Mobile Remote Helpdesk Jobs (NOW HIRING)

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

This role is key in shaping how Nebraskans engage with their health coverage through cohesive, omnichannel digital experiences that help members make better decisions, access care faster, and feel confident about their health. The Senior Engineer - Digital Experience designs and builds modern digital solutions that power web, mobile, and marketing-driven customer journeys, ensuring consistency and quality across all touchpoints.
Working closely with digital marketing, analytics, architecture, and customer experience teams, this role delivers reusable, scalable front end capabilities that support consistent and personalized experiences across websites, mobile applications, email, text, and other digital channels. The Senior Engineer leverages user data, analytics, and experimentation to tailor experiences that drive digital adoption, improve health outcomes, and promote member cost efficiency-taking ownership from concept through implementation, testing, and continuous optimization while keeping security, compliance, and member trust at the core of every solution.

The ideal candidate will live within driving distance of the Omaha, Nebraska office. This position allows remote flexibility but will have 1 day per week in the office.

If living in one of our approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas) - this person may travel to our headquarters based on business needs.

What You'll Do:

• Deliver highquality, extremely delightful digital solutions: Build and maintain modern frontend applications and shared experience components that support web, mobile, and marketingdriven digital initiatives.
• Own digital solutions endtoend: Take responsibility for digital capabilities from design handoff through development, release, monitoring, and ongoing support, ensuring reliability and continuous improvement.
• Develop reusable and scalable frontend architecture: Design and implement micro frontends, shared UI components, and experience modules that can be leveraged across multiple digital products and initiatives.
• Apply datadriven decision making: Use analytics, experimentation, and user testing to evaluate performance, inform improvements, and validate experience and personalization strategies.
• Innovate with AI: Leverage advanced AI-powered tools to accelerate design, development, and personalization.
• Partner to bring experiences to life: Collaborate with digital marketing, customer experience, product, architecture, and backend teams to implement cohesive digital solutions aligned to business and member needs.
• Integrate with enterprise platforms and services: Connect frontend solutions with APIs, data, analytics, and experience platforms that support personalization, measurement, and omnichannel delivery.
• On-Call Rotation: Approx every 12-14 weeks for a 2-week period.

To be qualified for this position, you must have:

• Three (3) to five (5) years of experience building production digital experiences across web and mobile
• Strong experience with modern JavaScript frameworks building responsive, accessible, and performant digital applications with React and React Native
• Experience designing and developing reusable frontend architectures, including shared components or micro frontend patterns
• Experience integrating frontend solutions with APIs, data and analytics platforms, marketing engagement platforms, and headless content management systems
• Working knowledge of digital marketing concepts and tooling, including analytics, experimentation, email, text, or campaigndriven digital experiences
• Track record of applying user data, analytics, and user testing to inform experience improvements and personalization strategies
• Strong understanding of web and mobile security, privacy, and accessibility best practices, particularly within regulated environments
• Familiarity with cloud platforms (Azure preferred; AWS or GCP a plus) and modern CI/CD practices
• Passion for solving customer problems and delivering personalized, omnichannel experiences
• Experience with AI-driven tools to enhance design and development productivity (Lovable, Claude Code, Codex, etc.)
• Strong communication skills and the ability to collaborate effectively across technical and nontechnical teams

**BCBSNE is unable to sponsor or take over sponsorship of an employment visa at this time**

Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.