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Monitoring Station Agent Jobs (NOW HIRING)

ACL Airshop

Station Manager

Elk Grove Village, IL · On-site

$65K - $80K/yr

Review operational KPIs, records and reports, monitor performance, identify and facilitate ... Act as a change agent driving process-related change initiatives, support employees through the ...

Menzies Aviation

Frontier Operations Agent

Orlando, FL · On-site

The Operations Agent is responsible for some or all of the following duties in accordance with ... Monitor station radio to communicate between CS agents and ramp agents * Provide accurate flight ...

Trego-Dugan Aviation Inc

$60 - $80/hr

Ensure compliance of all station manuals and monitor for current revisions and availability ... Perform all functions of a Station Agent. * Other duties as assigned by Regional Manager. * Must ...

Atlantic City International

$60 - $80/hr

Ensure compliance of all station manuals and monitor for current revisions and availability ... Perform all functions of a Station Agent. * Other duties as assigned by Regional Manager. * Must ...

SFO

Cargo Operations Agent

San Francisco, CA · On-site

$22.73/hr

... 6. Monitor station's ULD stock. 7. Reposition excess ULDs back to SIN. 8. Follow up with daily SQ Cargo emails. 9. Perform cargo invoice verification for payment (for SFO & ANC stations). 10. ...

Sfo

Cargo Operations Agent

San Francisco, CA · On-site

$22.73/hr

... 6. Monitor station's ULD stock. 7. Reposition excess ULDs back to SIN. 8. Follow up with daily SQ Cargo emails. 9. Perform cargo invoice verification for payment (for SFO & ANC stations). 10. ...

SFO

Cargo Operations Agent

San Francisco, CA · On-site

$20.25 - $25.75/hr

... Monitor station's ULD stock.7. Reposition excess ULDs back to SIN.8. Follow up with daily SQ Cargo emails.9. Perform cargo invoice verification for payment (for SFO & ANC stations).10. Prepare ...

Winner Aviation

Customer Service Agent - PVU

Provo, UT · On-site

$17/hr

The Customer Service Agent will work directly with the Station Management to ensure all processes ... Enforce safety and security measures and monitor safety sensitive zones. Check in passengers ...

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Monitoring Station Agent information

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How much do monitoring station agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for monitoring station agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.27 per hour, depending on experience, location, and employer.

What is a monitoring station agent?

Monitoring Station Agents are professionals who oversee and respond to alarm systems and security alerts for homes, businesses, or public infrastructures. Their primary responsibility is to monitor incoming signals from surveillance equipment, notify the appropriate authorities or emergency contacts when an incident is detected, and maintain accurate records of all events. These agents often work in a centralized station, using specialized software and communication tools to ensure prompt and effective responses to emergencies. Attention to detail, quick decision-making skills, and the ability to remain calm under pressure are essential for this role.

What are the key skills and qualifications needed to thrive as a monitoring station agent?

To thrive as a Monitoring Station Agent, you need strong attention to detail, situational awareness, and typically a high school diploma or equivalent. Familiarity with alarm monitoring software, CCTV systems, and incident reporting tools is often required, and some employers may prefer security-related certifications. Excellent communication skills, composure under pressure, and problem-solving abilities help you excel when responding to alarms and coordinating with emergency services. These skills are vital for promptly detecting threats, ensuring safety, and maintaining effective security operations.

What are the typical challenges faced by monitoring station agents, and how can they be effectively managed?

Monitoring Station Agents often work in fast-paced environments where responding quickly and accurately to alarms and incidents is crucial. Common challenges include handling high volumes of alerts, maintaining focus during long shifts, and effectively communicating with emergency responders and clients. To manage these challenges, agents benefit from strong organizational skills, regular training on emergency protocols, and supportive teamwork. Employers often provide structured shift schedules and access to wellness resources to help agents maintain alertness and manage stress.

What is the difference between Monitoring Station Agent vs Security Guard?

AspectMonitoring Station AgentSecurity Guard
Required CredentialsBasic training, sometimes certifications in alarm systemsSecurity license or certification often required
Work EnvironmentIndoor, monitoring centers, control roomsIndoor/outdoor, various locations including premises and events
Employer & IndustryAlarm monitoring companies, security firmsPrivate security companies, businesses, government agencies
Common Search & ComparisonMonitoring Station Agent vs Security Guard

Monitoring Station Agents primarily work indoors at alarm monitoring centers, focusing on surveillance and alarm response, often requiring basic certifications. Security Guards work in various environments, including outdoor and indoor locations, providing physical security and patrol services. Both roles are essential in security but differ in work setting and specific responsibilities.

