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Mobile Remote Agile Project Manager Jobs in Iowa

Origin Design

Senior Structural Engineer

Dubuque, IA · On-site +1

$94K - $128K/yr

Remote working opportunities may also be available. Origin Design emphasizes training and ... Serve as project manager for multiple projects simultaneously, ensuring deadlines, budgets, and ...

Co-op Solutions

Solutions Architect - REMOTE

Des Moines, IA · On-site +1

$110K - $143K/yr

Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re ... Cost Management: Optimize the solution to be cost-effective by managing cloud resources efficiently ...

WesTech Engineering

Project Engineer 2

Ames, IA · On-site +1

Mastering ability to break down tasks, plan, estimate and manage work to meet or beat project ... Dollar for dollar 401K match of 6%. * Flexible work hours, hybrid schedules with remote work ...

Qcells

Senior Commissioning Manager

Ankeny, IA · On-site +1

... special projects, as assigned by Management REQUIRED QUALIFICATIONS * 5+ years of commissioning or electrical experience in renewable energy. * Experience and ability to lead remote teams.

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Mobile Remote Agile Project Manager information

What is the difference between Mobile Remote Agile Project Manager vs Scrum Master?

AspectMobile Remote Agile Project ManagerScrum Master
CertificationsAgile certifications (e.g., PMI-ACP, Scrum Master, SAFe)Scrum Alliance CSMS, PSM
Work EnvironmentRemote, mobile projects, cross-functional teamsRemote or onsite, Scrum teams
Industry UsageTechnology, software development, mobile app projectsSoftware development, Agile teams
Primary FocusManaging project delivery, stakeholder communication, coordinating teamsFacilitating Scrum processes, removing impediments, coaching teams

The Mobile Remote Agile Project Manager oversees mobile app projects in a remote setting, focusing on delivery and stakeholder management. The Scrum Master primarily facilitates Agile processes within Scrum teams, ensuring smooth workflows. While both roles require Agile certifications and work in similar environments, the Project Manager has a broader project oversight role, whereas the Scrum Master concentrates on team facilitation and process adherence.

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Mobile Remote Agile Project Manager jobs near you

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

225th of 225 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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