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Mobile Remote Helpdesk Jobs (NOW HIRING)

The Banner

Senior Mobile Engineer

Baltimore, MD · Remote

$140K - $150K/yr

This role is not eligible for relocation, visa sponsorship, or fully remote work.*** What You'll Build In this role, you will help create mobile experiences that make local journalism more accessible ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Mobile Devices / Mobile Device Management (MAM / MDM) * Provide escalation support as necessary for ... Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech ...

CyberSheath

Helpdesk Technician II

Mobile Devices / Mobile Device Management (MAM / MDM) * Provide escalation support as necessary for ... Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech ...

CyberSheath

Helpdesk Technician I

$20.50 - $27.75/hr

Mobile Devices / Mobile Device Management (MAM / MDM) * Provide escalation support as necessary for ... Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech ...

CyberSheath

Helpdesk Technician III

$85K - $100K/yr

Mobile Devices / Mobile Device Management (MAM / MDM) * Provide escalation support as necessary for ... Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech ...

Sched LLC

Full Stack Mobile Engineer

Atlanta, GA · On-site +1

$110K - $150K/yr

Remote | Full-time About Sched Sched powers thousands of events worldwide professional development ... You will review code across both platforms, improve test coverage, and help set quality standards ...

Ceresti Health, Inc

Senior Mobile Engineer

$136K - $170K/yr

... Help safeguard PHI on-device and in transit, including biometrics, secure storage, and logging ... entirely remote. US-based candidates only. What We Offer • Competitive salary and benefits ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Mobile Devices / Mobile Device Management (MAM / MDM)  * Provide escalation support as necessary ... Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech ...

Inspiren

Senior Mobile Engineer

$180K - $200K/yr

Collaboration: A kind and helpful teammate who approaches engineering challenges with a ... Remote, US or Canada. NYC Preferred. * Qualified applicants will receive consideration for ...

Bixal

Mobile Application Developer

Fairfax, VA · Remote

$120K - $130K/yr

... here to help. Please reach out to us at talent@bixal.com and let us know how we can support you ... This is expected to be a full-time, remote, project-based position contingent on contract award.

Tailscale

Mobile Platform Developer

$163K - $204K/yr

... fully remote company, we're looking for a motivated individual who can help move the product ... Familiarity with mobile VPN infrastructure * Providing support for the latest Apple and Android ...

Camber Creative

Senior Mobile Engineer

NC · Remote

$50/hr

Remote Job type: PT Contract to Start with potential to become FT. Pay: from $55/hr About the Role ... Help maintain code quality, organization, and automation Minimum Qualifications * 3+ years of ...

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All JobsMobile Remote Helpdesk Jobs

Mobile Remote Helpdesk information

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$12

$23

$33

How much do mobile remote helpdesk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for mobile remote helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Mobile Remote Helpdesk vs Desktop Support Specialist?

AspectMobile Remote HelpdeskDesktop Support Specialist
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, mobile devices, client sitesOffice or remote, desktop computers
Industry UsageIT support, tech services, customer supportIT support, corporate, helpdesk services
Search IntentMobile device troubleshooting, remote supportDesktop issues, hardware/software support

Mobile Remote Helpdesk and Desktop Support Specialist roles share similar certifications and work environments but differ mainly in the focus on mobile devices versus desktop computers. Mobile Remote Helpdesk specialists primarily troubleshoot mobile devices remotely, often on client sites, while Desktop Support Specialists focus on desktop hardware and software support within office or remote settings.

What cities are hiring for Mobile Remote Helpdesk jobs? Cities with the most Mobile Remote Helpdesk job openings:
What are the most commonly searched types of Remote Helpdesk jobs? The most popular types of Remote Helpdesk jobs are:
What states have the most Mobile Remote Helpdesk jobs? States with the most job openings for Mobile Remote Helpdesk jobs include:
Mobile Remote Helpdesk jobs near you
HelpDesk Specialist

HelpDesk Specialist

Business Management Associates, Inc.

Bowie, MD • Remote

Full-time

Posted 13 days ago

Job description

Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary

The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.

Key Responsibilities
  • Provide Tier II and Tier III technical support for end users across enterprise environments
  • Serve as escalation lead for complex incidents and unresolved help desk tickets
  • Troubleshoot and resolve hardware, software, OS, and connectivity issues
  • Support Windows desktops, laptops, mobile devices, and server environments
  • Administer Active Directory user accounts, groups, permissions, and access controls
  • Support and maintain Microsoft 365 and Exchange environments
  • Manage incident, request, and escalation workflows in accordance with SLAs
  • Provide remote and on-site technical support as required
  • Create and maintain technical documentation, knowledge base articles, and procedures
  • Train and mentor junior help desk and IT support staff
  • Assist with help desk operations and workflow management
  • Support printers, peripherals, applications, and network connectivity
Required Skills & Technologies
  • Tier II / Tier III Help Desk & IT Support
  • Windows Desktop & Windows Server support
  • Active Directory administration
  • Microsoft 365 & Exchange
  • Incident & Escalation Management
  • Hardware & Software Troubleshooting
  • Remote Support Tools
  • Documentation & Knowledge Management
Education
  • Bachelor's Degree – Information Systems Management
  • Master's Degree – English Literature & Foreign Languages
Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional (VCP 5.5)
  • IBM Tivoli Storage Manager – Advanced Administration
  • Red Hat Linux Administration
Experience Level

20+ years of experience providing enterprise-level IT support in large and regulated environments.