What are popular job titles related to Monitoring Station Agent jobs?

For Monitoring Station Agent jobs, the most frequently searched job titles are:

Infographic showing various Monitoring Station Agent job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Station Manager

Elk Grove Village, IL • On-site

ACL Airshop
Aviation • 201 - 500 employees
Learn more about ACL Airshopexternal

$65K - $80K/yr

Full-time

Posted 28 days ago

Key responsibilities

  • Manage all aspects of the station and its staff to meet goals, KPIs, and customer needs.

  • Coordinate, plan, and oversee daily ULD operations and repair activities at the station.

  • Act as the primary contact for customer inquiries and issues related to ULDs.

Job description

Job Title: Station Manager 

Reports to: Director of Operations

Type of Position: Full-time 

Job Summary:  

The Station Manager plans and oversees the daily operations in the station to ensure customer satisfaction and achievement of company goals, KPIs and objectives. The Station Manager is in frequent contact with customers, suppliers, handlers, regulatory bodies, as well as other departments, mainly in operations, sales, logistics and finance. This role requires strong leadership skills, customer focus and a strong commercial focus, ensuring the efficient handling and management of ULDs while driving customer service, revenue growth and operational excellence. 

Principal Duties & Responsibilities: 

  • Manage all aspects of the station and its staff to ensure that the goals and KPI targets are achieved, and customer satisfaction and needs are met. 
  • Coordinate, plan and oversee daily activities related to ULD operations and repair at the station. 
  • Ensure that the station complies with industry standards, safety regulations and quality control processes. 
  • Act as the primary point of contact for customer inquiries and issues related to ULDs. 
  • Network and liaise with external stakeholders, including airlines, ground handling companies, and regulatory bodies.
  • Provide professional customer service. Resolve customer complaints, consult with customers to understand their needs, identify and suggest equipment, products, or services that will meet those needs.
  • Execute plans to drive revenue growth through effective ULD management and service offerings.
  • Collaborate with the sales team to identify new business opportunities and enhance customer relationships.
  • Provide leadership to the Repair Shop Manager and local team, conduct timely and constructive performance evaluations, oversee the schedules of assigned staff, track and retain talent.
  • Handle staffing problems and/or disciplinary actions as needed and in accordance with company policy.
  • Oversee the inventory in the station, review the correctness of repair-related invoices for customers. 
  • Assist the Director of Operations with budget preparation for operations unit.
  • Review operational KPIs, records and reports, monitor performance, identify and facilitate opportunities to increase productivity and efficiency. 
  • Collaborate with Director of Operations & Sr. Director of Operations to develop strategies and identify improvement opportunities.
  • Act as a change agent driving process-related change initiatives, support employees through the change process, reinforce priorities.
  • Collaborate with other support departments such as sales, lease admin, finance and HR to ensure successful operations. 
  • Perform all other duties as assigned.

Required Skills/Competencies/Abilities/Personal Attributes: 

  • Business and Commercial Acumen: Good understanding of the industry, operations, market, sales processes and company products. 
  • Customer Orientation: Ability to understand the needs of customers, anticipate them and then act accordingly to ensure customer satisfaction.
  • Communication Skills: Ability to communicate clearly and effectively with stakeholders, customers, handlers, suppliers. 
  • Leadership Skills: Ability to lead and inspire an operational team. Ability to motivate others to accomplish organizational goals.
  • Analytical Skills: Ability to assess and interpret processes, identify and/or implement process improvement initiatives. 
  • Change Management Skills: Ability to mentor, coach, and guide others through change. 
  • Persistence: Having the mindset of not giving up on an idea, solution or product despite difficulty or opposition. 
  • Adaptability: Ability to thrive in a dynamic environment. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. 
  • Results-oriented: Ability to meet business objectives. Ability to solve problems with a focus on driving results.  
  • Time management skills with the proven ability to meet deadlines.
  • Independence: Ability to work self-sufficiently on assigned tasks, taking the initiative and ownership of own topics and/or mistakes. 
  • Cross-functional collaboration: Ability to work effectively with other departments, especially operations, sales, logistics, finance. Foster a good internal network. 
  • Proficiency in relevant IT systems. 

Fluent written and spoken English and knowledge of other local languages if different from English). Other foreign languages are an advantage.  

Education and Experience: 

  • Bachelor’s degree or equivalent education in Business, Logistics, Supply Chain Management, or a related field is desired. 
  • Previous experience in sales/operations/general management in logistics, manufacturing, or a related industry. 
  • Proven experience of leading teams.

The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.