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How much do mobile service coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for mobile service coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What does a mobile service coordinator do?

A Mobile Service Coordinator is responsible for managing and scheduling service calls for technicians who work remotely or travel to customer locations. They coordinate appointments, dispatch technicians, track service progress, and ensure that customer needs are met efficiently. This role often involves handling customer inquiries, maintaining service records, and optimizing routes for field staff. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a mobile service coordinator, and why are they important?

To thrive as a Mobile Service Coordinator, you need strong organizational skills, knowledge of service operations, and typically a background in logistics or customer service. Familiarity with scheduling software, mobile workforce management systems, and possibly a valid driver's license are commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate mobile teams and resolve issues on the go. These skills ensure efficient service delivery, high customer satisfaction, and smooth coordination of remote or field-based staff.

What are the main challenges mobile service coordinators face when managing field technicians and service schedules?

Mobile Service Coordinators often juggle multiple responsibilities, including dispatching field technicians, handling last-minute schedule changes, and ensuring timely communication between clients and service teams. One common challenge is efficiently prioritizing and reallocating resources when emergencies or delays occur. Success in this role requires strong organizational skills, adaptability, and effective use of scheduling and communication tools to keep operations running smoothly and maintain customer satisfaction.

What is the difference between Mobile Service Coordinator vs Customer Service Representative?

AspectMobile Service CoordinatorCustomer Service Representative
CredentialsRelevant certifications, technical knowledgeBasic customer service skills, high school diploma
Work EnvironmentFieldwork, on-site visits, mobile settingsOffice, call center, retail locations
Employer & IndustryTelecom, mobile service providersVarious industries including retail and telecom
Search & Comparison IntentRoles involving mobile service setup and supportCustomer support and service inquiries

The Mobile Service Coordinator primarily handles on-site mobile service setup, maintenance, and support, often working in the field for telecom companies. In contrast, Customer Service Representatives typically work in call centers or retail locations, focusing on customer inquiries and support. While both roles involve customer interaction, the Mobile Service Coordinator's work is more technical and field-based, whereas the Customer Service Representative's role is more office-based and service-oriented.

Is a mobile service coordinator a hard job?

A mobile service coordinator job involves managing customer appointments, coordinating service schedules, and troubleshooting technical issues, often requiring good communication and organizational skills. The role can be physically demanding and may involve working in various environments, but it generally does not require advanced technical certifications. The difficulty level depends on the individual's experience and ability to handle multitasking and customer interactions.

What is the role of a mobile service coordinator?

A mobile service coordinator manages and schedules mobile service operations, ensuring timely delivery and installation of services or equipment. They often coordinate with clients, technicians, and suppliers, and may use scheduling software to optimize service routes and appointments.

What cities are hiring for Mobile Service Coordinator jobs?

Cities with the most Mobile Service Coordinator job openings:

What are the most commonly searched types of Mobile Service jobs?

The most popular types of Mobile Service jobs are:

What states have the most Mobile Service Coordinator jobs?

States with the most job openings for Mobile Service Coordinator jobs include:

What are popular job titles related to Mobile Service Coordinator jobs?

For Mobile Service Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Mobile Service Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,088 per year, or $22.6 per hour.

Mobile Service Coordinator

Porterville, CA • On-site

Coast Counties Truck & Equipment Company
Retail • 51 - 200 employees
Learn more about Coast Counties Truck & Equipment Companyexternal

