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Microsoft Remote Support Jobs (NOW HIRING)

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Remote Support Tools : Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar) * Service Ticket Systems : Experience using platforms ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$20.50 - $27.75/hr

Remote Support Tools : Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar) * Service Ticket Systems : Experience using platforms ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$21.50 - $29/hr

Remote Support Tools : Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar) * Service Ticket Systems : Experience using platforms ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote ... Thorough knowledge of Microsoft Office and Microsoft Windows. * Excellent listening, verbal, and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

Canon Medical Systems

Remote Support Engineer CT/MR/VL

$86K - $138K/yr

Remote Support Engineer CT/MR/VL - req1695 OVERVIEW The Customer Solutions Center (CSC) Remote ... Thorough knowledge of Microsoft Office and Microsoft Windows. * Excellent listening, verbal, and ...

Coretek Services

Microsoft Support Administrator

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for ... Familiarity with remote support and event management tools and IT ticket systems - ServiceNow ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Microsoft 365 experience preferred. * Experience working with and deploying workstations/laptops ...

Sevita

Direct Support _ Remote Supports Monitor

Colburn, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... Experience and knowledge of Microsoft Excel * Ability to multi-task and operate from multiple ...

tmn

Direct Support _ Remote Supports Monitor

Lafayette, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... Experience and knowledge of Microsoft Excel * Ability to multi-task and operate from multiple ...

tmn

Direct Support _ Remote Supports Monitor

Lafayette, IN · Remote

$14.50 - $17.50/hr

Remote Support: Provides indirect supervision, support or assistance in accordance with individual ... Experience and knowledge of Microsoft Excel * Ability to multi-task and operate from multiple ...

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Microsoft Remote Support information

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How much do microsoft remote support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for microsoft remote support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Microsoft Remote Support?

Microsoft Remote Support is a service provided by Microsoft that allows technicians to remotely access and troubleshoot users' devices, such as computers and laptops, over the internet. This support helps resolve software issues, install updates, remove malware, and assist with system configurations without requiring on-site visits. Users typically initiate a support session through the Microsoft Support website or by contacting Microsoft directly. The remote connection is secure and requires the user's permission before access is granted.

What are the key skills and qualifications needed to thrive as a Microsoft Remote Support specialist, and why are they important?

To thrive as a Microsoft Remote Support specialist, you need a strong understanding of Microsoft operating systems, troubleshooting techniques, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools, ticketing systems, and diagnostic utilities is typically required. Excellent communication, patience, and problem-solving skills help in clearly guiding clients and managing complex technical issues remotely. These skills ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a remote environment.

How does a Microsoft Remote Support specialist typically collaborate with other IT team members to resolve complex technical issues?

As a Microsoft Remote Support specialist, you often work closely with other IT professionals such as system administrators, network engineers, and escalation teams. Collaboration usually involves sharing detailed case notes, participating in real-time troubleshooting sessions, and escalating unresolved issues to higher-tier experts when necessary. Effective communication and documentation are crucial, as they ensure seamless handoffs and consistent service for customers. You'll also regularly attend team meetings to discuss challenging cases and share solutions, fostering a collaborative environment focused on continuous improvement.

What is the difference between Microsoft Remote Support vs Microsoft Help Desk Technician?

AspectMicrosoft Remote SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentRemote troubleshooting, online supportOn-site or remote, customer service focus
Industry UsageIT support, technical assistance for Microsoft productsIT support, customer service roles in tech companies
Common Search/ComparisonYesYes

Microsoft Remote Support primarily involves providing remote technical assistance for Microsoft products, focusing on troubleshooting and resolving issues via online tools. Microsoft Help Desk Technicians often handle customer inquiries, both remotely and on-site, with a broader focus on user support and service. While both roles require similar certifications and work in the IT support industry, Microsoft Remote Support emphasizes remote troubleshooting skills, whereas Help Desk Technicians may have a more customer service-oriented role.

Helpdesk Technician

Helpdesk Technician

Varsity Technologies

Los Angeles, CA • On-site, Remote

$21.50 - $29/hr

Full-time

Posted 25 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profits, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide range of technical problems. As a Helpdesk Technician, you'll provide direct customer support to users who need assistance with using their device, resolving access issues, using cloud and desktop applications, and assisting with integration of apps and office applications from their devices. The role focuses on using your technology and people skills to respond quickly to customer requests, resolve them, and document your resolutions.
KEY RESPONSIBILITIES
  • Serve as the first point of contact for client technical issues via chat, voice, sms, and email.
  • Troubleshoot and resolve device, software, and connectivity issues.
  • Assist with setup and configuration of user accounts, email, personal computing and mobile devices.
  • Provide support for commonly used office applications like Google and Microsoft (among others).
  • Document issues and resolutions accurately in the ticketing system.
  • Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team.
  • Learn, follow, and enhance operating procedures.
  • Follow, update, and create Knowledge base.
  • Adhere to procedures and policies on customer service, service delivery, and cybersecurity.
  • Maintain exceptional customer service in all customer interactions.

Requirements
REQUIRED SKILLS & QUALIFICATIONS
  • Windows OS Proficiency: Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting).
  • Identity Management: Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
  • Microsoft 365 Administration: Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support.
  • Device Support: Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
  • Networking Knowledge: Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access.
  • Security Awareness: Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
  • Remote Support Tools: Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar)
  • Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests.
  • Customer Service Skills: Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience.

PREFERRED QUALIFICATIONS
  • IT-related coursework or certifications (e.g., CompTIA A+, Google IT Support)
  • Relevant Experience in a customer service or helpdesk role
  • Familiarity with remote support tools and ticketing systems
  • Interest in working with nonprofits and educational institutions

Apply