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Mobile Text Chat Operator Jobs in Washington, DC

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Clearly and professionally communicate via phone, email, and instant messaging/chat with end users ... mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS), O365, standard ...

AAC

Service Desk Technician (Tier 1)

Washington, DC · On-site

$60K - $72K/yr

Clearly and professionally communicate via phone, email, and instant messaging/chat with end users ... mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android ...

AAC Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Clearly and professionally communicate via phone, email, and instant messaging/chat with end users ... mobile devices, printers), operating systems (Windows 10 & 11, iOS), O365, Microsoft Teams ...

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All JobsMobile Text Chat Operator JobsMobile Text Chat Operator Jobs in Washington, DC

Mobile Text Chat Operator information

See Washington, DC salary details

$12

$24

$37

How much do mobile text chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for mobile text chat operator in Washington, DC is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.42 per hour, depending on experience, location, and employer.

What is a mobile text chat operator?

A Mobile Text Chat Operator is responsible for engaging in text-based conversations with clients or users, typically through a messaging platform. This role involves responding to messages, maintaining engaging discussions, and sometimes following specific guidelines or scripts. Operators may work in various industries, including customer support, social engagement, or entertainment chat services. The job is remote-friendly and usually offers flexible working hours. Strong typing skills, good grammar, and the ability to carry engaging conversations are key for success in this role.

What are some common challenges mobile text chat operators face in their daily work?

Mobile Text Chat Operators often manage multiple chat conversations simultaneously, which requires them to multitask effectively and respond quickly without sacrificing accuracy or friendliness. They may encounter customers with unclear questions or distressed attitudes, making clear communication and empathy essential. Handling a high volume of inquiries while maintaining consistency and professionalism can be demanding, but it also helps operators develop strong problem-solving and customer service skills. The dynamic nature of the role keeps the work engaging and offers opportunities to build valuable experience in remote support environments.

What are the key skills and qualifications needed to thrive as a mobile text chat operator?

To thrive as a Mobile Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with messaging platforms, CRM systems, and ticketing tools is often required, though specific certifications are not typically necessary. Strong attention to detail, discretion, and problem-solving abilities are important soft skills that help operators excel. These competencies are crucial for providing timely, professional, and helpful responses to customers while maintaining high standards of service and efficiency.

What are the most commonly searched types of Text Chat Operator jobs in Washington, DC?

The most popular types of Text Chat Operator jobs in Washington, DC are:

What are popular job titles related to Mobile Text Chat Operator jobs in Washington, DC?

For Mobile Text Chat Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Mobile Text Chat Operator jobs in Washington, DC look for?

The top searched job categories for Mobile Text Chat Operator jobs in Washington, DC are:

Mobile Text Chat Operator jobs near you
Infographic showing various Mobile Text Chat Operator job openings in Washington, DC as of August 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $50,880 per year, or $24.5 per hour.

Tier 1 Helpdesk Technician

AAC

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Posted 9 days ago

Job description

Tier 1 Helpdesk Technician

Technology and Computer-related

Washington, DC • Full-Time/Regular

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians.

Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk.

This position requires full-time on-site support.

Required Experience

  • Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
  • Requires experience supporting standard office computing equipment (PC's, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS), O365, standard business software applications, remote access tools, VPN and secure remote connectivity, Active Directory, and work on a service desk.
  • ITSM ticketing system experience required, Zendesk experience is preferred.
  • Ability to communicate orally and in writing.
  • Must have a positive and patient customer service attitude.
  • Must be able to work independently and within a team in a fast-paced environment.
  • Must obtain an agency public trust suitability determination prior to start date.
  • Experience supporting a mid-sized Federal agency enterprise is a plus.
  • Relevant certifications such as A+, HDI, ITIL 4, and MD-102 are preferred, but not required.

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