$17.75 - $23.25/hr

Other

Re-posted 19 hours ago

Job description

About the Role
The Mobile Service Coordinator reports directly to the Service Manager and plays a critical role in supporting the daily operations of the Mobile Service Department. This position is responsible for coordinating workflow, ensuring timely and effective customer communication, supporting technicians, and maintaining accurate repair documentation, billing, and invoicing processes.The Mobile Service Coordinator works closely with the Service, Parts, Warranty, and Sales Departments, as well as company leadership, to support operational objectives, enhance customer satisfaction, and drive continued growth of mobile service operations. Key responsibilities include scheduling repairs, preparing estimates, monitoring repair order (RO) status, maintaining technician timekeeping records, processing invoices, and assisting with customer payments.This role is essential to ensuring the smooth, efficient, and professional flow of mobile service operations while delivering high-quality customer service.
The Mobile Service Coordinator maintains ongoing communication and collaboration with:
  • Service Manager
  • Director of Mobile Service
  • Mobile Service Technicians
  • Parts Counter Personnel
  • Warranty Coordinators
  • Sales Department
  • Customers
  • Company Leadership and CCTE Executives
Strong cross-functional collaboration is essential to support efficient repair operations, technician scheduling, and customer satisfaction.Essential Duties and Responsibilities Operations Responsibilities
  • Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities.
  • Assign work to technicians based on skill level, certifications, workload, and availability.
  • Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness.
  • Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders.
  • Monitor repair progress to ensure estimated completion times and customer commitments are met.
  • Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.
  • Obtain required customer authorization, signatures, and contact information prior to starting repair work.
  • Accurately document all customer concerns, complaints, and repair requests on repair orders.
  • Maintain daily communication with customers regarding estimates, repair progress, and service updates.
  • Proactively communicate changes in completion times, revised estimates, or additional repair needs.
  • Open, prepare, and process mobile service repair orders accurately and efficiently.
  • Recommend invoice adjustments to the Service Manager when necessary.
  • Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
  • Verify warranty and recall status and attach supporting documentation to repair orders.
  • Ensure all required customer and vehicle information is obtained prior to creating repair orders.
  • Assist with collection of payments for completed repairs.
  • Review technician write-ups for accuracy, completeness, and proper documentation.
  • Ensure all repair orders are completed, closed, and processed within 48 hours.
  • Reconcile technician payroll and timekeeping records on a daily basis.
  • Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored.
  • Distribute technical updates, service bulletins, and product information to technicians.
  • Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles.
  • Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements.
  • Assist in interviewing, hiring, and onboarding Mobile Service Technicians.
  • Conduct technician performance evaluations and support development plans, training needs, and wage recommendations.
  • Coordinate with the parts department to manage repair orders awaiting parts availability.
  • Support the Service Manager in identifying and maintaining technician training requirements.
  • Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell.
  • Assist in developing departmental goals, forecasts, and operational objectives.
  • Conduct regular customer visits to strengthen relationships and support service growth.
  • Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards.
QualificationsKnowledge, Skills, and Abilities
  • Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures.
  • Ability to review operational reports and communicate action plans effectively to staff.
  • Strong verbal and written communication skills with the ability to interact professionally with customers and employees.
  • Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
  • Frequently exposed to moving mechanical parts and outdoor weather conditions.
  • Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
  • Work environment noise level is typically moderate.
Cognitive and Physical Demands
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to communicate effectively in individual and group settings.
  • Ability to perform basic mathematical calculations and interpret data.
  • Ability to apply common sense understanding to written, oral, and diagram-based instructions.
  • Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
  • Frequently required to lift or move parts up to 10 lbs.
  • Occasionally required to lift up to 50 lbs independently.
  • May be required to team lift items up to 100 lbs.
  • Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.
Customer Service Responsibilities
  • Greet customers in a friendly, professional, and timely manner.
  • Obtain required customer authorization, signatures, and contact information prior to starting repair work.
  • Accurately document all customer concerns, complaints, and repair requests on repair orders.
  • Maintain daily communication with customers regarding estimates, repair progress, and service updates.
  • Proactively communicate changes in completion times, revised estimates, or additional repair needs.
  • Open, prepare, and process mobile service repair orders accurately and efficiently.
  • Recommend invoice adjustments to the Service Manager when necessary.
  • Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
  • Verify warranty and recall status and attach supporting documentation to repair orders.
  • Ensure all required customer and vehicle information is obtained prior to creating repair orders.
  • Assist with collection of payments for completed repairs.
Education and Experience
  • Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.
  • Strong customer service and interpersonal skills.
  • Proven ability to build and maintain strong relationships with customers and employees.
  • Demonstrated ability to motivate and support technician teams.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Experience with Dealer Business Systems (DBS) and related service software preferred.
Working Conditions
  • Frequently exposed to moving mechanical parts and outdoor weather conditions.
  • Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
  • Work environment noise level is typically moderate.
Cognitive and Physical Demands
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to communicate effectively in individual and group settings.
  • Ability to perform basic mathematical calculations and interpret data.
  • Ability to apply common sense understanding to written, oral, and diagram-based instructions.
  • Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
  • Frequently required to lift or move parts up to 10 lbs.
  • Occasionally required to lift up to 50 lbs independently.
  • May be required to team lift items up to 100 lbs. . click apply for full job details

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