HelpDesk Specialist
Bowie, MD · Remote
Support Windows desktops, laptops, mobile devices, and server environments * Administer Active ... Provide remote and on-site technical support as required * Create and maintain technical ...
Quick apply
HelpDesk Specialist
Bowie, MD · Remote
Support Windows desktops, laptops, mobile devices, and server environments * Administer Active ... Provide remote and on-site technical support as required * Create and maintain technical ...
... help evaluate technical resources being screened for projects, support new project cost estimation ... GroAssist Mobile App Development: • Become part of the Agile project team and participate in ...
... help evaluate technical resources being screened for projects, support new project cost estimation ... GroAssist Mobile App Development: • Become part of the Agile project team and participate in ...
Satellite Policy Associate (Starlink Mobile)
Washington, DC · On-site +1
$150K - $215K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Satellite Policy Associate (Starlink Mobile)
Washington, DC · On-site +1
$150K - $215K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
... help evaluate technical resources being screened for projects, support new project cost estimation ... GroAssist Mobile App Development: Become part of the Agile project team and participate in scrum ...
... help evaluate technical resources being screened for projects, support new project cost estimation ... GroAssist Mobile App Development: Become part of the Agile project team and participate in scrum ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ...
Quick apply
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location ... Perform advanced remote troubleshooting for: * Mobile devices and CBP mobile service environment ...
Commercial Sales Manager (Starlink Mobile)
Washington, DC · On-site +1
$110K - $150K/yr
... remote sensors and devices, and people in emergency situations. You can learn more about the next ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Commercial Sales Manager (Starlink Mobile)
Washington, DC · On-site +1
$110K - $150K/yr
... remote sensors and devices, and people in emergency situations. You can learn more about the next ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Satellite Policy Manager (Starlink Mobile)
Washington, DC · On-site +1
$110K - $150K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Satellite Policy Manager (Starlink Mobile)
Washington, DC · On-site +1
$110K - $150K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Satellite Policy Analyst (Starlink Mobile)
Washington, DC · On-site +1
$85K - $100K/yr
... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ... Remote work is not considered. * Must be willing to work extended hours and weekends as needed to ...
Satellite Policy Analyst (Starlink Mobile)
Washington, DC · On-site +1
$85K - $100K/yr
... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ... Remote work is not considered. * Must be willing to work extended hours and weekends as needed to ...
Sr. Satellite Policy Manager (Starlink Mobile)
Washington, DC · On-site +1
$125K - $180K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Sr. Satellite Policy Manager (Starlink Mobile)
Washington, DC · On-site +1
$125K - $180K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Sr. Satellite Policy Associate (Starlink Mobile)
Washington, DC · On-site +1
$235K - $290K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Sr. Satellite Policy Associate (Starlink Mobile)
Washington, DC · On-site +1
$235K - $290K/yr
... remote sensors and devices, and people and devices in emergency situations. You can learn more ... devices - helping to close coverage gaps and ultimately eliminate mobile dead zones around the ...
Mobile Video & Sensor Operator - AI Trainer
Alexandria, VA · Remote
$13 - $15/hr
Remote - experts based in Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...
Mobile Video & Sensor Operator - AI Trainer
Alexandria, VA · Remote
$13 - $15/hr
Remote - experts based in Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Familiarity with VPN, remote access technologies, and mobile device management platforms.
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Familiarity with VPN, remote access technologies, and mobile device management platforms.
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, MD · On-site +1
$18 - $20/hr
Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 ... Prepare and provision new computers and mobile devices * Configure and support DoD Common Access ...
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the ... Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation ...
Quick apply
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the ... Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation ...
Director, Partnerships (Business Development) (Remote)
Washington, DC · Remote
$110K - $125K/yr
We help dealerships launch, manage, and scale mobile service operations through our platform, M.A.R.S. (Mobile and Remote Service). Our technology enables dealerships to send the right van, to the ...
Quick apply
Director, Partnerships (Business Development) (Remote)
Washington, DC · Remote
$110K - $125K/yr
We help dealerships launch, manage, and scale mobile service operations through our platform, M.A.R.S. (Mobile and Remote Service). Our technology enables dealerships to send the right van, to the ...
iOS Engineer -Remote
Largo, MD · Remote
$61.63 - $88.47/hr
... mobile platform. Poe has experienced rapid growth so far, and as an iOS Engineer, you'll help ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...
iOS Engineer -Remote
Largo, MD · Remote
$61.63 - $88.47/hr
... mobile platform. Poe has experienced rapid growth so far, and as an iOS Engineer, you'll help ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...
iOS Engineer -Remote
Rockville, MD · Remote
$61.63 - $88.47/hr
... mobile platform. Poe has experienced rapid growth so far, and as an iOS Engineer, you'll help ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...
iOS Engineer -Remote
Rockville, MD · Remote
$61.63 - $88.47/hr
... mobile platform. Poe has experienced rapid growth so far, and as an iOS Engineer, you'll help ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...
Mobile Remote Helpdesk information
What is the difference between Mobile Remote Helpdesk vs Desktop Support Specialist?
| Aspect | Mobile Remote Helpdesk | Desktop Support Specialist |
|---|---|---|
| Credentials | IT certifications (CompTIA A+, Network+) | IT certifications (CompTIA A+, Network+) |
| Work Environment | Remote, mobile devices, client sites | Office or remote, desktop computers |
| Industry Usage | IT support, tech services, customer support | IT support, corporate, helpdesk services |
| Search Intent | Mobile device troubleshooting, remote support | Desktop issues, hardware/software support |
Mobile Remote Helpdesk and Desktop Support Specialist roles share similar certifications and work environments but differ mainly in the focus on mobile devices versus desktop computers. Mobile Remote Helpdesk specialists primarily troubleshoot mobile devices remotely, often on client sites, while Desktop Support Specialists focus on desktop hardware and software support within office or remote settings.
Full-time
Re-posted 25 days ago
Job description
Senior Help Desk & IT Support Specialist (Tier II / Tier III)Job Summary
The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity.
Key Responsibilities- Provide Tier II and Tier III technical support for end users across enterprise environments
- Serve as escalation lead for complex incidents and unresolved help desk tickets
- Troubleshoot and resolve hardware, software, OS, and connectivity issues
- Support Windows desktops, laptops, mobile devices, and server environments
- Administer Active Directory user accounts, groups, permissions, and access controls
- Support and maintain Microsoft 365 and Exchange environments
- Manage incident, request, and escalation workflows in accordance with SLAs
- Provide remote and on-site technical support as required
- Create and maintain technical documentation, knowledge base articles, and procedures
- Train and mentor junior help desk and IT support staff
- Assist with help desk operations and workflow management
- Support printers, peripherals, applications, and network connectivity
- Tier II / Tier III Help Desk & IT Support
- Windows Desktop & Windows Server support
- Active Directory administration
- Microsoft 365 & Exchange
- Incident & Escalation Management
- Hardware & Software Troubleshooting
- Remote Support Tools
- Documentation & Knowledge Management
- Bachelor's Degree – Information Systems Management
- Master's Degree – English Literature & Foreign Languages
- Microsoft Certified Professional (MCP)
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- VMware Certified Professional (VCP 5.5)
- IBM Tivoli Storage Manager – Advanced Administration
- Red Hat Linux Administration
20+ years of experience providing enterprise-level IT support in large and regulated environments.
About Business Management Associates
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Alexandria, VA, US
Year founded
2005