Mortgage Operations Manager Jobs in Michigan (NOW HIRING)

The Instructional Designer is responsible for designing, developing, and delivering engaging learning experiences that support business performance across mortgage operations, sales, and compliance functions. This role partners closely with business leaders, subject matter experts (SMEs), and compliance teams to translate complex mortgage concepts into effective, scalable training programs

Instructional Design & Content Development

• Design and develop end-to-end learning solutions (eLearning, instructor-led, virtual, and blended programs)

• Translate complex topics such as loan products, underwriting guidelines, compliance regulations (FHA, VA, ECOA, HMDA) into clear, engaging content

• Apply adult learning principles and instructional design models (e.g., ADDIE, SAM)

• Create job aids, facilitator guides, participant materials, and knowledge checks

Mortgage-Specific Training

• Develop training for roles such as:

  • Account Executives

  • Underwriters

  • Operations and Support teams

• Ensure training aligns with regulatory requirements and internal policies

• Incorporate updates related to federal/state compliance changes and investor guidelines

Stakeholder Collaboration

• Partner with SMEs, business leaders, compliance, and HR to identify training needs

• Conduct needs analyses and performance gap assessments

• Manage stakeholder expectations and project timelines

Learning Technology & Delivery

• Utilize LMS platforms to assign, track, and report on training completion

• Develop interactive eLearning using tools such as Articulate Storyline, Rise, or Adobe Captivate

• Support live and virtual training sessions as needed

Measurement & Continuous Improvement

• Evaluate training effectiveness using KPIs, learner feedback, and performance data

• Continuously improve content based on regulatory updates, business needs, and learner outcomes

• Maintain content accuracy and version control

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI HQ.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.

Required

• Bachelor’s degree in Instructional Design, Education, HR, or related field

• 3–5+ years of instructional design experience

• Experience developing training in a regulated environment (financial services, mortgage, banking, etc.)

• Proficiency in eLearning authoring tools (Articulate preferred)

• Strong understanding of adult learning principles

Preferred

• Experience in the mortgage industry or financial services

• Familiarity with mortgage lifecycle (origination → underwriting → closing)

• Knowledge of compliance regulations (e.g., ECOA, HMDA, RESPA, TRID)

• Experience with LMS platforms (Cornerstone, Workday, etc.)

• Experience building compliance training

Key Skills & Competencies

• Ability to simplify complex, technical content

• Strong project management and organization skills

• Attention to detail, especially in compliance-sensitive content

• Stakeholder influence and collaboration

• Data-driven mindset with focus on training impact

• Adaptability in a fast-paced, deadline-driven environment

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

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  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

  Our Recruitment team will reach out to you shortly!

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.