Middleware Engineer Jobs in Georgia (NOW HIRING)

Job Summary:
Troutman Pepper Locke LLP is committed to employee support and innovation, and they are seeking an Applications Solutions Engineer III to provide subject matter expertise in enterprise software and integrations. The role involves leading business process documentation, process improvement, and ensuring the firm's technology systems are optimized and secure.
Responsibilities:
• Serve as a subject matter expert (SME) for middleware technologies and automation platforms, mentoring junior staff and guiding best practices.
• Assist in bi-yearly disaster recovery (DR) exercises by validating application functionality and ensuring proper restoration of servers and services.
• Lead or contribute to root cause analysis (RCA) for critical incidents, documenting findings and implementing preventative solutions.
• Develop and maintain PowerShell scripts and other automation solutions. Monitor the health of automation processes and collaborate with developers to resolve issues as needed.
• Collaborate with software vendors and internal stakeholders to optimize third-party applications and integrations.
• Monitor system and middleware performance metrics to proactively identify and resolve issues.
• Participate in architectural reviews and provide input on system design decisions related to application infrastructure and integrations.
• Support monthly Accounting Month-End activities by monitoring application performance and system stability during critical financial processes.
• Provide ticket triage and third-level technical support for firm technology systems, including backend application support, system administration, automation, and DevOps practices. This includes working with application data, building API integrations for enterprise projects, and scripting with PowerShell and SQL.
• Participate in an on-call rotation to support after-hours system issues.
• Manage, implement, test, document, and support firm technology systems, with a focus on data quality, application-based solutions, and resolving system issues.
• Collaborate with support, training, engineers, developers, and database administrators to deliver scalable, reliable, and user-friendly solutions, particularly for Accounting, Information Governance, and Training departments.
• Follow CIO Organization and Application Development team standards, processes, and governance policies (e.g., change management, security, compliance).
• Deliver cross-training to Application Development team members on specific technologies and assignments, including middleware, automation platforms, and related tools.
• Guide development and maintenance of operational procedures and business process documentation by more junior team members to support firm systems and identify opportunities for training or automation; develop and maintain procedural documentation as needed and assigned.
• Use tools such as PowerShell and Microsoft Azure to automate operations, improve system efficiency, and reduce manual support tasks.
• Conduct research into software application products and services to support project planning, solution evaluation, and firm system support.
• Contribute to project planning and implementation efforts, including evaluating and deploying SaaS solutions with attention to configuration, security, and data migration.
• Provide technical leadership for the testing and evaluation of new and existing applications, ensuring readiness for deployment and training.
• Keep Support and Training teams informed of upcoming system changes and environmental updates.
• Communicate and collaborate effectively with peers, superiors, and cross-functional teams on support-related tasks and ongoing initiatives.
• Stay current with industry and legal practice trends, continuously developing skills and knowledge to enhance processes and team capabilities.
Qualifications:
Required:
• Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the essential duties of the position.
• Minimum six (6) years of application support and implementation experience.
• Experience with Microsoft server and desktop OS support.
• Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products.
• Strong knowledge of enterprise software environments and systems integration techniques.
• Excellent problem-solving skills with the ability to analyze technology and business process issues to formulate and implement solutions.
• High levels of familiarity with computer industry products and services, especially those used in the legal industry.
• Comfortable with OS-level scripting languages such as PowerShell, batch files, shell scripts, or others.
• Advanced knowledge of Windows OS
• Intermediate knowledge of networking and security principles.
• Basic knowledge of SQL, with the ability to query database tables and understand database structures and relationships to diagnose data-related application issues.
• Demonstrated ability to develop strong working relationships across teams and levels, with strong experience in client-service delivery.
• Quick learner of technologies and adaptable to scope changes.
• Able to work effectively as part of a team.
• Excellent written, oral, interpersonal, and presentation skills.
• Ability to work extended hours with little notice.
Preferred:
• Familiarity with Aderant, iManage, and legal industry software is highly desirable.
Company:
Troutman Pepper Locke LLP helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. Founded in 1890, the company is headquartered in United States, US, , with a team of 1001-5000 employees. The company is currently Late Stage.