensing, loan processing certifications often preferred

The Mortgage Operations Manager focuses on overseeing the entire mortgage process and managing teams, while the Mortgage Loan Processor handles the detailed work of preparing and verifying loan documents. Both roles are essential in the mortgage industry but differ in scope and responsibilities.

What does a mortgage operations manager do?

A Mortgage Operations Manager oversees the daily operations of a mortgage department or team, ensuring that loan processing, underwriting, and closing activities are completed efficiently and in compliance with regulations. They manage staff, develop policies and procedures, and work to optimize workflow to provide excellent customer service. This role often involves coordinating with loan officers, underwriters, and other departments to resolve issues and ensure timely closings. Additionally, they monitor performance metrics and implement process improvements to achieve organizational goals.

What does a mortgage operations manager do?

As a mortgage operations manager, you oversee the loan department at a lending institution. In this position, your responsibilities include managing all aspects of the lending process from application to final approval to repayment of the loan. Your duties also include hiring and training employees and ensuring that they provide adequate client services, follow lending regulations, and meet sales goals. A mortgage operations manager sets goals and creates policies and procedures that other members of the department need to follow. You are also responsible for solving any problems that arise during the lending process.

What are some common challenges faced by mortgage operations managers in maintaining efficient loan processing workflows?

Mortgage Operations Managers often encounter challenges such as balancing high loan volumes with strict regulatory compliance and tight deadlines. They must ensure that their teams maintain accuracy and consistency in documentation while adapting to frequent changes in lending policies. Effective communication and coordination with underwriters, loan officers, and compliance teams are crucial to prevent bottlenecks and keep processes moving smoothly. Implementing technology solutions and ongoing training can help address these challenges and promote workflow efficiency.

What are the key skills and qualifications needed to thrive as a mortgage operations manager, and why are they important?

To thrive as a Mortgage Operations Manager, you need in-depth knowledge of mortgage lending processes, regulatory compliance, and team leadership, typically backed by a bachelor’s degree in finance or business. Proficiency with loan origination systems (LOS), mortgage software, and industry compliance tools is essential. Strong organizational skills, attention to detail, and effective communication help manage teams and ensure smooth loan processing. These capabilities are crucial for meeting regulatory standards, minimizing risk, and delivering exceptional service to clients and stakeholders.
More about Mortgage Operations Manager jobs
What are the most commonly searched types of Mortgage Operations jobs in Virginia? The most popular types of Mortgage Operations jobs in Virginia are:
What are popular job titles related to Mortgage Operations Manager jobs in Virginia? For Mortgage Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Mortgage Operations Manager jobs in Virginia look for? The top searched job categories for Mortgage Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Mortgage Operations Manager jobs? Cities in Virginia with the most Mortgage Operations Manager job openings:
Mortgage Operations Manager jobs near you
Infographic showing various Mortgage Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,828 per year, or $41.3 per hour.

Mortgage Production Supervisor - Operations

Navy Federal Credit Union

Vienna, VA • On-site

Full-time

Posted 5 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

59th of 150 rated financial services

Job description

To provide oversight and coordination of mortgage loan production for a particular section of Mortgage Production. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Assist with leading section activities.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For 2025
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  • 2025 Handshake Early Talent Award

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
  • Working knowledge of mortgage loans (i.e.. conventional, FHA, VA loans) guidelines
  • Experience working in a high volume, fast paced environment
  • Experience in compliance analysis
  • Experience in leading, guiding and mentoring others
  • Ability to interpret and apply regulations, instructions and procedures
  • If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Advanced organizational, planning and time management skills
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective organizational, planning and time management skills
  • Effective verbal and written communication skills
  • Effective word processing and spreadsheet software skills

Desired Qualifications

  • Working knowledge of Navy Federal products, services, programs, policies and procedures

Additional Information

Hours: 

  • Monday - Friday, 8:00AM - 4:30PM

Location: 

  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • 820 Follin Lane, Vienna, VA 22180
  • Review and evaluate mortgage loan applications to ensure viability (member' debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
  • Review loan files for accuracy of estimated closing costs and initial loan pricing
  • Authorize release of the reviewed/approved loan packages and release of information to members
  • Provide assistance and direction on complex/unique or unusual loans
  • Review loan files, ensuring all supporting documents met conditional requirements according to investor and lender guidelines
  • Review loan files for accuracy of loan pricing, interest rate and points
  • Resolve escalated member issues and problems
  • Train team members and/or peers on functional processes and procedures
  • Ensure compliance with documentation and disclosure requirements
  • Detect errors and initiate or arrange for corrective action; ensure resolution
  • Identify and resolve issues with closing attorney/agent, realtor or other related party
  • Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
  • Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements
  • Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
  • Serve as team lead:
    • Assist with section operations and oversight of staff
    • Compile reports and/or production statistics
    • Provide input for performance appraisals
    • Mentor and guide team members

What Navy Federal Credit Union employees say

Pay

Benefits

Hours and flexibility

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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